"I have been having issues with my credit card being compromised and the transaction not going through. My bank was being especially unhelpful, first pretending they had removed the restriction, then explaining the purchase needed to go through in a batch of several 200$ transactions. Throughout the ordeal, Jon has been extremely helpful, patient, thorough and funny in my live chat session. Not once did I feel he was eager to close the chat or get rid of me. All the opposite, he stayed online the whole time (an hour!) and did everything he could to help me get that purchase through.

Unfortunately, the bank's ridiculous demands were unsurprisingly not an option for my NCIX purchase today. I was getting depressed over missing out on a 200$ rebate for a laptop since the bank needed 3-4 days to reissue my credit card. Jon was once again very helpful and proposed to hold the order for me for the next 10 days so I didn't have to miss out on anything.

Now, as a former veteran of customer support and call center QA manager, I have to give my professionnal apreciation of Jon's work; Jon was friendly and funny, without being too familiar. He instinctly knew what kind of person I was and brought his service to a level I could appreciate while remaining professionnal, something that is especially hard to do over chat. As I mentioned before, he displayed a level of concern and dedication entirely worth its 5 star rating, while multi tasking and helping out other customers. He has made his email adress available at my request and even proposed I drop him an email with a call back number should there be a long phone queue on the day I get my new card. That is what I call above and beyond customer service, and I hope this testimony will be used in his yearly review.

Thanks!

Francis"

"Very Good service, very fast answer clearly, very patient with my multiple question !! "

"I've been ordering from NCIX and it has always been a smooth process whether it's buying or requiring an exchange or refund. On my most recent order I had a question or customer service. I was helped by representative Jonathan Hart. Not only did Jon find a way to contact me when the chat system went down to ensure my inquiry was answered but he went above and beyond to make sure my item was shipped out as soon as possible. Extremely satisfied with how well I was treated as a valued customer."

"First time ordering from NCIX, I usually do Amazon or Ebay to be honest, but they're prices were great. The Ultrawide Monitor I had been researching was significantly better priced, lots of options through checkout, and allowed me to choose which courier for the shipping method which was nice.

I am glad I was able to support a Canadian company instead of importing. I had trouble with my tracking number on my package, when I inquired, they researched the issue and found out which sub-contractor was delivering on behalf of DHL. They even gave me a permalink to the new tracking and that helped me out.

Order arrived very quickly and in perfect condition. Overall, as long as the price isn't crazy on something, I'd totally order from them, and prefer them over Ebay. "

"Best online computer store period. Great prices fast shipping and excellent customer service need I say more !!"

"Nick was stellar in his handling of my defective item issue in ensuring that the customer is the highest priority. His fast response times for client communication, and his ability to provide a convenient and comprehensive solution to the customer situation is second to none."

"I'm quite please with the customer service. I had apprehension with ordering computer stuff on the web since I feel more secure when I can go back to the shop is somethings wrong. That was unfortunately the case with the screen I ordered but ncix has accepted to replace the screen without problem."

"Excellent service in store and online. Fast response times and great prices"

"I couldn't locate the OS install disc for a computer I purchased last year, and Nick has been fantastic in assisting me to get a replacement copy of the install media. Fast, friendly, helpful and professional communication. I couldn't ask for a better support experience. THANK YOU!"

"Bought the monitor from NCIX last week.
Everything is good except that there is a dead pixel on the screen.

I contacted Technical Support Allan and he is a perfect Technical Support, he told me what should I do and answered my questions super super super fast!

Finally an RMA for replacement has been approved for the monitor and I'll bring it to ottawa this week hope I can get the replacement ."

"I was worried about my first ever computer I've built today on ncix.com and Jon was very helpful and now I,m not worried anymore :)"

"Fantastic customer service. Responded in a timely manner and was very supportive and helpful. Fast expressRMA re-shipping and made up for any inconveniences."

"Katie Schwartzman quickly responded to a inquiry I have made on my previous purchase."

"Brad.B the online customer representative is very helpful to answer my questions regarding to the mail-in rebate problem and came with the solution to solve the problem quickly. I am very satisfied with his customer service."

"Talked to Jon, went out of his way to answer my question, very friendly great service. "