"I love their return policy "

"First time ordering from Nordstrom and probably the last. They double charged my checking account for the amount of my purchase. Called and said that this is their policy to hold the funds . . . blah blah blah - Sounds like a way to tap into a huge amount of money and gather some sort of interest profit or something to me. Makes no sense. She tried to tell me "yes, all online shopping is handled this way. You just don't notice it because you use a "credit card" and not a debit card - blah blah blah. I don't even HAVE a credit card and I shop online all the time and have NEVER had a company charge me twice "just because." I shop at Revolve and Dillards and tons of other clothing stores and they have never doubled charged me for my purchases with the promise of reimbursement after 3-5 days!!! I need my money Nordstrom. I ordered what I could afford, not double that. Never again. "

"I have been shopping at nordy for like 10 years .. always nice experience with returns and shopping. just hoping we can get more discount "

"I like to support nordstrom. screw amazon "

"My complaint, along with Nordstrom's incredibly callous response, is listed below.

Your request (1332603) has been deemed solved.

Victor C., Feb 21, 14:55 EST:
Hello Bruce,
Thank you for contacting eGift Card Support.
We do apologize if your experience was not 100% positive. Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the eGift Card experience.
If there are any additional questions or concerns that you may have, please be sure to let us know.

Thank you,
Victor C.
Nordstrom Gift Card Support
[link removed]

Bruce B_____ 19, 22:39 EST:
If you look below you will see this order was made on Valentine's Day, and according to Nordstrom it was processed just after 5:00 PM. The receipt is for an order with a Delivery Date of February 14th, Valentine's Day. It was a Valentine's Day gift card.
And it was not actually sent out until about 4:00 AM on February 15th...the day after Valentine's Day. Naturally, given all the electronic assurances from Nordstrom this was a Valentine's Day order, a Valentine's Day gift, to be delivered on Valentine's Day, which was processed on Valentine's Day, and given it takes seconds to send out the card in an email, I would never have dreamed Nordstrom would fail to send the card until the next morning.
This resulted in a very negative and unpleasant misunderstanding with my wife, and truly the absolute worst Valentine's Day either of us has ever experienced. I did not write this until the 19th so as to ensure my emotions were in check before so doing.

On Thu, Feb 14, 2019 at 5:09 PM Nordstrom Gift Card [link removed] wrote:

Hi Bruce,
Your Nordstrom eGift Card has been processed. We'll let you know when your recipient views their eGift Card. In the meantime, here are some details about your order:
Order CND7EDK6U4

"I love you more!"

To: Elena B_____ at [link removed] Purchase Date: 2/14/2019
From: Bruce B_____ Delivery Date: 2/14/2019
Amount: $450.00
eGift Card Total: $450.00
"

"I placed an order with Nordstorm. I was charged over $332 but got an immediate email that they had to cancel "part" because they were out of stock. OK no problem I would find it elsewhere. Oh No Nordstrom cancelled the order but did not give a refund. They charged $332 and then another $84 for the Part they didn't cancel but I already paid for. I am charged over $400 and have not received items or refund. Any reputable seller give you a refund or better yet not charge for an item they do not have. Their phone and chat answers vary from you were not charged (my bank thought I was) or 12-24 hours just to take authorization off or 3-5 days it "should be off" Several days and still no money back. This is fraud taking money for no service or product
Avoid Nordstroms they are not honest. Too many good sellers to waste your money with Nordstroms."

"I have been regularly shopping at Nordstrom Rack and occasionally at Nordstrom for two years now. I have, within the last six months or so had a brick and mortar store move in half an hour away. Before this, there was no brick and mortar store close by. I shop online like many women do. I look for what I think will look good on me, which is not always easy to tell when they only use slim build, no curves women for their models and sometimes I think I can base it on experience. This does not always prove true however. Free People is one recent example of that. I normally wear a medium in them, so I purchase three tops in medium. They were so small a twelve year old is about the only size female that could conceivably wear them.
The point is, aproximately sixty percent of what I order doesn't work out...rarely, but sometimes I strike out...just as if I'd been able to find these items in the store (which I can't) and try them on in the dressing rooms. On a side note, I have checked the local store regularly. They cater to the small and medium sized customers and tend to carry more of the styles which don't appeal to me and majority of tops which are polyester...which I avoid because it doesn't breathe and I don't want to be part of the death of ocean life. So, after I spent over $400 this last ten months at Nordstrom's stores, I receive and email saying if I continue to shop as I have, they will shut down my account and refuse my returns and business.
I return everything that I bring back clearly unworn...some of which there's no way I could wear and with tags attatched. I guess my $400 is worthless to this snooty company. I called and explained that due to the lack of availability of product which appeals to me, in store, and lack of realistic display by models for those of us with bigger busts and some curves, this is how I will shop thier store. They just repeated what was stated in the email. I told them if that's the case I will take my business elsewhere. I may not spend thousands like some people do in one store, but $400 is a good chunk of my clothing budget that I'm certain another store would be happy to have. I also informed them I will be leaving reviews about my negative experience with this everywhere.
I am inconvenienced when I have to drive half an hour each way to make returns or for that matter go looking for tops that will work for me again because some didn't. Shopping when you don't look like a straight board with no shoulders, like all their clothing models, is already sometimes frustrating enough without dealing with such a rude company. Save your heard earned cash for someone who cares about providing better customer service."

"NORDSTROM.COM IS THE WORST FOR SHIPPING AND CUSTOMER SERVICE! I DO NOT RECOMMEND SHOPPING AT NORDSTROM.COM I HAVE HAD TOO MANY BAD EXPERIENCES IN THE LAST YEAR IT JUST HAS GOTTEN VERY VERY BAD! I HIGHLY RECOMMEND NEIMAN MARCUS, BLOOMINGDALES AND SAKS FIFTH AVENUE! BLOOMINGDALE'S IS PROBABLY THE BEST AND NORDSTROM THE ABSOLUTE WORST. TWICE I RECEIVED AN EYE SHADOW PALETTE VERY POORLY PACKAGED IT ARRIVED WITH THE BLACK SHADOW TWICE BROKEN WHEN I OPENED THE BOX BLACK BALLS OF SHADOW WENT ALL OVER ME AND MY FLOOR AND KITCHEN CHAIRS TWO TIMES THIS HAPPENED. AFTER THE FIRST TIME I WAS FURIOUS AND I WAS PROMISED THAT IT WOULD NOT HAPPEN AGAIN THAT IT WOULD BE CHECKED OUT BEFORE HAND AND PACKAGED CORRECTLY. "LIE" IT ARRIVED IN WORST CONDITION AND MADE A TEN TIMES BIGGER MESS FOR ME TO CLEAN UP. NORDSTROM DID NOTHING EXCEPT WERE SORRY NO COMPENSATION FOR ALL THE MAJOR INCONVENIENCE THEY CAUSED MY NO GIFT CARD OFFERED NOTHING VERY VERY BAD CUSTOMER SERVICE THEY CAUSED ME NUMEROUS TIMES A HEADACHE WHEN IT CAME TO DELIVERING BROKEN MERCHANDISE.
ALSO A FEW TIMES I DID NOT RECEIVE MY PACKAGES YET THEY SAID THAT FED EX SAID THEY DELIVERED IT SO I WOULD HAVE TO PAY I CONTACTED MY ATTORNEY THIS TIME AND I AM NOT GOING TO PAY FOR MERCHANDISE NOT RECEIVED. I CAN'T BEGIN TO TELL YOU HOW MUCH I LOATHE NORDSTROM.COM! MY INVOICE NUMBER IS FOR THE ITEM THAT ARRIVED DAMAGED TWICE AND MADE A COMPLETE MESS OF ME AND MY KITCHEN CHAIRS AND FLOOR TWICE WHICH TOOK ME OVER TWO HOURS TO CLEAN UP!!!!!!!!!!!!!!!!!!!!!!!!!!! THE ITEM I DID NOT RECEIVE AND NORDSTROM WANT ME TO PAY FOR ANYWAY IS A DIFFERENT ORDER NUMBER THAT IS Order #898333736 PURCHASED ONLINE 8/29/2018"

"Nordstrom is supposed to be a reseller of high end/designer items and therefore charge a premium for the level of items they sell. Unfortunately their service does not warrant the outrageous prices they charge. In a day and age where I can order an item from Amazon and have it shipped to me the next day - to watch 5 business days pass without so much as an update on where my item is or why it has not even been processed is outrageous.

I've had parcels shipped from hong kong faster. Do not purchase online if you expect prompt shipping. You've been warned."

"I bought a sweater and a necklace online at Nordstrom.com and chose to send it directly to my daughter as a gift for Valentine's Day since she was away at college. When she received the items, the gift message was not in the box and she received a necklace that said "Babe," which is obviously not what I chose. She had no idea who sent the gift to her and was creeped out that someone would send that to her without sending a note. I called the customer service number and was told that the necklace needed to be sent back before they would send her the correct one or that I needed to pay for another necklace to be sent and then I would get a refund for the second payment. I asked for them to wait until the necklace was returned. If the necklace was not in stock, I asked that a gift card for that amount be sent to her instead. She sent the necklace back a few days later. It is now 6 weeks later and she has received neither the gift card nor the correct necklace. I called to find out what was going on and was told that the necklace was not in stock, so they refunded the money. I asked why this was not communicated and what happened to the gift card, the person I spoke with said there was no record of my asking for a gift card. I asked why I was not contacted to be told about this situation and she said, "We don't call customers at 6:00 in the morning." I told her that was a ridiculous thing to say, especially since they had my email address. Then, she said an email was sent to me, but I have still not received it almost 1 month later. She sent it to me 2 more times, stating they only communicate through email, while I was on the phone with her and I never received any emails. When I informed her of this, she said that some internet providers automatically send email from Nordstrom to the spam folder and it doesn't make it to the customer. I told her that was a good reason not to have email as your only means of communication. Long story short, I am extremely disappointed in the customer service provided by Nordstrom in this situation and my daughter missed out on part of her Valentine's Day gift because of a Nordstrom error. "

"I ordered 3 items and my card was charged for all items. Once one of my items shipped, my card was charged again for that item. Another shipped and I was charged yet again. Essentially I was double charged for my purchases and for days was almost overdrawn on my checking account because they do refund the first hold on your debit card, but not until they double charge you.

I called the customer service line and was informed that yes, this is the business practice. They charge double what you authorized on your card with no regard if you have other automatic bills coming from your account, need to buy other things, etc.

Nordstrom actually has a policy that says that they are supposed to keep charging as items ship. A cheap tactic to keep as much of your money as they can for as long as they can. I will never shop there again. "

"Over 3 weeks I ordered about 15 dresses to try before my daughters wedding and only kept two (I loved them both and really could not make up my mind!). Shipping was fast and accurate and I was refunded immediately as soon as they received the returns. The same month, I was in a store to pick a bow-tie for my husband and explained to the salesman that I was buying 3 so that he could choose but that I would return 2 of them a few days later. The salesman was very gracious about it and helped me pick the ones that would make the most sense given my explanations. Wonderful experience!"

"This is by far the worst customer service ever. I’ve been having problems with my orders lately. Waited 2 weeks for my item to even be shipped out then says my item was delivered. I have not received my item so I called customer service. She was an idiot and didn’t understand anything I was saying and would not do anything about it! Terrible! "

"Line got transferred 3 times, then the last lady just passed the phone to someone else after saying "Well what do you want us to do about it" after I asked for advice on defective products. The last lady gave me sweet suggestions and was the only helpful one. Please raise standards when hiring customer service representatives, anywhere I worked I'd be fired if I talked like the Nordstrom customer service."

"Worst experience I had in a long time. Everything went wrong from the order to return and exchange. And the customer service was completely incompetent. Goodbye Nordstrom, Hello Amazon and Co."