"Placed an order that had an offer for a free gift, when it was processed it said the gift was removed, Customer Care rep Brad B helped me out and said I he put it on the invoice so I would receive the code for the bonus download.

He also helped clarify things regarding the Mail in rebates.

Very helpful and quick response customer service!"

"Great and superior support we lack in other sites, customer service is very fast and reliable in NCIX fixed my issue in a matter of minutes with messages back and forth .

Great thanks to Jonathan Hart for his quick inputs and help .

5/5

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"Fantastic team, great prices, good service. One of my goto places."

"I second other reviewers - Brad B is the quickest customer service rep I've ever dealt with!
I placed an online order at NCIX over the weekend and decided to cancel it on Monday morning. Just 4 minutes after NCIX customer service phone lines got open for the day, my order was cancelled and an invoice with the refund amount was emailed to me! Fast, hassle-free service. Thank you Brad!
"

"NCIX.com provided excellent customer service when an item ordered ended up on back-order. Customer service switched up my order for the same model but different color as I requested without an issue. Email reply was fast and resolved. Impressed."

"I just spoke with Brad (****@****) on the phone regarding an order. His customer service was fantastic and even after the mic on my phone failed he continued the call with me just pressing buttons as acknowledgment. People like this make NCIX the great experience it is. "

"Brad B at NCIX is the quickest customer service rep I've ever seen.
Brad B is the best!"

"Had an issue with my Rebate and Bundle when my son purchased a MSI GS70 Laptop from NCIX. The problem had nothing to do with NCIX but with MSI and the US postal service. However I talked to NCIX (Brad B. he is the man!) and he was able to broker between me and MSI which allowed my son to receive his Rebate and Bundle in a very fast manner. Co-dos to NCIX to go that extra distance and help there customers. Will continue to purchase from NCIX ! "

"I purchased a CPU cooler from NCIX and then a couple days later the cooler went on sale; sent customer support an email in the morning and got a refund for difference by the afternoon!

Amazing support and always super helpful, that's why I purchase all my electronics from them!"

"Very Polite quick service --I wish everything could work that smooth--these days

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"I ordered a new pc build and upon putting together my build, I accidentally bend the pins on my mobo. I was very skeptical that NCIX or AsRock could/would do anything for me but I thought I'd ask anyways. I called tech support and spoke with Nick who was super helpful and explained the whole process of what would take place. AsRock examined and determined the board could not be repaired and they offered to replace it with a new one at no cost to me! I was so surprised and elated. I was just waiting for Nick to tell me that I'd have to pay $120 replacement fee for a new one but he told me AsRock is replacing it at no cost. This is why I chose AsRock products and why I love shopping at NCIX :) Thanks so much to Nick and his vendor manager at NCIX . A+ customer service!!"

"I have recently bought a few items from your online store. One of them hasn't been available for over a month. I wrote customer service and Brad B was a great help with correcting my issue. The keyboard that had been back ordered was changed to a new one that was available and is now on its way. Fast friendly service as always!!!

Thanks again
Joe Lagos"

"Jon was really helpful and managed to get my issue sorted out in a fast delay, even though I was last minute with my order. Really professional and aware of the needs of their clientele. I would DEFINITELY ask for assistance again."

"Excellent customer service. My problem was quickly resolved and I will be a return customer! "

"I had wanted to change my order up a bit, and the customer service agent Jonathan Hart was very helpful in doing so. The process was easy and he was very friendly throughout the process. Jonathan kept me up to date on when the parts were going to be back in stock, and when I should expect them to be shipped. Great experience overall. "