"I've ordered from a couple items from Marley Lilly and nothing majorly wrong has happened. But then I ordered a scarf and it came with a huge pull on it and it was patterned. I asked for a refund and they said no. They credited my account like 15$ Then I got a monogrammed keychain and it rusted in a month. They refused a refund and credited me again like 10$. So recently I ordered a shirt It took a couple weeks to ship out my order, then a day after it ships out the shirt I ordered goes on sale, I email the company to get them to credit my card they say no and don't respond to my email. I got my shirt today and it's too small and is dirty. So not happy."
"I am shocked to see all of these negative reviews!
I couldn't have had a better experience! I purchased after seeing an ad on Facebook, so I was a little nervous. I couldn't believe how fast the order shipped and how great the products were when they arrived! Will definitely be a repeat customer!
Also, shoutout to their customer service team for answering ALL (yes, there were a lot) of my questions before I placed the order! "
"Not all product photos are property of Marley Lilly. They have taken blog posts written by other bloggers featuring other monogram companies products and posting the article on their "The Monogrammed Life" blog and using it as their own. References to the original monogram company were deleted from the post and then a link to the product on ML was inserted where original company's site was. Bad business in my eyes! If you can't use your own work there is an issue. If you have to use others work instead of your own, it tells me your slimy but you are also not honest and truthful to your customers. "
"I was surprised at the amount of negative comments for this site. They were very fast with processing my order. I received it in less than a week and the quality of the sweater I purchased was really good! I love it and I will be making future purchases with Marley Lilly. I'm one very satisfied customer. "
"I ordered 6 monogrammed beach towels ($29.99/each) for Christmas. I was thoroughly disappointed in the quality of the product. The monogram itself was done well but as I wrote to their customer service department the towel itself was of such poor quality and not worthy of a monogram. I was very embarrassed to give these towels as a gift to my family. They are extremely cheap, thin and small. After contacting customer service, their consession was $10 towards my next order. What an insult. There will be no 'next" order."
"I am surprised at the number of bad reviews. My experience could not have been better. The customer service was awesome. I messed up my order and they worked with me to get everything corrected. I loved the products I received and thought the quality was nice. I will shop here over and over!"
"I placed an order in November. When 15 days went by without an order i emailed them and called. When I called I was put through to voicemail that said it was full. I waited and sent a 2nd email and made another phone call. This time I was able to leave a message. Waited no response on either. This time I sent an email, posted on facebook, filled out their online contact form and called but alas again the voicemail was full. Finally got a response on facebook where they posted my tracking information showing my home address for all the world to see as well as the fact the items had just shipped that day. I asked to have a manager contact me as I was not pleased with the lack of professionalism. They said they called. I emailed a screenshot of my phone log showing they had not. My phone rings and it is them. The woman on the other line immediatly starts laying into me and making excuses. I told her I wanted to her what she was going to do about it not excuses. She kept insiisting there was nothing she could do. She offered a store credit and i asked what I would do with it as I was never shopping with them again. I asked for a refund and she said it was not their policy. I asked if it was their policy to send an order out three weeks late. She hung up on me. Posted on facebook that I would be contacting the BBB and suddenly the posted they were issuing a full refund and I could keep the product. They product still has not arrived and I truly do not expect it to do so. "
"I ordered a monogram pullover and received an email saying to use this promo code for a pair of $20 earrings for free. I used the code, went through my order and the total was correct, it had given me the earrings free, so I'm thinking it's good to go...
The next day I receive my email confirmation and it says that my purchase total is $69.99. I was being charged for the "FREE" earrings. I wrote to the customer service, I got an email back almost immediately apologizing and saying they were going to credit my card and that in a few minutes I would get a confirmation email with the correct total less the $19.99 earrings which are supposed to be free.
72 hours goes by (I waited as per the customer service direction) and still no refund to my account and STILL no corrected email. The $69.99 charge has now gone from "pending" in my account to finalized.
I write the customer service dept. again, and again receive a quick response apologizing and assuring me that they had processed the credit to my account, she even sent me a screenshot of where supposedly it shows it being processed back to me. They suggest I call my bank to see "when to expect it to settle in to my account".
I will never order from them again. I was really excited about their products because they are very cute, but if this is how they treat customers, it's not worth it.
WILL NOT PURCHASE FROM MARLEY LILLY AGAIN."
"Terrible quality. I ordered things from them many times and with each order they messed something up, wither sending me the wrong item, wrong monogram or incorrect size. DO NOT ORDER FROM THEM. THEIR CUSTOMER SERVICE IS A JOKE AND THEY NEVER REIMBURSE. IF I COULD I WOULDN'T GIVE THEM A SINGLE STAR."
"Love this company! Have purchased so many times over the past few years and have never been disappointed! If I ever had an issue with my order, I contacted their customer service department and had my questions answered in a timely manner! They are so great and so are their products!"
"Terrible customer service and the products are not much better. "
"Ordered $55 rain jacket. Monogram is puckered mess, and goes through jacket to mesh underneath. Have tried email customer service several times with no response. I have tried calling with no one ever answering phone. I hwill never recommend or purchase from them ever again!! "
"I ordered a monogrammed necklace and the metal is very cheap, and tarnishing all over. The initials are so thin it looks like they engraved it with a nail. DO YOURSELF A FAVOR AND SAVE THE MONEY. "
"JUNK!! You Can get better quality at the dollar store. Everything that I ordered was either defective damaged monogram falling off or the poorest quality that I've ever seen worse than the dollar store at least there you know what you're getting.
Never buy from this company they are a rip off. They don't give you credit and they try to act like it's your fault when they know that they sell garbage"
"I ordered two pairs of Marley Lilly monogrammed running shorts and I regret my purchase. The monogram is beginning to peal off both pairs and I have only wore them a few times and washed them a few times as well. I was very disappointed with the quality of these shorts, and I would not recommend to purchase a pair. "