"I've purchased a number of things from Modern Automotive Performance over the last year. Some things aiming from the JMF Fuel cell, TS driveshaft bushings, full Poly-Urethan suspension bushings, to clutch setups for my DSM. I've never been so happy with a business in my life. I've directed all my money to go right to them when in need of a part or a question for any type of help. Customer service is 11 out of 10; the best ever. I've never had any delays in shipping an item. I ALWAYS get a certain part within 3 days, no matter the weight of the item, either. Great employes that are there to help your every need. I recommend them for all your needs and will do it a million times over! Thanks everyone at MAP for everything!"
"Best customer service in the business,prompt shipping low prices and manufacturers of some of the highest quality performance parts in the world... keep it up guys. And thanks for all the parts and wrenching u did on my legacy"
"I have always had a great experience when ordering parts from modern automotive performance. I have ordered over two grand in parts and have never had a problem. When I have a question that needs answered, their emails are quickly responded to. They have bad to order parts that weren't in stock, that actually came quicker than the parts that were in stock! I highly recommend MAP to anyone who is into modified cars."
"I did about 15 transaction with MAPerformance and so far 5 STARS everywhere.Customer Service TOP NOTCH. MAP had been developing great quality products for cars we love. I`ve been a customer for years fro STI `s to current EVO I`ll see those guys growing, they do the best porting job ever, great turbos, short blocks are very impressive and improving their current products all the time. For anybody looking for performance parts for their ride look no further seriously you won`t find better price, quality products and the best customer service. I`ll be dropping my cars soon for porting cylinder head job and 2,3 short block MAP fabrication of course. cheers"
"MAP was the very first company I ever ordered items through... living in the caribbean not many places are willing to ship here much less even give us discounts.
But not only did they ship the items I requested, they were more than willing to give me a better price on their already well priced items... and for that I have made a few orders with them over time.
And their customer service is top notch: they do take time to talk to you and help you other than some other places that sound like they have more important things to do... And if you're on hold they had that addictingly cool mario music to pass the time (though not sure if they changed it by now)
Anyone looking for performance parts for your Mitsubishi, Subaru, Hyundai etc or just sound advice should give them a call or view their site. They carry great brands with great advice if you need it. And their in house parts are top notch as well."
"I been buying a lot of stuff from chris at map and I always have a really good service and great prices I dont have any bad things to say about map every time I ask something I got a fast respond and is always a good respond chris been helping me alot lately and I will keep buying from map I always get better price then any other company thanks map for the great prices and fast shipping and for ya support chris I call you later today I need some stuff
A+++++++++++ for map if you gonna buy somethinh call map first for a good price
Atte: julio aka popcorn machine on the srtforums"
"I have ordered quite a bit from these guys with great results. They have some of the best prices, but what keeps me coming back to order more stuff is the great customer service."
"I have dealt with and have talked to Map!! They are great people,good to deal with, and will help you out on anything. They will even talk to you on facebook. I plan on buying more parts from them."
"I have ordered multiple items from MAP and the quality of products, costumer service, prices, shipping and handling is all perfect. I still have 6-7 more items to order and they will be all ordered from MAP. MAP is just awesome, I do not see any reason why people wouldn't purchase their items from them. Not only that they carry a large selection including OEM parts but if they do not carry the item you are looking for on their website, just shoot them an email and they will hook you up!"
"MAP is awesome. I am not just a fanboy either. They take pride in what they do and their work. Everyone there is reasonable. They work with you and give sound advice. There isn't a time I can't contact them with ANY issue and they help. I have ordered everything from the MAP REV3 Intake Manifold to brake pads from them. Customer service is top notch. Cant say enough good things about MAP!"
"Even on their worst day they are better than 90% of the automotive vendors out there. Excellent customer service! I purchased two sets of brake pads for my Evo."
"Very easy to work with. Customer service was excellent. They helped me choose the correct performance parts for my subaru and the price was very good."
"I purchased a turbo timer harness from this store. I needed this part as soon as possible. Six hours later, I received an email from them saying that they don't carry this product in stock and that the manufacturer no longer makes them. They were prompt in providing a refund and they were useful in helping me find a replacement product. However, their incompetence and incorrect product listings caused me an extra day of delay to obtain the part I need. Also, a $10 shipping charge for an item that weighs about 3oz is completely ridiculous."
A rep from Modern Automotive Perform, maperformance, has responded:
“I'm very sorry to hear of your recent experience. Although we try our best to keep our product offerings and website up to date there are times when something like this slips through the cracks for one reason or another. I appreciate you acknowledging the fact that we were quick to respond and helpful in finding a replacement as customer service is our highest priority. In regards to shipping costs please note that we only have two shipping rates to keep things simple, $9.99 for orders under $99.99 and free for orders over that threshold. In your particular scenario I can certainly understand that $9.99 seems excessive (and we would have been happy to work with you in that regard had you brought your frustration to our attention) but taking into consideration that we would have probably made just $2-3 on the product itself in this scenario I hope you can appreciate the time my staff would have into order processing and shipping your item. Had this item not been discontinued I am confident that your experience would have been entirely different, I would greatly appreciate another opportunity to earn your business in the future.
Chris Carey, President”