"I purchased the 1/10th rally monster for my son's as a birth day present. This is a great beginner vehicle for my son. The break in was easy and simple. The rally truck was just like it was advertised out of the box and ready to run. The only recommendation is that you write down you stock setting when tuning your vehicle. We had a little trouble adjusting the idle setting but with help form online support at nitro rcx it was resolved. I did find that most hobby stores did not cary a selection of replacement parts for our truck and that they had to be ordered through the web site. This was frustrating because you had to wait to order and some parts were sold out so ordering took longer. There are some parts that can fit the rally monster from other brands so some parts can be obtained form other hobby stores. I did find some reluctance form hobby stores regarding our nitro x RC rally monster. They kind of looked down on this RC car because it was not a top shelf model. I still am really pleased with the 1/10th rally monster, it has great handling and is extremely fast. My son and I look forward to racing soon and finishing in first place just to show those hobby snobs that a great priced well built rc car can run with the big boys..
Freddie Ballesteros"
"The ordering process was quick and easy. My order was delivered promtly and on time."
"great product, easy to get parts for, quick shipment. good overall experience."
"Happy So far, don't like the idea that you cant return anything. Makes me very cautious about what I order now. CHANGE THE STUPID ICE CREAM TRUCK MUSIC you here on hold! its awful!!!!"
"great web site, great selection, great prices,however 100% satisfaction guarenteed is one one thing that shonsnsnuld be removed from the site. my rtr purchase came with no general instructiions which resulted in esc failure.the tech dude did not help me at all,in fact iwas lied to,purchasing a new esc turned up with no positive resulted in the same inoperable result/ i guess that the old saying is true "you get what you pay for".be smart and go down to your local hobby shop where you can talk to an enthusiast who will go out of their way to satisfy your every need. thanks for the oppurnity to get my message to others. buyers beware."
"Great Seller!! Arrived very fast via USPS Priority Mail as I had requested. I just wished they had answered my email about the question of shipping. The email was responded to but said to call them. When I tried calling, I was on hold for over 8 minutes with no reponse. I decided to go ahead and order and take my chances that it would be sent by USPS Priority Mail. Other than that it was a pleasant shopping experience and I am looking at ordering again in the future. I have not had a chance to check out the Cars or the Radios but will probably be doing it today or tomorrow as time permits. Ordering was easy and very clear with fast shipping response and always kept me via email as to what was happening. Thanks NitroRCX for a great shopping experience.
Terence Machado"
"order was delivered as stated, within 4 business days. was happy with packaging and products. Products were represented as advertised, no surpizes. would shop from nitro rcx again, without a doubt"
"Fast delivery-only9 days delivered to Canada.Not only packaging is nice n tight,TONY & ANDY responds
to your questions & requests,quickly,now...not only postage is honest and cheapest comparing to all online retailers,,even beat wholesalers.With 10% off coupons and REALLY THE CHEAPEST PRICE ONLINE...you always be smiling when you ordered from TONY & Andy.
OOHH..... FOR A CHEAP 49 DOLLARS 27CX ENGINE,THEY EVEN INSTALLED A NEW GLOW PLUG !!thanks nITRO rcx
Vitus nai cheung Wong,
RTVs Digital Medias,Vancouver,CANADA"
"Nitrorcx. com is a good up to date website that has lower prices than anywhere close to me."
"I bought 3 of the Nitro 1/10 Monster Trucks, they all have the wrong wheels, I complaint to the customer support, they just ask me to call the customer service but always busy, I tried few days but couldn't get a hold with them, this service is terrible and unacceptable, I don't have any problem from other website, they will fix it right the way, now I am feeling nobody offer any help.
The speed is ok and acceptable but very hard to keep in slow idle when fully stop, front bumper is fragile, the pulling start string is not durable and will break easily, I order the electric start kit and hope will be easiler.
For $169.90 I wouldn't complain as the cheap price but still have to keep up the customer service.
I have order one more and will see the wheels is right or not. If not fix this problem, I and all my friends wouldn't order anything from this company anymore."
"i like the car the shpping was fast and when i buy another one it will be from nitrorcx "
"it is good and the prices are very nice.
But i have been wating for my item for more than a week and i didnt recive it yet"
"This was one of the best experiences that I have had ordering a product offline. NitroRCX.com not only described the product well, but the timely shipping was great! We bought 3 of the 1/10 scale SunFire Buggy's for a cost lower than at the local retail shops. My boys and I had no trouble getting them out, charging them, and following the very simple directions. The RTR format really cuts down on the wait time! I have already told many family members, friends and co-workers about your site. If you have no clue about RC's and you want to get a quality product without spending your kids college fund, NitroRCX.com is a great place to shop. Thank you for the many hours, day, years of enjoyment to come!"
"this was my second order from nitrorcx both orders have been orders of parts for a rc monster truck both orders had at least 15 to 25 different parts. the orders were complete and shipping was extremely fast. from the time i punched the key that paid the charges to the items showing up at my door was 72 hours thats fast.they also kept me up to date with the transaction with notifications by email at each different stage of the the process. both orders were packaged very well.the most important aspect is pricing,the amount they charge for their parts is the cheapest i have found on the web BAR NONE.how can you lose with the best prices, fastest shipping, and outstanding customer relations NITRORCX is my go to parts vendor."
"Excellent customer service both in processing order and answering inquiries.
I believe that a clarification of procedures for adding items and paying additional costs could be included on the "shopping basket" page where initial order is completed. Something along the lines: "If you wish to add to this order...." either a brief explanation there or a reference to the section on "rc discuss" dealing with this.
Also, response time on the "Live Chat" line is too long. I realize that providing additional staff at peak periods adds additional costs which consumers (your only source of income) must pay, but this part of the order process should be reviewed. As a final note, these comments are made with a view to improving customer service - not as a complaint of the service I received. On the whole I am very pleased with my experience to date.
Dave "