"A returning customer, because there is no company like MyBinding.com. Professional products that simply give the "professional look" to professional tasks . . . without even trying. Great service, great products, and great quality. Shipping was a snap and well packaged. This returning customer, will return again and again! Best . . . je"
"Very good and easy to place the order "
"Ordered red covers for a customer with 3 day shipping and after 5 days had to call them to find out where the covers are just to be told they are on backorder without any time line of them being available. I was told they can make them but would take a minimum of 5 business days. Very unlikely to do business with this company."
"Hello
I ordered the wrong product in error and called the company to get the right product ordered. Wow, quite the restocking fee. Sadly, I won't be ordering from your company again due to this."
“We apologize for the inconvenience and wish we could have provided you with a better experience. We do maintain a standard restocking fee for any orders placed incorrectly and have already been shipped; it requires a significant amount of resources from our team to reconcile the errors. Thank you for your feedback and we will take it into consideration and the fees associated with restocking. ”
"When entering a coupon code, the site froze and it took me half a dozen tries to get my order placed. "
“Thank you for alerting us to this issue! Last thing we need is checkout issues during Black Friday/Cyber Week. Greatly appreciate you finding this and have updated the checkout process to try and prevent this issue again.”
"I had some questions about a product and the answer I got was very helpful "
"Smooth and simple ordering experience. Nice selection!"
"EASY TO UNDERSTAND AND ORDER NO COMPLICATIONS"
"Well I hope I get the blades soon. Lots of Christmas cards to make. I'm always procrastinating. "
"I've been a customer for at least 15 years and My Binding always has what I need in stock and with competitive prices."
“Thank you for being our customer for 15 years! Glad we've been able to be such a great partner after all these years.”
"My coupon code moved too fast and I missed it. You were able to identify the issue and resolve it. Great Job."
"I ordered binding covers and, after a 8 days, I checked on the website to see the order was "Processing" still. I emailed customer service and was informed the product was backordered and not expected in for about 3 more weeks. If you don't have product, don't accept orders, and if you do accept them, inform the customer immediately. I wasted a week waiting for something that I could have gotten from another vendor. I cancelled the order. "
“Thank you for letting know about our lack of back-order notification. You're absolutely right that we failed to communicate effectively on the status of your order and apologize for the damage it has caused you and your business. We hope that we can improve on our communication with back orders and provide a better service next time.”
"I had some very specific questions and they answered so quickly and answered my questions thoroughly. This site is awesome. "
"Great service, easy ordering, quality products, AAA+++"
"ez to find the products I needed."
"Difficult to apply coupon code"
A rep from MyBinding.com, MyBindingEmily, has responded:
“We apologize for the inconvenience. We had a bug in our system that prevented our agents from receiving notification for orders being placed with a backorder. While this does not excuse our inability to serve you, we thank you for alerting us to this issue in our system and allowing us to fix it.”