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5/5

2003-05-08

"I ordered some fans and cables from them. The prices were amazimgly cheap for some of the A/V cables that were on sale. The order was perfect."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-18

"I had bookmarked their site several months ago and decided to try them out because their prices on case fans were so good. I picked out all the fans I needed to order, then called them instead of placing the order online because they weren't listed here at resellerratings. They were very helpful on the phone, letting me know the exact status of the quantity of case fans that were in stock that I was ordering and their shipping rates were very reasonable. After placing the order by phone, I received email notification within 2 hours that my order was shipped. My package arrived in the time specified by the shipping method(3 day air, in my case) and the package was well packed and secure. The products were exactly as described on their website. I will order from these people again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

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