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Product & services pricing
4.38/5
Chance of future purchase:
4.92/5
Shipping & packaging:
4.69/5
Customer service:
5.00/5
Return/Replacement policy:
4.88/5


5/5

2024-08-01

Thanks for double checking connector size

"Thanks for double checking connector size"

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5/5

2024-07-28

Ordered Wrong Part, Instant Refund

"Accidentally ordered the wrong part. I contacted customer support (the chat window that pops up) and told them I'd like to cancel the current order, to order a different part. They instantly refunded it. I am very pleased with how quick and understanding they were. Thank you Carrie."

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5/5

2024-07-09

Excellent experience

"A huge amount of products (I found some Lian Li cables that I couldn’t find anywhere else). And a quick and kind help with your orders through the online chat. 10/10"

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5/5

2024-05-31

Excellent customer service

"Recently joined a customer of ModDIY and had a technical question about their product certifications. I received a prompt response which directed me to the correct resources, thank you Carrie!"

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5/5

2024-05-04

Lovely Customer Service

"Had quite fast and responsive email communication with Carrie regarding product suggestion.
Highly recommend their service.
"

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5/5

2024-03-29

Blinded

"Blinded by the pure AWESOMENESS, from Moddiy. Great products, Awesome customer service. Definitely will be ordering from them
again.
"

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5/5

2024-03-14

Fantastic service and great quality products.

"Ordered a 12vhpwr cable and Moddiy kindly agreed to change reverse the connector to suite my GPU. Fantatstic and super fast customer service. Shipping was also very good. Will buy again for sure!"

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5/5

2024-03-11

Superb customer service

"Needed some assistance and Carrie from modDIY went above and beyond + very fast response."

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5/5

2024-03-10

Helpful with my refund process

"Very quick to help with my refunded order"

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5/5

2024-03-05

Good service

"I placed order by mistake and I sent a bunch of email because I was so confused. but they responded kindly within a day and fixed it to the correct order. Their support was fast and helpful."

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5/5

2024-03-03

good experience

"they kindly answered all my questions before I placed an order"

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5/5

2023-12-30

Great selection of parts.

"Everything about this transaction was wonderful and they have a very wide verity of parts available. "

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5/5

2023-12-30

Good service and a huge selection

"Very kind and helpful support and a great selection of products.
I made an order of custom psu cables and realized after submitting the order, that the psu model I had entered was potentially ambiguous. I contacted the support email and chat, to ensure that it was fixed before the order started processing. Withing a couple of hours, it was confirmed that it would be taken care of. Overall a positive experience
"

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5/5

2023-12-12

Very good service.

"Very good service, the support is reactive and helpful. They asked me for additional technical information in order to avoid any potential problems."

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5/5

2023-11-28

Good customer service, talk to them if you have a issue with your order and concerns too they respond quick

"its a good site, paying for the guarantee, i just wished there was more documentation for some products and instructions too"

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