"Thank you for answering your phone. Good old customer service ."
"I ordered a new switch for my compressor and it was an exact fit. Also, while shopping for the switch, I found now filters. I wasn't shopping for these but after reading the description, I ordered them. Glad I did. Restored my compressor's quiet operation. If your California Tools compressor is louder than when you got it, replace the filters!"
"Items as described, good communications and reasonable shipping rates."
"Although I didn’t get the correct parts it was on the part of the manufacturer. The agent who was helping me had the ability to talk with them where I could not. I appreciated his communication with me. "
"Awesome experience with the person on the phone. She was very helpful, and found the part I needed. I wish I could recall her name. However, kudos to her. Outstanding customer service. Thanks! "
"I trusted Master tool to get me the right replacement and they did not let me down. Fit perfectly and works like original. "
"Talked with a courteous, patient, knowledgeable sales person that helped me find the part I needed!"
"Got the Air Compressor. Back Order the part that go with it."
"Via chat and phone, I finally got the correct part
Didn’t have much luck with the other companies "
"Missing red gasket (o rings x 4) shown in kit on pictures he'd to run to store n pushed extra "
"came exactly as promised east to find part on their site."
"Quick response. Very personable and got exactly what I needed. "
"It was easy to find the part I needed. I even had options as to what I could order. "
"Had to wait 2 weeks to get the missing part"
"Didn't solve the problem. Hard to fix over the phone."
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you for the feedback. The missing gasket was an error by us. I apologize for this mistake and any inconvenience that this caused. Our goal is to ensure complete customer satisfaction and we did not deliver that on this order.
Master Tool Repair will credit your account. We would appreciate a chance to earn your business again on a future order.
Please let us know if you need any assistance with the parts or have any questions or concerns.
Thank you for your business!”