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Verified
5/5

2006-01-11

"I ordered a book from this web site on a Friday evening. About an hour later, I received a phone call from someone at the book store. They randomly selected my purchase for such a quality control phone call. The nerdbooks.com representative assured me that my book was in a box and ready to be shipped out by DHL. He even gave me a DHL tracking number right then! The book arrived as soon as I expected it to. I would definitely buy from this book store again."

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Verified
5/5

2005-12-22

"Terrific service! The book arrived less than 47 HOURS after I placed the order (cheapest shipping method) -- a day EARLIER than promised during Christmas rush! It was packed well, without excessive packaging. The site is easy to use, and e-mail notifications had links to check delivery status, etc. Price was close to the lowest."

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Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-12-19

"Great Experience! Order shipped same day of purchase and arrived promptly. Best Prices I could find on the net!"

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Verified
5/5

2005-12-07

"Very Professional Service, Prompt, and with a great price. Definitely look forward to future purchases from this reseller. I ordered the book with a comment about the delivery process. Dave promptly called my house, and left a message explaining how some aspects of the delivery service were out of their control. Regardless, the book was deliverd earlier than it's expected delivery date. GREAT JOB!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Verified
5/5

2005-11-30

"Best price on the net! Fast shipping! AND the book was in excellent new condition. I'm a little OCD about anything I buy, and their packaging even caters to me. They even bubble wrapped the book! Only $5 for shipping and $20 below the retail book price. Thanks for the great service Nerdbooks. I'll be buying from you guys again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
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Resolving problems
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Making decisions on their own
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Verified
5/5

2005-11-24

"This is by far the best source for tech books that I have dealt with. I ordered a book from them at about 6:13 PM, and there was a problem with the order (their address verification didn't recognize my address, something that they cleared up quickly). The amazing part of it is that they had written me an email AND called my house TWO MINUTES after I placed my order telling me that there was a small glitch, and that they would get the book shipped THAT SAME NIGHT. I am thorougly impressed with this company and would highly recommend them to anyone looking to purchase tech related textbooks. Nerdbooks rocks!"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
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Verified
5/5

2005-11-20

"I was very impressed with this purchase. I selected the 5 business day shipping option, got my books in 3 days.
Packaging was excellent, books were very cheap and in perfect condition.
Was able to track my books all the way via DHL.
Would use Nerdbooks again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Being easy to reach
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Verified
5/5

2005-08-30

"What a great store! I first looked at Amazon for the Cinema 4D 9/9.1 Handbook, but found Nerdbooks had the lowest price on Froogle. After a little research, I saw that they were praised on the web. On the order page, the inventory showed 3 books in stock. I placed my order, and in the "comments" box requested that they contact me if the item is on backorder. I didn't really expect them to contact me, but it was worth a try. About 5 MINUTES LATER, I received a call from the owner assuring me that not only was my book not on backorder and was being packed up for me, but that the website was already updated with the new amount of 2 books. He then explained that they don't currently backorder items (they either have it, or they don't), and we had a nice chat about online ordering. In any case, the book arrived right on time (DHL shipping, trackable from their website), exactly as ordered. Anyway, I'd definitely shop there again. And if I lived in Texas, I'd probably go in person."

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Verified
5/5

2005-01-17

"Ordered initially through Amazon marketplace, but realized I shipped to the wrong address. Called the company about an hour after placing my order. They went through and found my package before it was shipped out (it had already been boxed). My order was cancelled and I reordered using their website (instead of Amazon). Arrived promptly, very satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered

Verified
5/5

2004-05-08

"I found the site through Amazon marketplace, but decided to buy the book directly from Nerdbooks rather than through Amazon. I Recieved an e-mail from the owner about half an hour after I placed my order, expressing concern over my abnormal address. This itself was remarkable, especially since it was after normal business hours. I then found out that they had shipped the order after doing research on the internet to find out that the address was in fact correct. This level of service is above and beyond anything I've encountered in years of online purchases. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-10-30

"Ordered one book - O'Reilly ActionScript for Flash MX. Order confirmation email arrived very fast. Twelve (12) minutes later another email arrived saying my order had been packaged and was ready to be shipped later that day. 12 minutes!! $5.00 got the package to my doorstep exactly one week later.

"Enjoy the extra book" was handwritten on the box. They included (at no charge) the companion Pocket Reference book!

Highly recommend this seller!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
N/A
Web site being easy to use

5/5

2003-05-10

"Exellent Service, good prices. If you have any questions - talk to Dave Henley. He was extremly helpful!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

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