ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
4/5

2019-11-13

microCenterRockville

"Was able to find what i needed. The store layout worked for me"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
3/5

2019-11-13

Surge arrestor purchase problems

"I think that it's pretty ridiculous that I can only reserve something that I want to pick up in the store online and can't enter credit card info and pay for it. I ended up purchasing it from your web store and having it delivered to my office. Also, I attempted to set up an online account and had so many problems that I ended up checking out as a guest."


Verified
1/5

2019-11-13

Still have not received my order

"I ordered my stuff on Tuesday, 11/5/19. I STILL have not received my order. I also put down next day shipping. This is ridiculous. "


Verified
5/5

2019-11-13

Great

"Great product and Great value with outstanding service. Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2019-11-13

Not delivered

"I still don't have the monitor I ordered. FedEx seems to think it's still on the truck as of last Friday (11/8) and yet... still no monitor. None of this is MicroCenter's fault, except they chose to ship via FedEx. Major hassle and still no monitor."

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-11-12

Great!

"Fast delivery for order and very friendly customer service rep to push through an order I needed quickly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-11-12

Security Software Renewal

"The process of renewing my security subscription was very easy. Thankyou!"


Verified
5/5

2019-11-12

I renewed my antivirus with one click

"I renewed my antivirus software with one click at my home computer. I never walked into the store. It immediately gave me the code and I was done. (Not sure if that makes this a review for the software or the store since the only human actions taken were mine)."


Verified
2/5

2019-11-12

they didn't have the PC I ordered and just cancelled my order

"I placed an order for a PC and a couple of days later got an email that they cancelled my order either b/c I didn't have a proper payment method or because the item wasn't available. I called to see which one and it was the latter. But the person on the phone didn't try to suggest another option or anything."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-11-12

Excellent.

"I found the drive and received it fine."

Detailed Review Benchmark + -
Product Returns/Refunds/Exchanges

Verified
1/5

2019-11-12

I Don't Know Which Purchase You Are Talking About

"I have had a lot of transaction with you lately, the email you sent doesn't say which one.

I ordered a monitor online, which hasn't shipped for 10 days and I have been contacted about why it is taking so long. So if you want me to rate that you get less than one star.

If you are referring to the in store purchase you might get 3 or 4 stars. The in store clerks are mostly helpful and always friendly. But sometimes I have a hard time finding things and so do the sales associates: seems you move things around a lot (your in-store organization and inventory could use a little improvement).
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2019-11-12

I can not get updates

"Uour chat online help is totally incompetent with ESET. When I couldn't get the updates yo work on my computer. I would never recommend micro center at all"


Verified
4/5

2019-11-12

Micro Center is Awesome

"Micro Center delivered on time and at a great price. Item's shipped fast! My only complaint is lack of a box for my product. It was shipped as is with no outer brown box (computer monitor). My biggest issue with this is that it left the item exposed to the public and the weather when FedEx left it lackadaisically on my front stoop. At least an outer standard brown box would have had some additional protection and secrecy.

Outside of that, service was fantastic.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2019-11-11

High shipping cost

"It seems to me that with shipping cost boom $35.00 the order should go out faster, and arrive sooner."


Verified
5/5

2019-11-11

Great company!

"no problems--great service"