"RIP OFF... DON'T PURCHASE ANYTHING FROM THEM..IF YOUR ITEM IS DEFECTIVE THE WILL PULL OUT ALL THE EXCUSES NOT TO REPLACE THEM."
"FAKE FRAUDULENT PRODUCTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would like to make people aware that Newfrog are selling fake products. I have ordered a product which are wraped in the original manufacturer box, but the product inside is fake. And then Newfrog got the cheek to denies that they are selling fakes. I have contacted the original manufacturer that confirms that my product is fake and I have proof.
Please do not support Newfrog as they do not respect, honor and value the seller as by selling fake goods."
"I purchased an item from this company. Never shipped, when I emailed them they stated that the item was no longer available and offered a refund.
After two weeks with no refund I emailed again with no response."
"The worst service I’ve ever experienced for online order service.
Ordered a Package 1st November still waiting for the delivery. Customer service seems to be non existent or just not quialified to work at a customer service representative.
Hello Armand,
I am so sorry fro you waited a long time.
It was delayed a little by the custom liquidation.
Could you please wait 5-7 working days more?
If still not delivered please feel free to contact us for the solution.
Really sorry for any inconveneince caused.
Thank you for your understanding and patience.
Looking forward to your hearing from you soon.
Best regards,
Russel
Good afternoon, I would like to follow up on the below order for my client. Till date, the order has not yet been received. I have attached a screenshot of the tracking details. Please assist urgently.
Dear Arne,
Thank you for purchasing on NewFrog.com.
We are glad to inform you that the order NF2018103104084638357 had been sent out to you. The shipping information is as follows:
Order No:NF2018103104084638357
Order Date:Oct-31,2018 19:08:46
Shipping Date:Nov-01,2018 21:07:26
Shipping Method: Standard Delivery
Tracking No: RU306779358NL
ETA:7-20 working days
Good morning,
I have still not received the delivery of the mentioned item and online tracking is not updated, can't see anything online for the package current status.
Please rectify this as soon as possible.
Dear customer
This is customer service from newfrog
Thank you for purchasing on Newfrog.
Please rest assured, your order NF2018103104084638357 was dispatched on date Nov 1.
Here is dispatchment information:
Package number: RU306779358NL
Delivery period: 15-35 working days
Please track it with your track number in this url https://t.17track.net
Hope you can receive it soon.
If there is anything we can do for you, please do not hesitate to contact us
Best regards
Ryan
Good morning,
Thank you for your reply,
Unfortunately, this is not acceptable.
We are glad to inform you that the order NF2018103104084638357 had been sent out to you. The shipping information is as follows:
Order No:NF2018103104084638357
Order Date:Oct-31,2018 19:08:46
Shipping Date:Nov-01,2018 21:07:26
Shipping Method: Standard Delivery
Tracking No: RU306779358NL
ETA:7-20 working days or Delivery period: 15-35 working days
What is the actual delivery time them ??? 7-20 or 15-35 ???
Hello dear sender,
I am so sory for the inconvenience caused.
Let us get it straight, the delivery time counts from the date we shipped it(35 working days).
It is working days not natural days.
And sometimes there is a little delay for corss-border delivery.
We are so sorry for you waited a long time.
Could you please wait a couple days more?
Hope you can receive it soon.
Thank you for your understanding and patience.
Looking forward to your ealier reply.
Best regards,
Russel
I highly suggest you make the necessary changes to your order sites where it clearly states:7-20 working days not to disappoint your clients. When an order is placed for an item as a gift for a birthday there is an expectation of the items being delivered before the date.
Also very surprised to see how quickly a story can change.
Dear customer ,
Did you have check the local post ?
Its already arrived the destination
Best regards,
Good afternoon,
Where has the package been delivered?
What Date?
Who signed for the package?
Who is the shipping company that delivered the package locally in South Africa?
Who should I contact in regards to the package locally in South Africa?
There is no delivery been made to the allocated address till date.
I have not received my item !!
Sending me a tracking link to the parcel does not mean anything to me !!!
The consignment has arrived in the country of destination "this clearly says it arrived in the country, but where does it say the items have been delivered !!! ???
Again I still did not receive my package I need to know who to contact "IN SOUTH AFRICA" to find out where my package is!!!
Again who is the courier company ???
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"Received wrong product, ordered 230Volt item, got 110Volt item. Sent many emails, no response until I claimed and escalated in PayPal. Was asked to send picture. PayPal has no option to do so (and NewFrog knows that). No refund from PayPal, stuck with unuseable 110Volt item. STAY AWAY !!!"
""RECEIVED DAMAGED PRODUCT" I WOULD NEVER RECOMMEND New Frog . THE MIRROR DASH CAMERA I RECEIVED WAS SMASHED. I SENT THEM OVER 8 PICTURES THE DAY I RECEIVED IT AND ALL THEY OFFERED WAS ($5 AND TOLD TO FIND ANOTHER BOX) (((I EMAILED THEM OVER 20 TIMES)))) I FINALLY HAD TO FILE A CLAIM AGAINST THEM, "WHICH I NOW WON" BUT I WILL HAVE TO PAY RETURN FOR A BROKEN, DAMAGED ITEM ........NEVER AGAIN!!! STAY FAR AWAY FROM "HORRIBLE" NEW FROG VERY BAD CUSTOMER SERVICE
"
"I bought a product which was discontinued by the manufacturer before they removed from their site and was not in their stock.
I've exchanged messages with their customer service for two months. After this period I requested the cancellation of my order and full refund to my PayPal account, which was promptly arranged.
So although I recognize that they could have prevented the inconvenience, their response was always fast and very courteous. Thus, I would buy there again."
"Best Store with high trust and shopping expirience, much appreciate."
"Ordine arrivato nei tempi previsti. Prezzo giusto e merce buona."
"I ordered some funny t-shirts from here for cheap. Print quality is good, arrived on time. Will shop again."
"Tutto come nel sito.
1 ordine diviso in 3 spedizioni con 3 tracking.
Nessun problema. "
"I would give them ZERO stars if possible. I ordered two chargers. WELL after the time they should have gotten to me, they didn't arrive. I asked them to check with the shipper. Instead they kept asking ME to look around outside and even go to my post office to check. I did what they asked. After a couple of back and forth emails where they would ask me to do those things AGAIN, I finally was fed up and asked for my money back. I had already bought a different charger another way. They asked me to wait until November so they could file a claim with the shipper. Again I complied. November gets here and they tell me it's not their fault that I didn't get my product but they're willing to do me the courtesy of giving me 80% back or a resend of the merchandise. TOTALLY UNACCEPTABLE ESPECIALLY after all the hoops I jumped through."
"I Ordered well in time for it to arrive before my Halloween dinner according to their site they had the projector in stock and would ship withing 2 days. Also they would use "direct Line Delivery that would take 7-20 days"
Their tracking shows they shipped after 2 weeks not days and used a slower shipping alternative..
Needless to say it didn´t arrive on time."
"ast shipping within the announced dates. I recommend"
"realy not bade, ypou could do better, cheap price, good quality"