"1st order
My first order was received in a timely manner. I have no complaints there. Although the parts were supposed to be compatible with my compressor after entering the model number. Wasn’t nothing major just the bolts weren’t the right size but I was able to use the old ones.
2nd order
For order #55861 was placed on 11 – 10–23 I paid for priority shipping and I know that that is not expediting. It just means it’s not coming USPS. I had to go twice to get updates. The first time I called I was told it hasn’t been 7 to 14 business days but it was pretty close. So Monday the 20th I reached back out and spoke with Andrew Bachleda. He was very helpful and told me he would reach out to the manufacturer. He then later emailed me to inform me the manufacturer said (I just heard back from the manufacturer. They said they are expecting the order in on 12/6. Then it should be a week from then that you receive it.) So you’re looking at basically 30 days from the time I ordered it and I feel if I never would have reached out then I never would’ve heard from anyone. I feel like customer service could do better. Again, Andrew was very helpful.
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"Received it in a timely manner and a great price ."
"Overall it was excellent!"
"Finding my replacement part was quick, easy and best of all - more reasonably priced than other suppliers that I usually use. A real bonus for me was the handy troubleshooting hints on the site that gave me an additional level of confidence. These hints could easily save the customer lots of time, effort, and money too!
As feedback to Master Tool I suggested that they broaden their business to include other technologies to create competition to the other parts suppliers on the internet."
"Website was easy to navigate, parts were correct and shipped fast! Will buy again from here"
"See above explanation that’s what it took"
"Very easy experience. The part I needed at a good price."
"Fast shipping and Aldo good custermer service . Will buy again thanks"
"All needed parts were in-stock and sent out very promptly. Didn't like the minimum 9.99 purchase price to qualify for the free shipping, the item is needed was only 8.99, but not a huge deal. "
"Perfect and fast shipping!
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"Towards the end of blowing out my sprinkler system I noticed my compressor wasn't building any pressure anymore. Ordered a replacement Air Compressor Pump Valve Plate Kit from Master Tool Repair and within a few days it was here and my compressor was building up pressure again. Price was reasonable, definitely will order from them again."
"Delivered on time, when stated."
"Parts are compatible, only first part was defective and ruined other parts and would not replace them so had to purchase them in order to get my compressor going. "
"Part came on time at a fair price. What more can I ask for. "
"Product was as described and promptly shipped. I wish dimensions were included in the product description to avoid a guess. Luckily my guess was correct."