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Verified
5/5

2015-09-16

"This place is awesome. Join the mighty NCIX crew for tons of treasures!! The service is fast, professionnal and the customer service is just... wow. I highly recommand this site where you can compare we even the most common web store :D

Trust them and Party On!
My rigs so nervous yo get its 390s transplant.. hah

Im not always pointy ocer stuff, but when I do.. its for the rig or the princess haha
"

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Verified
5/5

2015-09-12

"I commend the Sales Rep, Gloria, at Richmond Capstan - Bell Authorized Dealer. She drove all her way from Richmond Store to Surrey branch on the same day I requested to deliver the product that I have been looking for. They gave the best promotion and services! Truly excellent! I will recommend this store to my friends and relatives."

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Verified
5/5

2015-09-08

"Everything I ordered shipped very quickly. I had an issue with a fried component and NCIX organized an RMA for it the same day thanks to Darrel."

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Verified
5/5

2015-09-03

"Your customer service rep, Nick, was prompt, pleasant, personable, and professional! Very impressed with the company.
Based on the problem I had with my item I was hesitant to order with your company again. However, because of the understanding and helpful service I received, I will most certainly be back, and will more than likely purchase with an extended warenty.
Thank you for your service.
"

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Verified
5/5

2015-09-02

"It took a little while longer than I would have liked to resolve my issue but I can't blame that on the customer service reps as my issue was a technical glitch. The customer care rep that assisted me is, Brad B, he was quick to respond to my online ticket and actually cared about resolving my problem as promptly as possible. Thanks for the help!
"

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Verified
5/5

2015-09-01

"Awsome store! They have all you need for your home computer for regular user to the big Gaming rig . As a young IT, I always recommend this store for their service and the products they sold. If you have any problem the tech support and customer service will be there for you and Reply you quickly like Allan did with my defective product, he resolve my query the same day i ask! Awsome store, awsome product , awsome staff, simply perfect!!"

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Verified
5/5

2015-08-29

"Overall I have been very satisfied with my experience with NCIX, but this review focuses specifically on their customer service. A few weeks ago I placed an order, and within a very small timeframe almost everything I ordered had arrived. The only problem was that one of the products I ordered went out of stock around the same time as my order, so I was looking at a potentially very long wait time. Rather than stick it out, I elected instead to purchase a different part and try to cancel the pending order. I sent a message to customer service expecting to wait the projected 1-2 business days to hear back. Much to my surprise, within 20 minutes I had received a reply, and not only that, the entire situation had been dealt with, leaving with nothing to do but sit back and admire the efficiency of what had happened. What's more, the customer service representative I dealt with, one Katie Schwartzman, was very friendly in addition to being supremely efficient. Overall, I have nothing negative to say about my experience."

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Verified
5/5

2015-08-28

"I ordered a new video card for an aging PC and the card was delivered (with free shipping) two days later.

I spent the evening attempting to get my PC to recognize this new video card, but had no luck. A quick message to NCIX support and I was quickly informed by Darrel that my motherboard BIOS is incompatible with the video card, and got an RMA#.

I then had multiple follow up messages with Darrel suggesting which video card I could purchase that would work with my system.

Thanks for the great service!
"

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Verified
5/5

2015-08-26

"I wasn't happy with the product I purchased, but NCIX customer service was amazing. I sent a support email on the weekend so it's obvious that they wouldn't reply right away, but once their business hours were in effect their technical support specialist, Darrel did an amazing job with support.

His responses were prompt and he always provided me with a good answer and additional information about the company policy on returns. Thanks Darrel and thank you NCIX. Even though I wasn't happy with the product I bought, your customer service made it a good experience.
"

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Verified
5/5

2015-08-26

"Nick from tech support was very helpful with a problem that i had. The response to my problem was very quick, as well as the solution."

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Verified
5/5

2015-08-26

"I ordered a case, monitor and video card. I had alot of trouble with the video card so I ended up requesting an RMA and the support was fantastic. They made the RMA process really easy and provided excellent help with ordering the new video card to replace the one I was having issues with. "

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Verified
5/5

2015-08-25

"Best customer service I have ever had "

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Verified
5/5

2015-08-25

"Fast delivery, excellent quality and superb service.

Jonathan Hart, at NCIX Customer Care, helped solve a shipping problem I had with Purolator.

This is the kind of service I appreciate.

JohnMc
"

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Verified
5/5

2015-08-25

"Brad (****@****) is a great worker, he helped me get what i want, He went above and beyond to see through that i will be getting my shipment before friday like i asked. I assured that my item will be restocked by the following week. Not only that, ive had several other costumer service that went successful as well. Ncix is a great company and has very ethical and well mannered representatives. "

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Verified
5/5

2015-08-25

"I had called in with questions regarding an open box gaming laptop, and Jonathan Hart had addressed every one of my concerns, and thoroughly ensured that I was getting everything that I wanted. He also had great rapport building over the phone while waiting as I completed the order online. Very happy with my experience."

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