"I have no idea why this place doesn't have 5 stars across the board. Most likely because a customer got butthurt about something.

I dealt with Tim through email and it was some of the best customer service I have ever had. I spoke to him yesterday afternoon and the product is in my hands.

I'll buy from there again and encourage you to as well!

Now excuse me as i go melt some faces with my new gear."

"I recently decided to switch back to Elixir bass strings after trying a new brand and then realizing that I strongly preferred the Elixirs. When I tried to find them online, everywhere I looked was out of stock. Getting a little worried, I kept searching, and then saw them on a site called MusiciansBuy.com. As soon as I logged onto the site, a chat window opened up with a Sales Rep asking if I needed assistance. I asked him if the strings were really in stock. He said yes, and then explained why they are so hard to find (materials shortage at the manufacturer). I then got on the phone with the Sales Rep and he took my order over the phone. Aside from being very knowledgeable, he was also very personable and we had a good discussion about music. Back to the strings - they arrived well packaged, within a week! Based on this experience, I wouldn't hesitate to purchase from this vendor again."

"My experience was good with these guys. I'd say their service is as good as Thomann's."

"Very good people to deal with! They go that extra mile to make sure you are getting what you are asking for. If there are any issues they will make sure you are aware of them right away instead of just selling you the item's just to make a buck. I wish that all the retailer's where as honest as these people are!"

"I will never buy another thing from these scam artists. They sent me the wrong guitar for starters. Then they say they they don't have the one I bought. Then said they would send me a used one instead. Are you kidding me? Then salesman leaves me a voice mail saying he had sent me tracking information but guess what? I got nothing. It has been well over 2 weeks and I still have not received what I paid for. Musiciansbuy.com a.k.a George's Music is not a company you should do business with. "

"I can recommend musiciansbuy.com without reservation. I found no better pricing on the item I needed. Before,during, and after the transaction, their concern for customer satisfaction was clearly evident. I will buy here again. Very satisfied."

"I highly suggest giving these folks a try. I made 2 purchases in the last couple months and they were great at communicating, I got exactly what I ordered, and even got it sooner than expected. They put just as much effort into my small recent purchase as they did my earlier larger purchase. A mark of excellence is a vendor that pays attention to all of their customers and these folks do.

I will be shopping here again and highly recommend shopping here for your next instrument purchase."

"Very professional and fast customer service"

"quoted very quickly, very nice. what's more, the item i ordered was in stock!"

"They responded very, very, quickly to a small problem and shipped the item very fast! Not one problem here! Thanks!! Ed"

"These guys are the best. My first experience with MusiciansBuy.com was a bit of an ordeal, but Bob, Carl and Mark straightened everything out and made their store my new favorite online music shop. To try and be brief, I ordered an acoustic guitar at a great price, but when I received it I noticed a defect in the bridge so I notified Musicians Buy and within a day they sent me a return label and shipped a replacement guitar. Ninja quick customer service! However, when the replacement came it also had a problem with the bridge, so I e-mailed the guys again and we went through the process a second time. Ultimately, I did end up with a wonderful and flawless Larrivee L-03 (at the best price around), but what may have been the best part is that I felt like I was dealing with a local shop even though we were communicating with each other from across the country. They took care of ALL shipping costs and made me feel like their only customer. MusiciansBuy.com offers a great selection, great prices, and great customer service. Overall, this is a fantastic place to shop. I highly recommend."

"Talk about excellent service. Bob Chapman and his staff at Musician's Buy.com really went an extra mile to get me a hard to get musical instrument. I couldn't be more delighted with the gear I received and the whole shopping experience I had with Musician's Buy.com. Super Top Rated sales service. A++++ "

"I ordered a Seagull guitar at the lowest price I can find searching the Net. Musicians Buy had also included a case and shipping, all without extra charges.
Being completely satisfied with this transaction, I would not hesitate to recommend them to others.
P Lam, California"

"I was little bit concerned of buying my first digital piano(ap420) from musicanbuy.com since the rating is not good. there was a damage on the pkg. I should have return it w/o open the box. Staffs Carl or Mark replaced my piano promptly. we have very nice communication. Now, I enjoy my piano and it is in perfect condition. they are very kind and nice. you trust them first and they trust you too."

"I ordered a Seagull S6 Acoustic guitar about a month ago and received it quickly. In fact Fed Ex's estimated delivery date was wrong, i got it a day before the estimated delivery date.

I jumped on the deal because it came with a FREE hard shell case for the same price as other retailers, the other retailers didn't come with a free case.

When i 1st got the shipment there was a slight ding on the box (size of a thumb). It looked like it was damaged during shipping.. but i ignored it and opened the box found it safely wrapped in bubble wrap. They did a good job wrapping the case with the guitar inside and there was no way it could be damaged during shipping.. once i took off the 3 layers of bubble wrap i noticed another damage..this time its on the case, it looked like it had been scratched against the corner of a steel table.. again i ignored it but was praying the guitar is okay.. I started to unlatch the case and realized the last latch was missing and i found it broken inside the box! lucky for me the guitar was okay!

If u ask me, they probably don't care about the customers and only care about the money. I have a STRONG feeling the person packaging the guitar saw the scratch on the case as well as the broken latch on the guitar case. He/She figured it was okay and just threw the broken latch into the box and stuffed the guitar inside. There is no way the latch could have broken off during shipment and somehow wedge itself out of the 3layers of bubble wrap.

NO, I DO NOT RECOMMEND THIS RETAILER! If u what to risk it then do it.. i saw the other people's comments about this retailer and risked it.. IM HAPPY WITH THE GUITAR but UPSET about the case. I think they could have done a better job. I did not call the company to and tell them about the damage on the case because i'd rather not waste money to do a return shipping and go through all the hassle dealing with RMA people."