"Great price and fast service. Will shop again."

"Friendly, helpfull and honest. "

"Great experience! Thank you!"

" Easy to order and was delivered as stated. "

"Does Mwave stand by the quality of the products they offer?

I ordered a monitor from Mwave, and from the point the package was opened (and for a little while after), it had several stuck pixels in the top right of the screen. No big deal. This was my first experience with stuck/dead/lit pixels in about 12 lcd screens/monitors, though I guess it was bound to happen eventually. I'm not much of a complainer and did not report the problem.

Shortly thereafter, the monitor suddenly had a couple waves of dead pixels along the top right. To make matters worse, the monitor automatically adjusted the image on the screen to compensate, incorrectly-- by shrinking the viewable area rather than expanding it (effectively zooming in, rendering the taskbar and titlebars of maximized windows offscreen).

I am a single father of two working exhaustive hours as a software developer. When I finally got an opportunity to report the problem to mwave, I was given an automatic reply in response. This was on 12/19/2011.

Having received no further reply, I contacted mwave's live customer service after waiting until today, 1/3/2012 (regular business hours resumed), to be met with "Sorry, you're outside the warranty" (paraphrased). Thanks for telling me that on 12/19. Why don't you just have a form for customers to enter their order date (not date of product's first use, mind you) and if they're beyond the warranty period, reject customers from the outset?

A quick look at other customer reviews on Mwave's page in the wake of the promotion I got in on reveals I am not the only one with this exact problem.
How many other customers returned a monitor with this problem? How many other customers have experienced this problem and not necessarily reported it?
It seems too coincidental to find another customer is describing an incredibly unique symptom the same way I am experiencing it.

I am giving your customer service a rating of poor. This is due to the fact that I did not receive further response from you after my initial writing in. Were it not for this, I would have rated your service "fair", because you are good at determining what is "fair" as outlined in the fine print.

If you really want to impress your customers, as I have had happen in merchant experiences with Intel, Antec and Logitech, to name a few, when you have a known issue (as they did), don't be so caught up with your fine print..."

"My experance has been a good one. The order process was stright foward ans shipping time seems acceptiable. All in all I am happy with Mwave. I just have to get my order before I can comment on the products I purchased."

"Found the item I needed at the best price when compared to other online retailers. The order was processed and shipped quicker than expected. Great service, selection, and overall customer satisfaction will always bring me back to Mwave.com. Great job!"

"Very good product...just as described...will buy again."

"The order was supposed to be shipped by UPS two day air according to the invoice. I wrote to customer support requesting the status of my order a week later. I called UPS and they mentioned that the order was shipped by UPS ground and will take longer. Finally I got the ordered SSD on 30th Dec.2011. To date I did not hear from the customer support at Mwave!"

"Buying experience was great, fast shipping, items were as advertised. Will shop with again."

"Easy to use website with accurate information to help assist in making the correct purchase. We needed a new bulb for our 55" television and your site assisted us in making the correct purchase. The item was shipped immediately and came well packaged to prevent damage. Thank goodness, because when we received the box, due to holiday shipping, our box was slightly wet and crushed. The UPS delivery man opened it to make sure it was okay and it was packaged inside of another box that remained completely dry and undamaged. We used the easy return shipping label for the damaged bulb to be recycled. We also received a nice coupon toward another purchase. I will be using this company again in the future. :)"

"excellent. disappointed that you didn't accept discover card."

"Price was reasonable, product as described. Fast shipment. Great shopping experience overall."

"i appreciate you guyz lookn out but i didnt get anything
"

"Thank You for all your help Manny!"