ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2018-05-08

Fabulous!

"M&S are one of my favourite sellers for deals and high-quality products. Their order-fulfillment software is timely and accurate and i am very pleased with fast delivery times and the reasonable delivery charges! Way to go M&S!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-05-08

Responsible and Caring about the customer!

"After a little confusion with my order they reached out quickly so that we could clear things up and get my order here as soon as possible really appreciate the service!"


5/5

2018-03-24

Awesome experience

"Original and discounted products I will buy regularly thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-03-24

best seller

"best price and best product range. recommended"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-03-24

Good Experience

"My first purchase with them was really a good experience, loved it. Thanks a lot M&S"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-03-24

Excellent

"Best website for your supplement needs. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2018-03-20

No response from Customer service

"3 months later and I still did not receive my order. Customer service refuses to respond after requesting a refund. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2018-03-10

Terrible.

"If you are buying and requiring shipping anywhere outside of the US do NOT do it. They advertise that they do international shipping but it is very clear from the struggle we are currently experiencing that they do not know what they are doing. I live in the UK and thought I would try this website I truly regret it, it has been a nightmare. The shipment tracking does not work and after 14 days I decided to reach out to them to inquire about the location. I was then informed that it was "on its way." Great, that was useful I thought. The few days later I find out that it is stuck at customs and that I required to pay an additional 30 pounds just to get cleared, and that is on top of the two pounds I already paid for "international shipping." This extra fee was no where outlined when purchased so it came as quiet an unpleasant shock. Frustrated with the inadequate customer service I received and the idea of paying 50 pounds just on shipping, I decided to cancel my order and that alone was the most frustrating part. Through countless disputes between M&S customer service, they finally decided to "make an exception." THEREFORE suggesting that they would not normally give full refunds for products not received, so an extra heads up! M&S customer service is also being extremely vague in their duties by saying that they cannot contact customs to get the product back, meanwhile customs themselves are directly telling me that they, M&S, have to request the package back. Once I relayed this information to M&S they just magically disappeared and didn't respond for a few days.. it seems like they are purposely trying to not get their package back so they wont have to honor my full refund. DO NOT PURCHASE FROM THIS COMPANY IF INTERNATIONAL! "


5/5

2018-02-25

BEST SUPPLEMENT STORE.

"Been a long time consumer of many online stores, although there are almost hundred of stores M&S is completely unique!

At first, you will notice the high tech easy, comfortable and attractive design of the web pages.

And while you browse more you will notice that you are missing all those new sh***y new bottles with skully bloody horror kind of label which should attract kids and not bodybuilders who profile is what care about the most.

What M&S offers are the most popular well-known brands.

With each order, you are eligible for free samples of your choice and many time you will receive more than what you actually chose!

Great-true-deals, BOGO, Clearance.

Point and reward.

Inter shipping might be a little high for some, however, I have not experienced such fast delivery as M&S offers, talking about placing the order end of Wen receiving by Sun all the way to Saudi Arabia!

Great team so friendly and helpful, Nigel, Blase, Mighty, the wonderful Barbell Brooke and more.

Finally, unless you try you will never know why I wrote that!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2018-02-04

Never received the product or refund

"After two months I never received the product to India. They keep giving lame excuses. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2017-12-13

Very Poor Customer Service

"Order #101656909 Still not received, GlennZilla customer care rep trying to ignore the situation."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2017-12-08

This is a fake company...i am surprised why bbm not take any action...please users do not give any order

"Very bad experience for this site"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

2/5

2017-12-04

Customer Service and order Refund

"After I ordered some supps it took way longer than the days expected for standard delivery. I waited 10 days in a hotel (the direction I put) and couldnt wait any longer. after 16 days of waiting the package finally delivered but I was no longer staying in that hotel. After directing myself to customer service and demanding my money back for the issue, customer service agents simply deny to give me further help with the issue and even disrespected me by making fun of the situation. Im really disgusted And **** off.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2017-11-16

35 orders - never had a problem

"Made more than 35 orders with M&S in the last 2 years. Never had big problems. All minor issues were resolved online and very quickly. Shipping to Freight Forwarder US addss - not directly abroad .(Except info about HTS codes - they do not like when I ask them to tell me the codes for the supplements for customs purposes.) "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2017-11-07

Dont order

"I ordered some supplements but I didn't receive them "