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preloader
2005-12-22
5/5
"Terrific service! The book arrived less than 47 HOURS after I placed the order (cheapest shipping method) -- a day EARLIER than promised during Christmas rush! It was packed well, without excessive packaging. The site is easy to use, and e-mail notifications had links to check delivery status, etc. Price was close to the lowest."

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Overall quality of the company
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Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
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Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall web site
Web site being easy to use
Web site reliability
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