"By far the best experience I've had with any sort of mountaineering supply company. While their website is often quirky and makes you smile, it's easy to find what you need and their price was lower than my usual online retailers. Sure enough I ordered on a thursday night and my new helmet and daisy chains arrived that same monday despite using UPS Economy shipping (which was FREE!).

The packing job looked a little jank on the outside, perhaps because they recycle boxes (granted, that's a GOOD thing), but greeted me with funny stickers and the packaging on the inside was perfectly done: without annoying peanuts, overdone bubble-wrap, or god-forbid no protection at all.

Definitely order from these guys."

"I order a NorthFace tents model Quartz22, but found a cheaper price at another online store. I contacted their online live support and asked for a price match. After verified with the other store, they were able to match without any problem. Another great thing when shop at Moosejaw, most shipping is free. I'd recommended and shop with Moosejaw again."

"I was able to order a "moosejaw" brand jacket through this website, ordered on Sat (1/22) and got the jacket on FRI (1/29). They tend to be a sarcastic and facetious company but the website is easy to navigate. I would definetely order from them again. Didn't have any problems with them"

"Ordered an item from them that was clearly labeled "In stock" only to find out four days later that it was not. They left a voice mail for me saying that I could purchase something similar which was $100 more!!! When I called to find out what happened, they gave me the run around saying that their supplier had wrong inventory. They gave me a 15% off coupon, but those are easily available online. When I asked for a better coupon for my time wasted, the CS rep snickered and said that 15% is the best coupon they have. Overall, not a pleasant experience ordering from Moosejaw."

"I placed an order for a Yakima bike rack on the 28th of April, but when I later checked on the status of my order, it said it would not ship until the 18th of May!

Emailing customer support, they said they had *just* received the item from Yakima and it would end up costing more to ship ($66).

I find it suspect that they did not contact me about the shipping issue, and charged my credit card when they knew they were going to have to wait for the item to arrive from Yakima.

Currently, I still have not been refunded my original billing amount - I hope this is just a delay in their system!

To their credit, they gave me a discount coupon, although I'm a little nervous to use it after my previous problems."

"A great on-line retailer in all respects. Ordered several items for Christmas - prices were good and shipping was quick. Had to return an item for exchange due to sizing. A slight problem on reshipping was taken care of by an extra credit and free t-shirt. Customer service reps are first class and will do more than most online retailers to get and keep your confidence as a customer. Their slight irreverence and humorous approach to selling is just icing on the cake. And to top it off they have a reward program similar to that of REI whereby you receive credits on each purcahse good toward free merchandise. Highly recommended and will direct most of my professional outdoor gear purchases to them. "

"Moosejaw has No inner Communication skills. The managers do not return phone calls and they lie to your face about your order! The managers do not work when they tell you they'll be working!"

"Moosejaw is a company with an old-fashioned honesty and value system wrapped in a youthful shell. The wit and humor that you are subliminally subjected to is a refreshing change to the seriousness of their competitor’s edgy and often “Extreme” claims. Moosejaw embodies the "Life is good" mentality and when you do business with them, life IS good. I have spent more than I care to recollect at Moosejaw. Their policy for price matching is than the big-box stores and the personal level of service is over-and-above. So, when you order from Moosejaw next, pick up a long sleeved Moosejaw t-shirt, yeah..their cool, but wearing it sends the message that you embrace the carefree, not careless lifestyle that Moosejaw promotes. "

"Purchased some hiking gear, they were awesome. Great customer service, the best prices (I found) and good shipping times (also, free ship over $100)

I will definitely be coming back soon!"

"I must say shopping at moosejaw was an absolute joy. . .I can't remember the last time I bought something online and was rewarded with a great price, friendly service, and overall smooth transaction. It's true the prices are wonderful and the shipment arrives fast! Love my new TheNorthFace jacket, mmmm."

"Interesting youthful approach to marketing but major ordering problem. Their website took my order with a credit card number and sent a confirmation. A week later with no action, an email revealed that they had no record of the order and didn't know what happened. Their only suggestion was that I resubmit the order on the phone. As a first-time customer, no thanks."

"A most unusual company, but I mean that in a very positive way. Their web site is a marvel of weirdness, you want to visit it even if you have nothing in mind to order. Ordering is easy and they accept all major credit cards. Hard to determine if something is in stock or not though. They have a large selection of outdoor gear and apparel at very reasonable prices. Shipping is either UPS or USPS at great rates. Tracking is offered with UPS. No emails were sent to confirm order or shipping, the only real minus about my experience. I ordered on 9/28 and my purchase arrived on 10/1 in great condition (using USPS). A large sticker on the box advised me to not use a knife to open it and suggested using my teeth. I really liked dealing with Moosejaw and highly recommend them. A fun company that seems very customer satisfaction oriented. "