"On 12/15 I contacted Jordan @ Mixbook & asked about shipping options & pricing to ensure my order would be here before Christmas. He gave me a $20 credit to help pay for rush shipping. I then placed an order for 10 photo books & paid $42.89 for 2 day shipping since it was the only way to make sure that it would be here before Christmas as it was gifts for 9 family members that were flying in from out of state. Order #------- order total $507.44
On 12/19 I received an email stating that my order shipped & would be here on 12/22 (which is what I had paid for). However, when I checked the tracking UPS said that it would be here on 12/27.
On 12/20 I chatted with Dean @ Mixbook. He stated that he would track my order & have the shipping upgraded, that it would be here on 12/22 & not to worry.
On 12/22 I chatted with Jordan. He advised me of the same; that it was shipped on next day priority air & would be here by 12/22. I expressed my concern as the UPS site showed that it was shipped ground & would not arrive until 12/27 but he assured me that it would be here by 12/22.
Later on 12/22 I chatted with UPS & they told me that it was NOT shipped on next day air but it was actually shipped on Ground & would not arrive until 12/27. They told me that it was not possible to upgrade the shipping once it had been shipped.
On 12/22 I chatted with Jenny @ Mixbook. I explained the situation to her & she advised that there were a lot of orders to process & ship & that the last update showed it was removed from Nashville, TN on 12/20 & that there was a "big chance" that it would be here that day. She then told me to reach out to them the next day if my package still had not arrived.
On 12/23 my package still had not arrived so I reached out again & spoke with Julie. She told me that the print team fell behind in production which caused my order to ship later than intended. She refunded my shipping fee at that time. This was the first time I had been told this information. My order shipped out on 12/19 so had it been shipped next day priority like I had paid for, it would have been here on time. Once again I was told it would be there the next day & to reach out to them again if it was not.
I tried to reach out on 12/24 but the chat option was not available even though Julie said they would be open with their normal business hours.
On the morning of 12/26 I reached out again as my order had yet to arrive. I spoke with Milet. She then informed me that the priority next day shipping that was offered to me & that I purchased when I placed my order, was actually not even available because I had placed a volume order, so it was shipped ground. This was the 3rd different story that I had been told about the delay during this process. When I expressed my frustration to her she suggested that I reach out to either Jonathan or Tylee to discuss a refund.
My package arrived the afternoon of 12/26. I was unable to give Christmas gifts to 9 family members from out of state & now I have to pay to ship the books to them as they have flown back home.
On 12/27 I reached out to Jonathan but was told he is on Paternity leave. On 1/3/18 I forwarded my message to Tylee. After a few messages back & forth she stated that they had already refunded my shipping fee, & they had previoulsy given me a $20 account credit before I had even ordered, which is true. However, I asked for some sort of compensation for the terrible expericene I had, inconvenience, & now the additional charges that I have to pay to ship the books to my family. She then extended a $10 credit to my account for a future purchase. A future purchase that I will not be making after this experience. I advised that I am not expecting a full refund but do expect some sort of compensation for this experience. She told me that they are unable to extend any other offers to me. I feel I was purposely given false information several times to appease me & pass me onto the next person.
"
"We ordered several books for Christmas presents - they were due to arrive several days after Christmas, but before we were seeing the recipients so that was all right. In the event they still have not arrived, and we ended up with no presents to give these people. We were very disappointed (although Mixbook has refunded the postage, hence giving them two stars rather than one)."
"I make photo books for our family every year which are about 200 pages long. Their interface is wonderful but this year when I ordered 4 photobooks (over $180 a book), the printer left white streaks across 1/3 of the pages- different pages were ruined in each book.
I contacted customer service, and after having to take multiple pictures to “prove” the error, they reprinted and reshipped. Well, the new books have the same issue but vertical lines instead of horizontal. I am super disappointed that our Christmas presents are ruined and will look for another vendor next year. "
"The software was pretty easy to use, the instructions were pretty good, and the final product was better better than I expected. "
"I am very happy with the end product for both calendars and photo books. the paper is very good quality, the binding for the calendars is sturdy, and the book binding is very good. My only complaint is the coupons; watch them carefully as they often expire within 24h. It is impossible to put a photo book together in that amount of time. The coupons often will advertise a certain amount off, but then you only get some of that off (i.e. 50% is really 40%). "
"I’ve been using Mixbooks for a number of years now and have NEVER been disappointed. The program is easy to use. I enjoy starting my yearly Xmas calendar from a blank canvas. It allows me to be more creative. The final product is outstanding. Thank you Mixbook. I appreciate your grest service!"
"Program is easy to use, customer service people are very helpful. I've used Mixbook several times already and will continue to do so."
"such crappy service, no attention to quality, have been waiting for a book that was supposed to be deliveried the prior week, only to find out after many tries that is sent to some other headquaters, and now I still have no book, had to re-order twice, and was told that it would be rushed, when I enquire about it, the order got canceled, had to order again, and now I am being told that the don't recognize the mailing address even thought they have send me books there before, and now is delayed again, not even an email, text, or call to let me know that there was a problem, this is not a reliable book maker, if you need something done right, and on time, looks somewhere else, because this is not a good company to do business with."
"I absolutely LOVE this site for my yearly personalized photo holiday cards! They have everything I need and so easy to navigate, especially for someone like me who is a true "nervous Nellie!" I am completely hooked and cannot wait to use them for Graduation Party invitations, Sweet 16 Invitations and any other special event that will be coming up.
If you are looking to create a unique and truly beautiful invitation or card, Mixbook is the only place to go!!!"
"I was absolutely delighted with my first book of week one of our holiday. That I sent off straight away for the second instalment
of our week 2 (that I had been 'making' whilst waiting for the delivery). I really enjoyed the experience of making my books, downloading the photographs was easy, and the borders and stickers are brilliant.
I am now making a book of my Campervan Restoration.
And also looking at the Christmas cards. "
"I was a long time Shutterfly user and have switched to Mixbook for the ease of downloading, the great backgrounds and stickers for designing a custom book and the quality of the product. "
"Made this book from our recent road trip. Easy to do and turned out awesome."
"I have made several calendars and 6 photo books (from 34 pages to as many as 200), and have been thrilled with the quality of the color, printing and binding, the extremely fast turn around time, and the pricing of the products. Kudos to Mixbook for all of this, plus the many styles, ideas, layouts, and wonderful selection of backgrounds. I intend to use Mixbook for my next project---my own life story in photos! They will help make me look my best!
"
"I had issues with the print quality when my wedding guestbook arrived. Mixbook arranged a re-print straight away and without any hassle and the re-printed version looked fab. I would highly recommend them."
"After a few tries, the program was fairly user friendly."