"I easily found what I needed and got it ordered."
"Ordered a windshield and still don’t have it
Update*
So it still took some time all the while head bobbling in the wind on the highway… but I did finally receive the windshield I had ordered. Also received a reasonable gift card from motoID for the inconvenience. Couldn’t give five stars but perhaps the next transaction will go smoother. "
"Everyone I dealt was with extremely helpful, knowledgeable and friendly."
"The product looked like what I ordered and it worked."
"Timely shipping had what I needed "
"They responded and fixed my issue"
“Thank you for sharing your experience with us.
We are sorry to hear about the delay with processing your exchange request. Please accept our sincere apologies for the inconvenience caused. I have already requested the return paperwork to be issued. In 3-4 business days you will receive an e-mail with 2 attachments: the Return Merchandise Authorization Form and Pre-paid Shipping Label. All you will need to do is to print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Purchased spark plug wires from the site that showed they worked on my 1984 VF1000F. Didn't fit at all. The connectors were all wrong and the wire was larger than stock, preventing from using some of the stock connectors to use it. I was contacted by the seller about my situation and they worked with the manufacturer to accept my return. Excellent customer service. "
“Thank you for sharing your experience with us.
I am sorry to hear the recently ordered product did not fit your motorcycle. According to product description, the ordered item is universal fit, not vehicle specific. The fitment of universal fit item is not guaranteed. We will gladly accept the return of the product for refund, please reach out to our customer service and we will assist you with the return of the product and getting refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Service is fast André secure"
"Specifically called up MCID to make sure headlight was plug and play. Not sure if it was brolen during transport but halo doesn’t work. My biggest issue however is MotorcycleID has yet to do anything to make it right and it’s been an entire week "
“Thank you for sharing your experience with us.
I am sorry to hear there is an issue with the recently purchased light. Please accept our sincere apologies for the situation happened and inconvenience caused. The return paperwork and pre-paid shipping label will be emailed to you shortly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Great shopping experience! Great selection and prices. Fast reasonable shipping! "
"Very user friendly, great selection. "
"I ordered a set of 4pcs of brake pads. When the package arrived there were only 2 pieces in the box. When contacting customer service I was sent to deal with an outside source. I was asked to take pictures of the packaging to make sure it wasn't ripped or damaged during shipping. It wasn't damaged in any way whatsoever. I am still waiting to find out if they are going to ship the remainder of the order. I am disappointed in the customer service. I am trying to get this motorcycle done for my 19yr old daughter who just wants to be able to ride her first bike. If I had received my entire order and didn't have to deal with poor communication from customer service I would have given a 5 star rating."
“Dear Reviewer928723684,
Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.
If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!
Sincerely,
Consumer Relations Department at CARiD.com.”
"As many other reviewers have already said, they gave a recommendation on which part I needed then when I received an incompatible part they claimed "it's a universal fit and compatibility is not guaranteed"
They charged $8 shipping on a less than 1 ounce item by shipping in a gigantic box full of paper then when I requested a return they told me it would take nearly 2 weeks start to finish and I would only be getting half the price I paid back because of their "return fee". Please don't do business with them. "
“Dear VonDoomMoto,
Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.
If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!
Sincerely,
Consumer Relations Department at CARiD.com.
”
"I usually don't have that much luck ordering off line, but the quality and size fit was amazing!! I loved it so much I quickly ordered another set!! Highly recommend "
"Easy to order from. Received what was ordered in a timely matter"
A rep from MotorCycleID.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We sincerely apologize for the delay in receiving your order, and we completely understand your frustration. Our goal is to provide timely delivery, and we regret that this has not been the case for you.
We would like to investigate the status of your order immediately to see where it is in transit. Sometimes, shipping delays can occur due to factors like carrier issues or high demand, but we will work with our shipping partners to resolve this as quickly as possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you,
Consumer Relations”