"very quick and correct, easy to shop at max tool"
"Place ANY order with Max Tool and expect to wait at least 14 days with total inactivity. Then, try calling them three separate times to see if they'll ever get Customer Service to give you a call back explaining why there has been absolutely no communication regarding order fulfillment or shipping. Send them an email, too, if you like trying to get a response from them. But, it'll all be a gigantic waste of your time and efforts!
Do not do business with a company like Max Tool that doesn't understand at all that remarkable customer service is easily achieved with proper training in ALL departments and is the lifeblood of any serious retail-based organization that wishes to survive. Better yet, shop local, support your own community, and save yourself this kind of disappointment. "
"I have been shopping at, and ordering from, Jacks Small Engines for several years now. Always easy ordering and shipping is fast. I had a minor problem with one order and called Jacks. They gave me clear instructions and took care of the issue promptly. Jacks is the first place I go for parts for my equipment. Great prices, fast deliver, great service...can't ask for more."
"Has not responded to my Email.
Has not provided any shipping information to pay pal.
Where is my money or my item?"
"I haf to call them to see where my order was. They advised me they were moving ans rhere would be a delay in shipping. They should not have taken the order and my money if they weren't able to ship. My weeds are as high as an elephants eye Sanford Kreisler"
"Received my item 3 days after I ordered it from MaxTool - it weighed 51 lbs and I live in Hawaii - absolutely wonderful????"
"I was never shipped out so I had to make a cancellation . I am still waiting for my refund to be re-deposited to my bank account. Very slow process of delivery or refund but it extremely fast to take payment."
"Have not heard back from Max Tools"
"I have placed a couple orders now through Max Tools and I am completely satisfied with the excellent pricing, great customer service and the quick and most of the time free shipping they provide for their customers. I have told family and friends about the Max Tools website and would recommend it to anyone who asks. Thanks Max Tools I am one very satisfied customer"
"The order has not arrived. It is one day past due. In addition I have not been notified when the order will arrive. I am now considering canceling my order. "
"Fast service. Excellent place to order from!"
"Shipping time is too long waiting over a week for some thing being shipped Fed-Ex
"
"Ordered a Honda 2000i generator on 18 Mar 15. It was delivered on 28 Mar 15. "
"Placed an order on Saturday 4/18/2015, Monday receive a call to verify credit card, Still not shipped, call Tues still not shipped Wed still not shipped. This company has no customer service. They don't have items in stock. Called customer service said someone would call me back no phone call back. Do your self a favor go some place else."
"worst place ever do not use they buy broken stuff and sell it and when u try to get a replacement they never respond and they will steal your personal info"