"Good range of products and prices for motorcycle service parts/fluids. They however got my order wrong and shipped me 3 instead of 1 of the items I ordered - arranging a return was HUGELY FRUSTRATING. I provided screenshots of my order vs what I was invoiced, sent all pictures and details they requested and THEY WERE SIMPLY NOT INTERESTED and closed my return. I was not even given an option to return at my cost for a refund.
I sincerely doubt I will be using them again. As it stands, I have been delivered and charged for items I cannot use and will expire before I will have need for them again"

"I ordered the Givi AF260, adjustable airflow windshield. Givi products are excellent. I received only the base component and not the adjustable upper portion. I’ve spent a week trying to get the part missing shipped to me. I was offered a partial credit of $100.00 ( delivered cost is $225.98) and the option of keeping the partial order. Useless. I’ve waited days for a breakdown of the costs of returning the part. After numerous attempts to reach out to Motardinn for help I expect choosing to order from them was an expensive mistake. I’ve tried to get this resolved since February 19.

Whatever the apologetic response is don’t believe it. They sell excellent products but can’t deliver what any reasonable person would expect in product delivery or customer service."

"Add was on good deal and fast shipping. None was available as they did not had in stock. Item status WAS PUSHED TO DELAYED, after might be NOT IN STOCK. When claimed refund in reply they stated that item removed, even dough I found same Item showing IN STOCK with bumped price. Pure con move, refund took solid week so f up my weekend solid as I had no comms and no money for comms. They did not stock Item in this case and got me good trusting good deal and fast shipping. VERY IMPORTANT PART order confirmation comes from TRADEINN and when you read those reviews, they are eye opening. Also to mention, one eve waited over 1h20min 7th in the row for chat and cut off. Most replies automatic and apologetic copy/paste. ITEM STILL LISTED ON DAY OF REFUNDING AND NOW."

"Wait 6 weeks for 1 shirt. Unbelievebal .Ali express is faster. "

"Order 33401043 was placed on 08/10/22 and after 104 days the product still hasn't arrived. They provided an external tracking link that supposedly shows some information but when you go to AusPost and Post NL there's nothing there. I've been trying to contact the company and solve the situation using all possible channels and they keep unresponsive. Here and Google they reply automatically saying to send an email to them but they won't reply. On the phone, they put it on hold until playing the message "all attendants are busy, call later". I request a refund of my order and won't stop chasing them until they return my money. Avoid this supplier at all costs!"

"AVOID! If I could give no stars, I would.

I ordered some motorcycle parts from Motardinn on 27th November with estimated delivery dates provided of 2nd to 6th December. It's now 23rd December and the order still has not arrived in my country (Canada)! I contacted MotardInn who gave some lame excuse about customs etc. But at this rate, does't even look like customs even have the package nor is the package in country. Was it sent via boat? Pigeon? Man in a canoe?

Motardinn lure you in with false delivery dates to get you to order from them and when things go south they provide lame customer service responses. Rather than be up front and be honest, give a long delivery estimate.

I've also asked their customer service at what point is an item classed as lost/missing and i can request a refund. No response yet.

So in a summery, AVOID Motordinn, order from a local company in country or a company who uses proper delivery methods like Rocky Mountain ATV etc.

Update #1 (1st Jan 2023) - Nothing has arrived yet and package is STILL in transit to Canada."

"it took 2 months for the shippment to arrive.
Immediatly opened and realized some items are missing and other were destroyed by water.
sent them immidately emails. It took them 1 week to reply that "photos have reached us after the deadline for complaints".
later, friends told me the MOTARDINN are ALLWAYS LATE IN DELIVERIES.
learnt my lesson: NEVER BUY FROM MOTARDINN."

"I ordered a mounting kit and received a piece of foam rubber for 40 dollars with a return shipping costs of 65 dollars try mounting a tail box with foam "

"There customer service is bad there shipping system is no good you will never receive your packages "

"**** poor delivery and customer service.. Placed an order said 4/12 it now being the 5/12 they just gave me a shipping label, not shipped the item from origin country, when I contacted them they said I should just cancel my order if I'm unhappy with the service.
You'd have a better quality coming from Amazon and a better shipping time walking to the country of origin for international parts yourself"

"Spent extra as despite being overseas they were the only place that offered shipping within the time frame I needed. As soon as I paid, the delivery date changed from 4 April to 11 April. I'm leaving on a trip in the morning and still don't have my luggage rack! I have emailed them several times back and forth to try and resolve my issue. They are constantly denying any issue, blaming all sorts of things for the delivery delay (I'm well aware that they exist, hence why I waited before leaving a bad review) There is a complete refusal to do anything to help, or even to find where my package is. Would leave zero stars if I could!"

"I purchased a riding boots and tell you what “they” canceled my order. I contact customer service through email and facebook asking them why and pleasing for days for my refund.
They never did."

"Purchased a pair of riding gloves. Waited for 6 months, received nothing and yet no refund received. I have been spamming their email and received the same reply again and again for this long period time. Not recommended AT ALL. I have told all of my bikes buddy around in South East Asia and I will continue to spread the words!

STOP SCAMMING PEOPLE AND DO YOUR JOB PROPERLY!"

"If you can wait two or three weeks for your item/s to arrive, this is your website.
Crap customer service. As usual they don’t have any interest in resolving their customer’s concerns regarding delivery time and their excuses are all scripted and repeated by phone or by email.
They also lie to your face telling you that your parcel is in England when it clearly shows it is still store in their delivery company warehouse.

Yes, their prices are good but if you do not have more than a week to wait for your parcel, you shouldn’t use this company.


Update
24/01/21
As requested, the order number is 21190940 and the parcel left for the SECON TIME the currier's warehouse in Spain as per the tracking information.


Update
24/01/21
motardINN and its sister companies are just full of BS. I am guessing you all can see their reply blaming Brexit for the 10 days delay on an overpaid 'fast' delivery.
Your currier's tracking shows the parcel leaving their warehouse the next day after my purchase and 6 days letter was showing that the parcel was still in their warehouse and you keep blaming others but you and your poor and unprofessional chosen currier company.
As requested in several emails and phone call, I am expecting a full refund as I am no longer in UK to receive the parcel.
NEVER AGAIN!

Update
03/02/21
After requesting several times via email and phone the cancellation of my order and full refund and after directly contacting their currier service, there has been no replies or communication from MotardInn customer service team or any other member of the company.
The tracking information shows now that the parcel reached the UK yesterday. I am no longer in the UK and will not be receiving the parcel. Who know now how long it will take to be returned to MotardInn and when I am going to received my money back."

"I did wain my order more than month it was in state "In transit to our dispatch centre".
After couple of weeks asking support about my order, product label changed to "out of stock" and support gave me advice to cancel my order :(
I think i'll never try again this store"