ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.69/5
Chance of future purchase:
4.08/5
Shipping & packaging:
4.28/5
Customer service:
4.31/5
Return/Replacement policy:
5.00/5

5/5

2021-06-29

Excellent transaction...

"As a first time buyer I was impressed with the quality of the plants and the speed of the service. The packaging was excellent and my plants arrived in top notch condition considering they traveled the length of the country in this heat. I would definitely purchase here again. Thank you for your excellent service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-06-27

Succulent selection

"My 3rd experience. Very positive. Shipping is prompt. Plants arrive in excellent condition and they are happy little plant lets. Shipping costs are very reasonable. Highly recommend and if I have any questions there is an on-site video to watch. Overall no disappointments here"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-06-26

Beautiful air plants

"My plants arrived healthy and happy , packed just right fir their trip.. also received the sir plant food and instructions on care!!
So glad I found Mountain crest on you tube .. love all the Info to help me be a good Plant Mom!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-06-25

Excellent Condition

"Love my new succulents!! Will buy more soon. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

4/5

2021-06-24

"It was good some plants where a bit damaged"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-06-24

Love the plants and the service.

"Wonderful little box of succulents. All healthy and just what I was looking for."


5/5

2021-06-23

Great service!

"Always receive great service and plants are in great condition when I get them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

3/5

2021-06-22

Poor packing but great little plants

"I ordered 3 lithops and thankfully they are hardy little suckers! The packaging was not great and half the soil and gotten dumped out during the transit. I always write, "please pack well as boxes are exchanging multiple hands nearing the bigger cities" on my orders just having lived in NYC and Atlanta, packages usually get a little manhandled.

Usually it's been a great experience, but this time two of the three lithops had so much soil loss that the plant was loosened from the pot! :( If it was a more fragile succulent like "Burrito's Tail" where just brushing up against the leaves would cause some leaf loss, the plant would be bald by the time it got to my house. The lithops themselves were lovely and I got two different colors so thank you for that!! Hoping that the next purchase won't be so rough on these lovely succulent babies!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-06-22

A whole box of happiness

"Incredibly impressed as always with the condition and vitality of the plants I recieved from MCG. Carefully packaged, properly dried before shipping (extra important because we all know how sempervivum HATE wet roots and stagnant boxes) and quickly processed. One cannot ask for more."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-06-22

Great Products!

"Received my succulents sooner then expected! Instructions are great for how to unpackaged them to getting them ready for their forever spot whether it’s indoors or outdoors! "


5/5

2021-06-21

Nice plants

"Arrived in good condition. Just need to repot."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-06-21

Beautiful plants, perfectly packed

"I'm new to succulents, so I have nothing to which I can compare this experience, but wow! The plants were even more beautiful than I expected, and I can't believe how well-packed they were. I felt like it was Christmas, unpacking my box of goodies. :) I can already see an addiction forming (thanks, Mountain Crest) so I'll be back for more. And soon! :)"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2021-06-21

Well packing

"Packing is good, plants are well protected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-06-20

Excellent communication and packaging

"This was my first time getting plants by mail, but all the succulents were packaged extremely well, and Mountain Crest communicated clear shipping timeline and status at every step."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-06-20

5 star

"Always great service, beautiful plants! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process