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Product & services pricing
3.63/5
Chance of future purchase:
3.77/5
Shipping & packaging:
3.88/5
Customer service:
3.63/5
Return/Replacement policy:
3.27/5

Verified
5/5

2023-06-04

Excellent service

"Very knowledgeable people with excellent pricing and inventory. Got me the parts I needed the very next day. I highly recommend this company. "

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Verified
5/5

2023-06-03

Savings a 27 year compressor

"
Works extremely well very satisfied!!! the correct part saved me several hundreds of dollars Thanks Dan
"

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Verified
5/5

2023-06-02

Great service

"Quality repair parts, good price. Shipping was decent. I would recommend. "


Verified
5/5

2023-06-02

Fast delivery and correct item ordered

"Made order, got order when promise, order was correct item. "


Verified
5/5

2023-06-01

Great!

"Great service and parts fit perfect!"

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Verified
5/5

2023-05-26

They don't care about the customer.

"I ordered several correct parts for my air compressor, however one of the parts was not the correct size. I contacted them, but they made no effort to either refund me or get me the correct part. Basically they just left me hanging even after I repeatedly e-mailed them. They blame the manufacturer who apparently changed some parts but were still selling and shipping the old parts. Regardless, Master Tool Repair is responsible for taking care of their customers because they made the sale.

Update 05/31/23
I got a personal call from the company and spoke to Lee who chased down the issue with the manufacturer and then made sure I would receive the correct parts.
"

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Rep reply posted 2023-05-31
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Master Tool Repair definitely cares about all our customers and we take the extra steps in order to make sure our customers are satisifed with their purchase.
For this order, there was an issue from the manufacturer of the product. Master Tool Repair sent no cost replacement parts to the customer. We were not reimbursed by the manufacturer for these parts.
Master Tool Repair is a family run business and we take care of our customers like family.


Verified
1/5

2023-05-31

After 4 weeks found out part was backordered

"I ordered parts including tubes, compression nuts, and a pressure switch on 5/3/23. The compression nuts came quickly and the other parts did not. I called them after about 10 days and they said the parts were coming directly from manufacture. They said this usually took place within 10 business days. After three weeks I called back and they said they’d call me back by the end of the day with update. No call back. After 4 weeks (5-31-23), I called them back and they got ahold of the manufacture. They told me that the pressure switch would not be available until 7/3. My complaint is that I waited a month to be told it was on back order. I cancelled the pressure switch. I asked for a percentage off the remaining parts for the hassle and wait time. He declined. "


Verified
3/5

2023-05-31

Over priced

"Small copper tube bent at a 90, maybe 3”long and two compression fittings, should have been a $10 part. Three times that price. Easy to order, correct part, great delivery just too expensive. But I had to have it. "

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Verified
1/5

2023-05-31

junk replacement parts, no service

"I ordered a new air regulator top for my portable Husky air compressor. It arrived with damaged threads that I had to repair before I could install it, then after installation the regulator would not output more than 25 psi when the tank was at 130 psi. I wrote to their customer service and got a response asking if I wanted a replacement. I wrote back and asked if the could at least inspect the threads before sending a new one ang no response. After 10 days I wrote again and stared please send me a replacement and now, another 10 days later, still no response. Fortunately these losers only got me for $20."

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Rep reply posted 2023-05-31
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Master Tool Repair is dedicated to our customers and we work with our customers to ensure complete satisfaction.
We apologize that your part arrived damaged and we will get this fixed. A replacement part is being sent. ”


Verified
5/5

2023-05-30

Great customer support

"Customer support recommended the parts I needed to repair my compressor and I was able to get it up and running again. "

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Verified
5/5

2023-05-30

Great seller & product

"Accurate complete description, fast shipping, i would recomend this seller"

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Verified
5/5

2023-05-30

good

"very professional and attentive, thanks"

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Verified
5/5

2023-05-30

Great timing

"Great service. Parts were correct and shipped quickly"

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Verified
4/5

2023-05-29

Parts are great

"Finding parts on this site is a pain in the ****! But they ship quick.
Using their knowledge is fair! Had contacted them about a problem I encountered and was told to contact the manufacturer! So as long as you know what you need exactly they prob have it and will ship it quickly.
"

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Verified
5/5

2023-05-28

Excellent quality!!

"Great value, fast shipping!"

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