"Ram purchased was not the ram delivered. Bad E-mail address provided by Micromagic for customer service and phone is always busy or doesn't answer with no voice mail option. Read other reviews and forums, I am not alone with same complaint.
Stay away from this merchant!!"
"
I decided to upgrade the RAM in one of my PCs. On 09Dec05 I went to http://www.pricewatch.com/, navigated to the system memory page and selected the 1GB PC3200 listing. In that listing MicroMagic had Micron Technology brand memory advertised for $57.75 each with free shipping. I navigated to their site and ordered 2 sticks of the RAM for a total cost of $115.50 ... a short time later I received an email from them to that effect, identifying my online order as # yhst-69340240356163-2526 and confirming that I had ordered 2 pcs of "MICRON 1GB".
The 2 RAM sticks that I received on the 12th were of cheap, NCP manufacture instead of the advertised, high-quality Micron brand and the NCP labels were partially overlaid with bogus Micron Technology stickers. On the 13th, I emailed Micron Technology, supplying them with both the situation and an online image of one of the sticks of bogus Micron RAM ( http://i7.photobucket.com/albums/y285/Jungesblut/Stuff/BogusMicron.jpg ). Jeff Monterroso, Micron Technical Support Analyst, confirmed for me that these were not real Micron products and told me that he had forwarded my email to their Fraud Department.
I emailed MicroMagic about this, including both my email interrogatory and Micron's response, and told them that I wanted a full refund and reimbursement for return postage.
The response I received was, "WE SENT YOU THE CORRECT ITEM, PLEASE IF YOU DON'T LIKE WHAT YOU BOUGHT, THEN MAIL IT BACK TO US FOR A REFUND -20% RESTOCKING FEE.
LEO GUILLEN.
MICRO MAGIC-PC".
So according to MicroMagic, I had received the correct RAM which just serves to confirm MicroMagic's fraudulent intent.
I returned the RAM via Insured USPS Priority Mail ($3.85 + $3.20ins = $7.05) on the 14th.
On the 26th, having heard nothing nor received any refund, I emailed MicroMagic asking that they let me know when they have posted my refund. Their response, "WILL DO."
One week later, on the 3rd, I received a package with 2 more NCP RAM sticks, this time without the bogus Micron Technology labels. When I emailed MicroMagic about this they responded, "ok then, please send them back."
According to the online USPS information, MicroMagic received the 2nd return package at 3:55pm on the 9th of January.
I email MicroMagic with that information on the 9th ... and on the 12th ... and, finally, on the 19th.
As of right now, I have received neither a response nor a refund ... and, to date, MicroMagic's Fraud has cost me $129.60.
So far, I have reported them to the LA BBB, State of CA, Yahoo Store (hosts their website) and posted a review at PriceWatch.
"
"Wow... I wish I had seen the other reviews before purchasing from MicroMagic. My experience has been EXACTLY the same (and I just got of the phone with my credit card company to dispute the charge). I'll start with the pros, and then move on the the con (pun intended)
On December 28th, I visited the site, as I was looking to purchase 1GB of PC3200 DDR. They had Samsung and Micron memory (both very reputable names) at EXTREMELY low prices (yes, I know... too good to be true). When clicking on the Samsung memory, there was an offer to upgrade to Crucial memory for an additional $6.99. As Crucial is one of the best names in the business, I purchased 1GB of Samsung DDR, upgraded to Crucial Memory.
Pro: The memory arrived very quickly (now on to the bad)
It was not Crucial memory, just a generic piece of memory. I had paid for the upgrade! Oh well... if it worked, I was going just live with it. In my first computer, it would not boot with the new memory at all. Just get a little bit into the process and reboot. I put in my original DIMM, no problems. Put the MicroMagic DIMM back in, went into the BIOS, where the computer froze. Rebooted, and quickly changed the memory settings to the most compatible (slowest) timings. Computer would still not boot, but the memory was recognized as 512MB and not the 1GB I had purchased. I tried in two other computers, and it was only recognized as 512MB in both.
I wrote Micromagic, and reached our good friend LEO GUILLEN. He explained:
I GOT YOUR E-MAIL AND HAVE READ IT”
THE MEMORY THAT YOU BOUGHT IS HIGH DENSITY MEMORY/SAMSUNG THAT IS WHY YOUR
MOTHER BOARD IS ONLY SHOWING HALF OF THE RAM. I DO UNDERSTAND WHAT YOU ARE
TELLING ME, SO FROM WHAT I KNOW/ YOU NEED LOW DENSITY/ALL COMPATIBLE RAM,
PLEASE MAIL IT BACK TO US THE UPGRADE FEE IS $30.00 FOR THE INDUSTRY
STANDARD LOW DENSITY (64x8) TYPE.
PLEASE MAIL A PERSONAL CHECK TO...
I wrote back and explained that I had upgraded to Corsair Memory, which would definitely work with my motherboard, and requested that he send me the correct memory. His response FLOORED me:
CORSAIR IS THE SAME ONLY WE FORGOT TO ADD THE STICKER, PLEASE CHECK THERE
WEB SITE AND YOU'LL SEE.
PS: CORSAIR USES SAMSUNG CHIP'S/YOU ORDERED HIGH DENSITY MEMORY.
FYI... Corsair does NOT EQUAL generic memory. This was BLATANT false advertising. Micromagic charged me an upgrade fee for... CORSAIR STICKERS?!?!?!?! I emailed Corsair and confirmed that they do not sell generic high density memory. I forwarded their response to Leo, and received (this will look familiar... I wonder how many people he has sent it to)
I GOT YOUR E-MAIL AND HAVE READ IT”
THE MEMORY THAT YOU BOUGHT IS HIGH DENSITY MEMORY/SAMSUNG 0R MICRON THAT IS
WHY YOUR MOTHER BOARD IS ONLY SHOWING HALF OF THE RAM. I DO UNDERSTAND WHAT
YOU ARE TELLING ME, SO FROM WHAT I KNOW/ YOU NEED LOW DENSITY/ALL COMPATIBLE
RAM, PLEASE MAIL IT BACK TO US THE UPGRADE FEE IS $20.00 FOR THE INDUSTRY
STANDARD LOW DENSITY (64x8) TYPE.
PLEASE MAIL A PERSONAL CHECK TO
At that point, I asked for a refund, and he said to send it back. I did so (Certified Mail), and it was received on 1/19. I emailed him on the 17th, and was told that a credit would take:
SHOOD BE A FEW BUSINESS DAYS.
So... it is now January 31st. No Credit. Follow-up emails are not replied to. I am glad that I used American Express... They are working on the dispute as we speak.
MicroMagic.US = SCAM SCAM SCAM!
Also, just found their Better Business Bureau Rating. Surprise!!! It's an "F"
http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=100006312"
"Exactly like the other two responses.
Btw. His name is not Leo Guillen. It's LEO GUILLEN...Very important..haha
This is a total fraud. I received my memory that I ordered, but it was either bad or the wrong kind (his statement). I RMA'd it and everything was looking good. Weird responses, but I got responses to my emails. They were like I asked a question and the response was THANK YOU.
I asked for a refund I got OK. and nothing else.
I asked about what happened to my replacement and got. BUT REPLACEMENTS WENT OUT LAST WEEK.
Next email after that when I asked about my replacement I got. SEND BACK YOUR ITEMS FOR A REPLACEMENT OR REFUND.
and on and on and on.
Now, he's (LEO GUILLEN) has stopped talking and I 'm still waiting for something. He even asked for a personal check for an upgrade of the memory.
You can't leave voicemail (if you can even get through).
You do what you want, but take this as a warning that you will lose your money if you decide to do business with him.
"
"The person that I emailed back and forth with, Leo Guillen is completely devoid of any sense of how to treat customers and how to write email that does not contain gross misspelling and is in ALL CAPS, very rude. I ordered MICRON 1GB (1024MB)NON-ECC PC3200 400MHz DDR. At the time there was no mention that this ram may not be compatible with a normal home computer, rather it stated that it was fully compatible with all Intel and AMD PC motherboards. Mr. Guillen fixed the website to reflect that it may not work with all motherboards. When I asked about how to fix this I was told I had to pay an additional $30 fee. Please keep in mind I ordered Micron RAM, Micron RAM was listed on the invoice, but I was sent SAMSUNG RAM. After I sent the RAM back to him with the check for $30 I got an unsolicited email from Mr. Guillen saying the upgrade fee was now $20. I responded and told him to just send $10 back with my RAM. As of 21 JAN 06 I have not received the product I paid for. Every email I get from Mr. Guillen is very painful to read. Not only does he not understand etiquette of email and that all CAPS is considered shouting and rude but he can't take the extra few seconds to spell check his two word replies to my emails. He told me in an email that he would send my package out on "Monday". That Monday was a Federal Holiday so I knew that couldn't be right since I knew he would use USPS to mail this out. His reply was, "YES I THINK ON TUESDAY, YOU SHOOD (REC) IT.". When I inquired as to what that meant exactly I got the reply of, " YOU SHOOD GET IT IN A FEW DAY'S.”
I emailed again to ask what day he actually mailed the package out. The response was, “ON WENSDAY.”
I replied back with the fact that had he actually mailed it out on Wednesday, I should have got the package by now (it was the Saturday after he said it was sent.)
I responded back with the following email:
“Mr. Guillen,
Thank you very much. Wednesday, I should have gotten the package today but I didn't. Monday I should have it. Did you send it with a tracking number?
I'm not sure how Tuesday turned into Wednesday. As long as I get the correct item.
Sincerely,
Michael”
I got no response from him.
I emailed again after I didn’t get the package on Monday 23 January 06.
“Mr Guillen,
You said you mailed my RAM on Wednesday, 18 January 06. It is now Tuesday, 24 January 06 and I have not received the package. How did you mail this package out? I need a tracking number or some proof that this was mailed. This situation has grown tiresome and needs to be rectified. I sincerely hope that I get the package by tomorrow. If I don't get it tomorrow I will contact you again and this will have to fixed.
This item was ordered and paid for on 28 December 05, today is 24 January 06. I received the initial package on 31 December 05. I mailed out the RMA for this back to you on 4 January 06 and you received it on 9 January 06. You have had ample time to get the correct item to me, 15 days to be exact.
Please respond with a detailed email with your explanation and not a two or three word all caps email.
Sincerely,
Michael”
I got no response from him.
The next day, Tuesday 25 January 06 after I still didn’t get my package I sent this email:
“Mr Guillen,
The package did not arrive today. As summarized below in my previous email you said you sent my RAM on 18 January 06. Even if you sent it USPS parcel post I should have received the package by now. I can only infer that you did not actually send the package out on the day you told me. I require that you contact me about this matter. This total disregard for your customer is unprofessional and delaying this will only make this transaction more painful.
If I do not hear back from you with a detailed explanation of how your company is going to fix this by Thursday 26 January 06 by 5 pm PST (your time zone) I will be forced to contact my bank and inform them of this problem so the charge to my credit card can be reversed and stop payment on the check I sent. I don't want to take it to this level but your lack of communication and following through with the promises you made are forcing this. I am not threatening you, I am explaining what I will happen to correct this situation on my own since I can not get you to do your part.
The reply to this email must be a detailed explanation and not a two or three word email in all caps. If that is what I get then I shall consider the situation as unresolved and follow through with what I explained above.
Sincerely,
Michael”
I just got off the phone with my bank and I am going to report this vender to the internet fraud commission too.
"
"I purchased two 1 GB Infineon PC3200 SDRAM modules on Dec 28, 2005. I was told that I must place the order online and not on over the phone. The online ordering system somehow goofed and instead of shipping the package to me overnight it was shipped via US mail. Although the receipt shows $19.99 for overnight with tracking, the credit card was not charged.
The memory modules delivered were not Infineon. I have been trying to contact then at ***-***-****. This is a single phone line, very difficult to get through to a live person. The answer machine asks you to leave a message and immediately hangs up after the beep.
I have been able to get through to a live person twice. The fist time I was told that the computers were down and I should call back in an hour.
Few days later, I got another person, who claims that he did not handle memory sales and I should call back in 15 minutes. While I was trying to describe my situation to him, he hung up, (Jan 17, 2006 3:05pm Eastern).
Hopefully this matter gets resolved soon.
-SS"