"I was scared after reading scathing reviews, but I ordered an "oe" Nissan part on July 3, and it was delivered on the 5th. It was a genuine part in a Nissan box. I didn't get a confirmation email, so I asked for an update on tracking on the morning of the 5th, and they gave me a tracking # within 2 hours. Very happy with the price and speed of delivery in my case. "
"I wish I had read these reviews before I ordered. Do no expect your part the "Next Day". I did and regret it."
"This company is obviously engaged in deceptive and fraudulent practices. Most people never check online about a company before placing an order. In the case of Next Day Auto Parts their practices are well documented through consistent bad reviews and claims of misleading and fraudulent practices. Don't just leave a review, file a complaint with the Florida Attorney General's office. It's up to us to stop businesses from doing this and the only way that is going to happen is governing authority looking into it. "
"Paid using PayPal on Friday for part and shipping. The part was supposed to be here on Monday and showed still processing. In speaking to Customer Service they said the part Needs some Vin number verification crap.. Such a dumb business practice i have never seen.. They never sent an email explaining i needed to verify, supposedly they gave my phone a call.. But my phone recently after making the order broke and i dropped it off at the repair shop.. So these genius's cant tell that the phone is obviously not answering yet, they don't send an email or any other sort of way to let the customer know they haven't sent the part yet until verification.. I just want to say that if you have a fine print saying you charge 25% on return backs for restocking or whatever then let the customer freaking understand that and lets move on. So ridiculous to have ordered a part Friday and expect it Monday to come and find out these damn idiots haven't even sent it yet.. Or even really try to get in contact with me for the stupid vin. Also if my mechanic chose out the damn part in the first place.. I am pretttty sure he knows what the hell hes doing, makes zero sense for these idiots to check off.. Like who asked them to help verify the damn part in the first place, I never said i needed help on making sure the damn part is the correct one for my car.. Sadest part is these people are Located in Niceville, Florida And i live in Miami, Florida.. So please take my stress as an example, If they have complications delivering one simple damn part to someone 70 miles out from the location of the store.. I can only imagine a couple states over.. Please take my advise and don't even bother with them. This past weekend was such a damn waste of time, My car has been sitting at the mechanics house now since Friday and its Tuesday. Now i have to call my mechanic to just go buy the part locally for an extra 50 dollars.. Such a damn waste of time over these idiots that have no freaking clue how to run a business. Would've gave 0/5 stars but its sadly not possible. Not to mention the online rep hired to help people is really rude and just absolutely zero help. "
"Ordered a part and it kept telling me it was possessing and I even spoke with someone on chat who kept only telling me that they was waiting for the warehouse to tell them if it was shipped out and that the warehouse was still changing there database !! Still have not received product and no money back yet "
"I ordered a heater core for overnight delivery. It took over 10 days to arrive. I asked for a refund on overnight shipping but they never replied. To top it off, they sent me the wrong heater core. I would NEVER do business with these people."
"One of the worst companies I have dealt with. I WOULD NOT ORDER ANYTHING FROM THIS PLACE EVER AGAIN!"
"
I do not like to complain but this has been a completely miserable buying experience. I placed an order, then was told it had not been placed, and to order again. I did and was charged twice. All items were listed as being in stock and ready to ship, now (4 business days later) they tell me that they are not in stock and there is no ETA. I made this order because I was told by all info on the site that I would have it in 1-2 days. It has now been 4 business days and I am only now finding out that items are not in stock even though I was charged (TWICE) the day I ordered. This experience has been the complete opposite of everything that is advertised and the only time there has been any communication has been when I initiated it. Not only did they charge me TWICE for parts that they did not have in stock but now I have no idea when I will be refunded....DO NOT BUY FROM THIS PLACE. EVER!!!!!!"
"I ordered a part for a 1999 Jaguar XJ8 with an estimated delivery of the next day. Guess what? It arrived by noon the next day, about 24 hours after I placed the order! That's impressive. It was the right part. The repair has been done. The only reason I'm not giving 5 stars is because of a bit of a glitch when creating an account. The process wound up processing my order as two orders. Furthermore, at first I e-mailed to cancel one of the orders (I only needed one part, not two of them) because even though the invoice said there was "telephone" customer service it didn't give a phone number. I had to do some digging to figure out who to call. I must say once I did get the right place, the guy who answered, Mario, was very helpful and promptly took care of the discrepancy. Thanks Mario and Next Day Auto. If I need another part, I'll be in touch."
"This place is a Scam..I ordered a Air Intake Hose for my Honda from this site because they advertised a "New Genuine Honda Part" at $10 above any other place I found. I recieved the part to find a post-apocolyptic part that looked like someone molded it in their garage by melting down old shoes then trimming down the mold with a sawzall. Two weeks have past and nothing has been accomplished except wasting my time arguing with "Customer" service(over email with an outsourced representive from another company). I'm sure once the email and pictures i am putting together for Honda reaches the right person no one will have to worry about this. Until then they are #1 on Google searches. Good job Google."
"Horrible place. I expected my part the next day, it hadn't even been processed. I finally connect with their online chat, explain I want my order canceled, and Joe delays for some time, and then says he has a tracking number, and it has already been sent to me. He states that by them generating a shipping label, it means it has already left the building. A minute later I get the text with the tracking number. Next step is to call my bank and have the charge canceled. My fault for not reading the reviews on this ripoff joint before placing an order."
"DO NOT BUY FROM NEXT DAY AUTO!!!!!!!!! I BOUGHT A PART FOR MY CAR DID NOT COME ON TIME,I CALLED THE TO VERIFY THE PART I'M ORDERING IS THE PART SHOWN IN THE PICTURE I WAS TOLD IT WAS. I GOT THE PART 3 DAYS LATER AND IT WAS THE WRONG PART, SO I RETURNED IT AND IT'S BEEN 3 WEEKS I CALLED THE SAID IT WAS REFUNDED TO MY BANK I CALLED MY BANK AND THERE IS NO REFUNDED FROM THEM, I PAID $125 AND MY REFUNDING IS GOING TO BE $105 THIS IS THE ABSOLUTE WORST PLACE TO BUY FROM DON'T MAKE THE SAME MISTAKE I DID!!!!!!!"
"Ordered a p/s pressure hose that was supposed to include the return hose. Had the car torn apart waiting for the hoses to arrive. When they did, only the pressure hose was in the box. Had to go out and purchase the return hose. I contacted them to see if they would discount any future orders to make up for their mistake. They refused and said Have a Nice Day! Never again...."
"THEY LIE ABOUT SHIPPING. "Next day auto"? More like next week auto!! We had ordered parts for our mechanic and got a rental based on their shipping time. We chose overnight shipping on Tuesday and the parts didn't leave until Thursday. UPS is not getting them here until Monday now... Worst. Ever."
"DO NOT USE THIS PLACE!!!! I placed an order for headlights. They had the wrong part number connected to the make and model of headlights I was ordering. I received them and immediately tried to contact them. You cannot talk to a real person. You can only communicate through "Chat" and/or open an email "ticket". I did both and they insisted that it was my fault. Even the sticker on the headlights received indicated that they were for a different make and model. They said that was because the part was for multiple makes and models which may be true but not in this case. They would only refund me $46 of the $104 that I had paid and convinced my credit card company as well that I was at fault and the refund that the credit card company had originally granted to me was taken away. BEWARE!!! The trouble is not worth the savings!!!!"