"SCAM! Do not order from console shop! Been waiting 22 days for a 3-day package, and have sent 4 requests for information about my order. There has been no answer. I do not expect to recieve my order. Bummer!"
"30 days and no order...Unfortunately, I used a gift card and chucked it out, so I'm screwed out of $27.50...
I DID find a phone number and address though via google:
Friedrich, Zohmann
Ketzergasse 62/3/3
Wien, Wien 1230,
AUSTRIA
Phone: 0043 ***-***-****"
"Wow, I guess let me add my two cents worth too! I placed an order totaling almost right at 100.00 on September 18th. Just like everyone eles, I recieved my confirmation saying it's processed, allow 3 to 6 business days blah blah blah. I waited a few days and e-mailed them letting them know I hadn't received my order. Their reply the first time was somewhat prompt, but only to remind me of the "3 to 6" day thing...and told me to let them know if 8 days go by (note that it was past the 8th day already when I got the e-mail). I sent another one.... this time got an appology saying they were working on the problem with their carrier.... what the hell did THAT mean? It's now been almost an entire month, I disputed my charges this morning so I can be done with them. The last e-mail I got from them was Oct. 3 and it's now the 15th!! NOTHING in the mail or via e-mail for explanation! I don't even care about the products anymore, I just want my money back now. Please DO NOT order from these people! Learn from all the reviews you read here, God knows I wish I would have seen them before I ordered!"
"Looks like I am the latest mug to use this website. I've been using the web for ordering since the early days, and not once have I been ripped off - til now!!
My advice is keep away, they have not answered any of my emails, and indeed there is no sign of my order. Shame I didn't do a search before I ordered!!
Thankfully only $25 in my case, although I will report it to the CC anyway.
>>>>>>> Update >>>>>>>>>
Received an email from them last night (16th Oct) saying that it had been posted on the 6th!!! If it ever arrives I'll update again!
>>>>>>> Update 2 >>>>>>>>
After saying they had posted it on the 6th Oct, it arrived on the 4th Nov. I had threatened them with the Credit Card Company - Although they did not ultimately rip me off, they broke just about every written and un-written rule in the book. I will not be going back."
"Damn, damn, damn.
Wish I had found this site first.
Same crap here. Made the order 30 days ago. Very fast to take my money. But do note reply to emails.
10 to date. Now I am just going to go to my cc company and dispute the charges."
"Never, never, never order from these people. They are not based in the US and do not respond to email. Not possible to phone as the web site does not contain a phone number. Still not received merchandise ordered THREE WEEKS ago. "
"After 19 days, the product has not been received yet.
2 mails sent and no response."
"Ordered my product Aug 4th, finally received it Aug 29th.
Opened the package and the solar charger was broken in many
pieces. They mailed it in a bubble envelope. No way that was going to survive the trip. Learn how to properly package your products people. No return address on the shipment. Not returning my emails. I guess I'm F'd. All to do now is tell the world about these A holes. Don't do business with them!"
"Yup, I'm also a victim! Order on the aug 18th. Received a confirmation that it was processed. They charged my credit Card and nothing! I've sent them 5 emails and no response! I will contact my credit card company first thing monday morning! I wished i couldve found this site earlier. I wouldve saved myself $50!
**update** 9/20/08
After 15 emails, threats and voodoo dolls they finally refund my money..! PLEASE DONT SHOP WITH THEM!!!"
"Well like many other reviews on this section of the site, i also seem to be having a craptastic time with this seller. i did not receive any shipping notification first off so i emailed them asking when they shipped my order, then i got the whole " we have shipped your order on 5th Aug..
Typically shipping takes 3-6 business days.
What if the typical delivery time has passed and I still don't have my order?
Because of postal delays it may sometimes take a bit longer for an order to arrive than the typical delivery time.
If you have not received your order within 8 business days after you got your Shipping Confirmation Email, you may reply to this e-mail including your order information. "
so i waited for about a week and a half and still nothing so i emailed a reply asking weather or not i'd get a refund and that i would file a claim with my creditcard. DO NOT BUY FROM THIS STORE WHATEVER YOU DO!!!! Save your money for an online store more worthy than that piece of trash consoleshop calls a site. :( makes me sad. i hope i get my money back..."
"Same as everyone here. I tried to place an order on with Divineo but it would'n go thru. So I searched around some more and got a link to consoleshop. I placed the order on July,14,2008. Within mins of placing the order, I got a confirmation letter stating order is processed. Two days later, I still have not recieved a package delivered confirmation letter. So I sent them an email. 24th of July still no reply. Then I found this site....I managed to kick my self in the nuts ith my own foot! I should have checked around! So I sent them another letter, Telling them it was a gift for my handi-caped son, and that I expected to hear from them by the 25th. Wow they replied the very next day. Stating an apology for the delay and that my package will be sent out within 24 hours, with a free express delivery upgrade, and UPS will give me a tracking #. yippers the next day I got the # from UPS. (What a relief) I got my package on the 29th. By the way I don't have a son hehehehe!
The ii Chameleon Wii replacement I got did'nt work. It don't light up but I'm not returning it. Not going thru all that trouble again.
So thru my knowledge The company is not a scam! But rather they are bad at what they do! "VERY BAD!""
"how i wish i had read these reviews before placing an order!i placed an order totaling $75.00 for various bits & pieces for my two sons xbox 360's,after receiving the processing email i waited & waited for the shipping email but nothing.i sent four emails with no reply until finally i sent an email threatening legal action & suprise suprise they replied full of apologies blaming everyone & anyone but themselves.i have been informed that my order is on the way & to wait a few more days before contacting my cc.i await with anticipation if my order does arrive & i will follow up with what happened.i shall needless to say never use these or anyone associated with them again."
"This company is a fraud organization. I placed an order totaling near 65 USD. Like everyone else, I got an email confirmation lightening fast saying that my order had already been shipped out, that same day my credit card was charged. I waited 2 whole weeks after the estimated 3-6 business days before I emailed them. After that I got online and read the horror reviews from this company not delivering their products (and the few who did get something had to wait weeks and weeks and had to practically beg for their order). I sent email after email to the web address provided for any questions regarding to the order... and nothing. As soon as I threatened to report them to the cc company the next week they sent an email back the day that I told them I was reporting it saying that they were sorry and that they were going to look into it.... 5 weeks past, no more emails, no notifications, nothing. They never would reply to any more emails that I sent, or cancel my order as requested, or refund my money. I finally am having to report this to my cc company and hope that they can do something about it. They just stole $65 from me, and it seems like there is nothing that I can do about it. Any activity with this company in the future will be updated as soon as it happens. But unfortunately, the trouble that they have caused me and tons of other customers has made this experience non reversible. Even if they refunded me and sent my items for free I would still be extremely dissatisfied with their lack of service and complete disregard for other people.
So less than one half hour after emailing them for the last time telling them that I had reported them to my cc company I get this email. Note: this is after I've sent nearly 15 emails regarding my order.
Dear customer,
thank you for your mail. We are sorry that you did not receive your shipment. Your order has been cancelled. Your payment has been refunded. The credit will show up within the next business days.
Résultat du remboursement Date de l'opération 30 Juin 2008 19:56:04
Certificat de l'opération (numbers and letters I didn't know if they were important or not)
Montant remboursé US$ 64.41
Etat de la transaction Remboursement à envoyer en banque
If the shipment shows up, please return it to sender.
We apologize very much for that problem and thank you for your understanding.
Thank you.
Regards,
MODCHIP.COM
www.modchip.com
****@****
CONSOLESHOP.COM
www.consoleshop.com
****@****
I don't know if I am getting my money refunded to me or not, they could be lying, like every other time. But I do know that I'm not stopping the dispute in case they really aren't refunding my money. I also have no idea why some of the order info is in French. ?! I do not speak french and I have never received anything from them in another language before but they place the date and other strange info that I don't know what it means in the different language. H'okay... Just take it from me, unless you are an agressive buyer that will fight to get your product with your time and money, then I would never deal with these guys, it is too stressful and never worth it to me. I will update again when/if I get my money back. All I can say is that they better not pull an over night shipping stunt and after my cc company disputes the charges I miraculously get my order in the mail.
7/3/08 After getting that email from them I was in serious doubt that I was getting a refund. I went to my bank and was surprised to find out that the full amount was deposited back onto my credit card. I am still nervous about these people having my credit information. I could see them making more charges in the future and having to dispute them. Thing is, there was an entire month where they would not contact me, and then I told them that I filed a dispute with my cc company and immediately things are fixed. It's also funny because I don't believe they had the item in stock that I ordered ever because when I ordered it, they were the only company that had the item at the time over several other companies. This is probably why I got a full refund instead of my product immediately shipped to me in the mail. If they actually have the item, they will ship it asap but if they don't they will refund. So in general, you can't trust that they a. have your items b. will ever ship them c. give you any kind of contact info. But one thing is for sure, you can count on them to get the money off your credit card immediately after making the purchase!"
"This site provided the worst experience I've ever had online. I ordered a Chameleon replacement case for my Wii about two weeks ago. Unfortunately I had not seen this site before then. In their shipping statement it clearly says: consoleshop will provide you with a tracking number and shipping confirmation the SAME day as payment (for cc purchases).(keep in mind I also paid for the 3 day shipping) After 4 days, I emailed them asking why I hadn't received any emails from them other than one stating they had taken my cash. three days pass; no response. I email them again, again with no response. Two days ago, I emailed them again, with no response. It had been two weeks and they hadn't even shipped the item yet. The next day I emailed them, stating to refund/cancel my order or else I would be forced to contact my CC company. They replied that my order had been cancelled later THAT DAY!! Cool, I get my money along with a huge headache. But why wouldn't they respond to any of my other emails?? I even emailed them afterwards asking them why they responded so quickly when I threatened to contact my card company yet failed to respond to my other requests.. and guess what; no response!
BOTTOM LINE: Don't order from consoleshop.com "
"I ordered my item, a psp slim faceplate, on May 31st. I paid for the express mail option which is supposed to be 3-6 work days; its been over 10 work days and I have yet to receive my item. I have sent them a couple of emails and have not received any reply. I will give them until next week to reply or deliver my item or I will place a complaint on my CC for a refund.
I do not reccommend consoleshop.com or anyone related to them. They appear to be a scam."