"ModCloth has a wide selection of fun to fancy clothes, accessories, and products that are affordable. Their shipping & return policies are fantastic and the one time I had a problem, their customer service was friendly, efficient, and solved the problem to my satisfaction. I would highly recommend checking them out!"
"When I received the boots I ordered, I wore them but I found that they had a metal piece inside that could not be taken out. I emailed them with my problem, and they sent me a new pair within two days and a label for me to send the old ones back with no charge to me! It was so easy and very helpful to me. I was glad to know they cared about the quality of their products."
"That was amazing. I bought a bag and it wore out pretty quickly. ModCloth refunded me the full amount of the bag so now I'm going to buy another one that will likely last longer.
I shoudl also said that I've bought tons of other things on this site that have lasted for a long time. "
"I LOVE ModCloth. In fact, I am wearing a dress from them right now!
My only suggestions to first time buyers is to absolutely read the user reviews for something before you buy it. This has saved my butt several times from accidentally buying a dud. If something is brand new and doesn't have reviews, just wait! If something sells out right away, you can be sure that there will be reviews within the week and that ModCloth will be re-stocking the item soon enough.
I also suggest to use discretion when they say "fits large size down". I have taken their advice twice on this and had it not be the case both times.
If you're picky about fabrics, make sure that you look at the item details before you buy.... 90 dollars for a dress made entirely of polyester? No thanks!
Overall, I have NEVER been unhappy with anything that I have purchased on ModCloth and I owe that to religiously reading user reviews and being confident in knowing my body measurements.
Be careful if you live in Canada though because there is a chance of having to pay duty (this happened to me for the first time a few days ago. I have NEVER had to pay duty on ModCloth packages before!). I would suggest getting the more expensive shipping. I got the cheaper shipping last time and it ended up costing me 15 dollars PLUS 33 dollars in duty fees... really... just pay for the more expensive shipping so this doesn't happen to you too!!"
"The dress I ordered from ModCloth was never delivered- it appears the package was stolen. However, I have to say that the customer service is excellent. The representative I have been working with, Nicole C. is fantastic, and she has corresponded to me via email in a very timely manner since this was my preferred method of communication due to my busy schedule. Unfortunately the dress in my size sold out and could not be re-shipped, but I was immediately offered a full refund of my purchase. I will definitely order from ModCloth again in the near future. I have several friends that order from this site as well and they love the clothing for its style and affordability. "
"I just had the easiest and most pleasant item return experience ever with your customer service rep Natalie H over the live chat service! She was very very helpful and efficient. She was also the perfect combination of cheerful and sympathetic. "
"i am thoroughly impressed with the customer service i received. they went above and beyond what i was expecting.
i ordered a coat and it came with a slightly wonky arm, as the seam was slightly askew. i contacted their customer care centre and explained the situation, that i loved the coat but that the arm was wonky. as i am an international customer, their policy states that i can only receive a refund with the return of the product. i was expecting them to ask me to first return the coat before refunding me. however, they gave me the full refund immediately and told me that the damaged coat need not be returned as they had inconvenienced me enough. obviously they deal with this sort of thing all the time and having dealt with returns with other online companies, this was still exceptional.
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"Modcloth is a wonderful company to deal with. I can't recall ever having any problem with them, but if I ever have concerns, they reply promptly and politely. Thank you lovelies!"
"I've ordered from Modcloth about half a dozen times in the past couple years. Somethings I exchanged for a different size or color and sometimes for a completely different item because the original didn't work out as planned. Regardless of whether they are shipping my order, processing my return, refunding due to a price drop, or notifying me when a favorite is on sale, Modcloth has fulfilled every expectation I have as picky shopper. I highly recommend them for all of their clothing in general, but especially the dresses. They do not disappoint, because they know what they are doing."
"This is my third order with ModCloth and my third amazing experience. Not only does this online store offer unique, well priced merchandise, but they also provide stellar customer service.
Shipping has always been quick (even across the US/Canada border) and when I did need to return something, the process was simple and my refund applied right away.
I had a question related to this order that was handled professionally and quickly. Each time I shop with this company, I'm even more pleasantly surprised than the last time. Bonus."
"Modcloth's styles and always find something that suits me. I live in Australia and advantage of buying from Modcloth is that I can get in season outfits at sale prices. It is a popular site and user friendly and I find the ratings and comments section very useful. The disadvantage for me is that making returns by Australia Post airmail is expensive; it cost me $A40 (US 39) to return 1.2 kg package(three dresses). However, the customer service at Modcloth is excellent and international clients get a 10% discount on orders over 100 US. I often recommend Modcloth to other Aussies but suggest that they buy items that have a number of reviews already posted. "
"Amazing customer service! I was so dissapointed when I recieved a slightly defect dress, and thought all the money I spent on it would be wasted as I could not return it in time to get a refund. I wrote to the customer center of ModCloth and did not only recieve a full refund (including shipping costs), but also a 25% discount on my next purchase, AND I got to keep the dress they sent me. I've never been so pleased with a company in my life, and would highly recommend them to anyone.
Well done, ModCloth!"
"Always have the cutest unique treasures! I been thoroughly pleased with them from again and again. All my items were wonderful except one item that broke in the process; they helped me out and are shipping me out a new one. Amazing and prompt service. And lets face it you cannot find a more beautifully curated group of items elsewhere. Love Modcloth!"
"ModCloth is honestly the BEST store, online or otherwise, that I have *ever* shopped. They have the cutest clothes and things for the home. They have affordable, prompt shipping. Their customer service is really beyond comparison. Their returns and exchanges system is simple, fast, and free. I have rarely had an issue with any purchases (other than sizing varying by designer, which isn't their fault at all), but anytime I do, they fix it immediately and without hassle. They have earned my loyal business for life. "
"I ordered a blouse as a test run for ordering my bridesmaid's dresses. It was an international order, I chose the USPS option (no tracking) and sat and waited. And Waited. AND WAITED. I also sent three emails to customer service in the meanwhile, asking about their estimate time of delivery, which went completeley unanswered. It's been two months now and I only learned that the order is in RETURN because I checked in on my account. Still no answer from any Modcloth representative, any reassurance or any offer to refund the money I paid for the blouse and their lousy shipping. Needless to say, I won't be going to their shop with my wedding business or recommending them to any other buyers."