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Product & services pricing
4.11/5
Chance of future purchase:
4.42/5
Shipping & packaging:
4.46/5
Customer service:
4.37/5
Return/Replacement policy:
4.07/5

Verified
5/5

2023-11-16

Great product, fast service

"Great product, fast service!"

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Verified
3/5

2023-11-16

New customer with concerns.

"The order when finally received was as advertised and well packaged. The only issue was a very slow delivery causing me to delay my promised delivery of finished frame sets to my client. An order was placed on Monday for an assortment of standard materials. No special orders. I live in Florida and it should be a two day delivery time. I did not receive my order until Friday night the following week. The company gave the excuse that the acrylic I ordered was delayed due to damage of their inventory. I don't understand not having an adequate supply of stock materials on hand at all times to satisfy customer orders. A better warehousing concept might be in order. I will order again but if there are future delays it will be my last time."

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Rep reply posted 2023-12-18
A rep from Matboard And More, matboardandmore, has responded:

“Thanks for the review. We'll continue to work closely with our suppliers. Things do go out of stock or get delayed every now an again even with the utmost preparation we just continue to keep customers informed and work hard to mitigate future issues like this. So glad your project turned out well non the less and we can assure you we have contingencies in place with supplier delays now.”


Verified
5/5

2023-11-16

Great Service Great Product

"I thoroughly enjoyed the mat options and are very happy with the mats I received. I made a couple of mistakes in measuring and had to “fix/ update” my order and the customer service person was helpful and kind"

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Verified
5/5

2023-11-15

Love

"Easy to find and pick and super cute "

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Verified
5/5

2023-11-15

Needed a strange size mat

"Very easy to purchase and got exactly what I want it"

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Verified
5/5

2023-07-05

Perfection!

"Good quality...cut to perfection. "

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Verified
5/5

2023-11-15

Beautiful job

"Beautiful job. Very happy!"

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Verified
5/5

2023-11-15

Prompt delivery and perfect product!

"These mats are great for my watercolors. "

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Verified
5/5

2023-11-14

The right color makes everything POP!

"instructions for measuring are great. Wide color selection is helpful. Colors are accurately shown. I saved a lot of money doing my own framing vs. a Frame store. Thanks!"

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Verified
5/5

2023-11-14

Pleased

"Delivered in a good timeframe and was perfect! Reasonable price so I will be doing business with you again."

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Verified
5/5

2023-11-14

Fantastic

"My order of two custom mat boards arrived quickly, was flawlessly cut, of precisely the quality I was led to expect, and was packaged with both extreme care and minimal resources. Cannot wait to order again."


Verified
5/5

2023-11-14

Mat was Perfect!

"First time ordering a mat online and it was a great experience. I was worried about color matching and measurements and it was spot on!!! Will definitely be using in the future! "

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Verified
5/5

2023-11-14

Perfect and fast

"I had an odd size painting and frame and needed just the mat. Matboard and More provided a quick and easy solution. The mat was at my door in just a few days, the cost was well below what I expected to pay at the local art store, and the quality is just fine for my needs. I will use again!"


Verified
5/5

2023-11-14

Excellent products.

"I needed to mat and frame a document over 100 years old. It was an odd size. You guys came through with custom matting and a frame. It is now an saved for generations."

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Verified
3/5

2023-11-14

"always a first time."

"This is the first time since using your company that I was not fully satisfied. I ordered three small mats - and only one was cut the proper measurements. Two of them were slightly off (both outside and inside measurements). I was able to cut the outside to make them fit the frame - but the pics are not fully covered on the inside. Again, this was the first time - usually very satisfied."

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Rep reply posted 2023-11-14
A rep from Matboard And More, matboardandmore, has responded:

“Thanks for talking with us and figuring this out :) ”