"As many others have listed before, another victim of the typical bait-and-switch ploy. I ordered a Sony wide-angle accessory lens. Despite being able to ship in 1-2 business days on the website, the product was suddenly 'backordered 8-12 weeks'. They were more than happy to offer a Bowers lens that they wanted $200 for. No thank you.
To their credit, they were very prompt to provide a full refund of my payment."
"I ordered 2 replacement batteries for a Nikon D70 and they arrived quickly and worked fine. No complaints. Thanks."
"The Sony Duo 8gb memory sticks I ordered have worked out great. I use them for my PSP and camera. I used one of the cards on a trip to Washington DC and had approximately 3200 pictures available. I obviously did not use all the picture space. Great product."
"I ordered a sony battery charger BC-TRP through NWV Direct for $29.00. I receive an email to contact them then they called saying this one is in back order for 8 weeks but they have another brand that is better for travel for a special price of $69.99 plus $9.90 shipping. I felt a switch and bait but I needed it for my trip. When this charger arrives it was a Targus battery charger which was only for $19.90 here at the store. Before I leave for my trip I buy the original Sony charger, I first wanted, here then mailed their charger back unopened. So far I have only received $18.50 not $29.00 minus shipping from my Paypal charge of $38.90 and nothing on my MC that was charged $40.99. I have read from others that they did the same bait and switch with them.
Well I looked again on my MC and it finally shows they reimbursed the $40.99 so I do thank them for that.
"
"Order was processed and delivered as promised. Everything came on time and product was exactly what I ordered. I would definitely use NWV Direct again and also would recommend them to others.
"
"What they do is fraud, basicaly they do not carry the products you order and they promis you better products at a better price for your inconvenience the reality is those products are much cheaper and the quality lower then the one you order. My advice is to contact those agencies , is what I do right now:
https://www.ftccomplaintassistant.gov/
http://www.newyork.bbb.org/
http://www.oag.state.ny.us/bureaus/consumer_frauds/about.html
The more of us will complaine about their way to do bussines the faster wiil make them be sorry and quite.This is what hapend to me: On may 6th 2009 I ordered from www.newworldvideodirect.com sony photo lenses and lens filter kit and I received Bower brands products instead . They contacted me by phone on May 7th 2009 and I talked to STEVEN , he told me that one Sony product was backordered for 8-12 weeks and they offered me a "superior product " , much better from the one I ordered .They claim I accepted to change my order entirely , so they send me all 2 products bower brand for lenses and a no name brand for the filter as an upgrade for my inconvenience .I never agreed to change anything but one set of lenses and now they claim they have a transcript of first discussion , and they never told me that our conversation will be recorded . They claimed they will send me better products than the ones ordered , when in fact , after a short research on internet i found the filter they send me for $ 50 in reality costs $ 10 , and the lenses a similar situation .That company practicies a baite and switch policy and I am not the only customer who was tricked by them . I tried by phone to convince them to let me send the products back - I never evan opened the boxes to look at them- but I was told they don't take them back - it looks like they don't take nothing back- and I was refused the right to talk to a manager . They did offered me $ 50 for all my trouble but I still cannot send the products back . All I want is to send everything back and get my money . They completely lied to me by claiming they will send me better products when in fact they are definetly inferior and a lot cheaper than the one ordered . These are the sony products I ordered
high grade wide angle conversion VCL-HG0737C $109
polarizing filter kit VF-37CPKS 37 mm $ 50
37 mm high grade 1.7 telephoto lens VCL-HG1737C $109
these are the products i received
bower ultra compact 37 mm high resolution 2.5x tele I paid $109-REAL PRICE $40
bower 37mm high grade ultra compact wide angle lens 0.45x I paid $109- REAL PRICE $50
crystal optics high quality 3 pc lens filter kit 37 mm I paid $ 50 - REAL PRICE $10
you can do your own research to compare the prices and quality from the products initially ordered and the ones received . also . absolutely everything they send me came without warranty , evan if on the paper it was said 10 years warranty .DO NOT DO BUSSINES WITH THIS BAIT AND SWICH COMPANY , YOU WILL REGRET IF YOU WILL DO IT , THEY DO NOT EXCENGE OR TAKE BACK ANYTHING YOU ORDER FROM THEM EVEN IF YOU DID NOT USE THEM , THEY DO NOT TAKE ANY RESPONSABILITIES FOR THEIR MERCHANDISE"
"This was my first experience with NWVDirect and the items were just want I was looking for and the package was delivered in a timely manner. I look forward to spending more money with them.
Bob Castaldi"
"NWV had my products on hand but a power supply was not in stock. Maurice called to inform me that another type was avaialble to charge the battery I ordered. It was 20.00 more but provided better service, quicker charge, and came with a car adapter. It was also smaller. The agent told me all this over the phone. He was not pushy and allowed me to make my selection and ordered the better charge. He was knowledgable, honest, and specifically puched my order to arrive way ahead of time. It fact, I did not think I was going to get in until the end of the week. Even with the order being delayed and then corrected with the upgraded charger, I received it on the 5th...that is just one day after Maurice completed and corrected the order. Excellant service, knowledge, and very satisfying to me as a customer. Thanks NWV and thanks Maurice most of all. He was exceptional. All products I ordered two batteries and the charger workd great. Thanks again for your exceptional service. Unfortunately the charger was defective and would not charge my high capity battery. I called back to explain my situation. One agent was extremely disrespectful and hung up after saying I was arguing the manufacturers perspective. He never suggested to replace the charge that it may be defective. I laer got a call from the manager of that store. He was very cooperative and heard my opinion out. He said I would receive a replacment charge and get credit for so mucxh of a problem with getting this satisfied. I received the replacement and tested the charger. It is now operational and charging the hc battery fine. I did not have to send the oterh defective charger back. It was not working anyhow, so it was discarded. I am now using the new one which seems to be working good."
"I ordered the wrong adapter tube, DMW-LA2, for my Panasonic Lumix camera. I should have ordered a DMW-LA3, so I requested an RMA for an exchange on April 10th (Friday). I was expecting the process to be drawn out and painful. Imagine my surprise when I received an e-mail from their representative on Easter Sunday! She informed me that the adapter I needed was nationally back ordered, but there was a substitute adapter available at the same cost. When I said that was acceptable, she quickly e-mailed me with an RMA number. When I enquired on the status the following Friday, I received an immediate response that returns were processed on Tuesdays. The new adapter was shipped on Wed and I received it on Saturday. I am very pleased with NWV Direct's customer service! I would definitely buy from them again. "
"DO NOT DEAL WITH THIS COMPANY. Unreliable. I ordered the Sony HVL-F1000 on April 24th. the price was $69.00. Next day they return the money by stating "item is backordered, our apologies". But if you visit their site. they are still selling it. and still have following line on the item page "Stock: Usually Ships In 1-2 Business Days". DO NOT WASTE YOU TIME BUYING ON THIS SITE. "
"Call to order a panasonic,telephoto converter lens,far new dmcfz-28 digital camera.I was told by the sales person,that they were having a lot of the panasonic converter lens, being return far poor quilty.But they have olympus high grade 1.7 teleconverter,better quilty ,far 269.00 dollars,but the price had been drope to,199.99 dollars.Item #001t17, i agreed.But whati got was item#nwv-98722002 olympus 1.7teleconverter lens,price 84.00 dollars.bait& switch. Never do buss. with this company!!!!"
"I would buy from this seller again. Got a telephoto lens for my digital cam, but the converter didn't stay on the body that well. When I contacted them, they sent a different convereter that worked really well. Great customer service and very responsive to email inquiries."
"Happy with order. Just what I wanted. Price was very good. Prompt service. Recieved order in record time. I'm happy. Recomended NWV to a friend."
"I purchased an extra battery pack for my camera and was surprised at how much I saved at NMV! Shipping was very fast and well packed. I am glad I found this company and have them bookmarked to fill my needs in the future."
"Product received as advertized. Response time very good. Received product as promised. Very pleased with order. "