"Very nice lots of weird stuff"
"The shipping time is seriously an eternity."
"My 2nd order and both horrible customer service.
The first was a "LARGE" backpack - Large for a CHILD maybe??? Very deceptive advertising because they do not give measurements of the products.
This current order is 31 days and not a sign of it. MidnightBox sends you a tracking number but does not tell you the shipping company. I finally found that mine was for USPS. The tracking number shows "processed through sort facility" in China on 6/22 and then it dropped in to never-never land.
Repeat messages using their "Contact us" link on the Web Site yields no responses.
If you find something at MidnightBox - check out another source first before placing an order from MidnightBox - most likely you'll be happier elsewhere.
UPDATE 8/2/2014 - 40+ days since the product was supposed to have shipped -- no product and no email response yet from Midnightbox as to the status of the shipment or a refund.
UPDATE 8/4/2014 - Midnightbox FINALLY answered one of my Emails under the subject "Shipping Question". They still have not provided an answer for satisfactory Customer Service -- UNBELIEVABLE!!!
" I am so sorry that it has taken this long and you still haven't received your order. Please note this is coming from overseas and it will not update until the international freight forwarder hands it off to USPS at the US port. Even though this is coming from overseas it should not have taken 40 days to receive the order.
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Again, I am very sorry for the inconvenience. Please accept this coupon code that can be used on your next order with us to receive 5% off: XXXXXXXXX
Respectfully,
Sarah
Customer Service
MidnightBox.com
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Do they really think that they are going to Buy my satisfaction with ONLY 5% off my next order - IF IT ORDER?"
"Great product! Will order from here again......."
"Still waiting for it to be shipped. After 6 weeks........ Still waiting......."
"The order never arrived,
I'm still out the money I spent.
And midnight boxes response is....
Once we've shipped it it's not our problem.
They didn't even bother trying to get in touch with ups to find it,
No help at all, they're attitude stinks."
"I am still waiting for the product to be shipped. MidnightBox promptly replied to email requesting information as to why I have not received my order and gave me a 5% off coupon for my next order. When I receive my order, I might be willing to order thru MidnightBox again. I am currently reluctant to do so."
"The item has never arrived. It still shows as processing on their website."
"Purchased two of the same item @ $5.95 each for a total order of $11.90. They charged double the shipping charge because I ordered two for a total of $7.98 shipping cost. I'll think twice before I order anything from Midnight Box again. Way too costly for shipping."
"Lost one order completely. No order number or any evidence at Midnightbox but a date and time. Despite the spirit detail nothing could be found. A second order for a different item was lost completely only to be shipped over two weeks beyond committed arrival date that included a Midnightbox tracking number. Took 6 weeks for Midnightbox could resolve the problem."
"i have been mostly pleased with products and delivery of products except one instance. it was a survival radio tracking number rs114810099nl. it was supposedly delivered may 27 i believe but i never received it. i just became aware of this and hope im not too late in correcting."
"Good experience. Will buy from them in the future."
"I did not get my order but I don't believe it is because of any error by MidnightBox. It was sent USPS and my Post Office returned it because it didn't have the extended zip, which is required where I live. MidnightBox included it but per our Postmaster, USPS somtimes drops it off of their labels. I have been busy and still haven't contacted MidnightBox to let them know."
"Item arrived damage, took alot of work, to bed and plead and 3 weeks to recieve a. Refund"
"The rabbit I bought does not work properly, It keeps shutting off for no apparent reason. My girlfriend and I were excited to use it but got disappointed very soon after trying it."