"All good, nothing special but picked up the part that I ordered with no problems."
"great customer service in the parts dept"
"Pick up the order ( rear brakes and rotors) went home to install them and finding out that they gave me the front brakes pads, so I have to go back and get the right ones, very disappointed "
"haven't received any updates about the status of my order other than i've been charged. "
"Order #T04154000697229. Purchased an item # PTCCY-34000 with 20% Memorial discount only to be canceled by Toyota of NorthHollywood Parts. Herbert stated canceled because couldn't order through Toyota. I went to two local Toyota Dealership and they confirmed that item PTCCY-34000 can be ordered. Looks like Parts Department Toyota Hollywood doesn't want to honor a sales on their own website. Only way to make situation right is to honor the advertised sales. I hope Management sees this review and make the situation RIGHT."
"My order was ready in a few hours. Great price. "
"Picked up a few parts and the parts dept service was impeccable. Was pleasantly surprised how helpful, polite and knowledgeable the parts guys were. You don’t get service like this anymore except when you go to Toyota of North Hollywood.
Liked the parts service so much that I will buy my next car from them just for that. Actually in the market for a 2025 Camry and I know where I’m going just because of the parts dept service."
"Hello, I wanted to make a return, but they refused. Yesterday I already contacted about this and was told that an employee would contact me, but no one contacted me. I didn't connect the part or even take it out of the box. Your rules state that if a spare part is not connected, I have the right to return it. I consider the behavior of your employees unacceptable.
This is the worst customer service in America."
"Muy amables, atención rápida y buen servicio de devolución "
"Parts department was fantastic, got parts quickly. Thank you "
"That was then, I'm out $800 and will have to be out another $1k + install $2k
My Parts Order was corrected and I'm now on track to get the correct radio
Sometimes Things Take Time"
"great parts easy to pickup but always some **** with a **** attitude. walk in, 4 people sitting behind computers, no one else in the room and not one of them even looks at me. dude who finally helps me acts like I'm inconveniencing him. you work at a car dealership bro, leave your boring personal life at home. will not be coming back"
"Easy to order parts online and have them delivered to your door. Very helpful on the phone as well."
"I needed some suspension adjustment bolts for my GR86. Even though this was a small order, everyone at Parts was attentive and took time to answer questions either in person or on the phone. "
"Great service, reasonable prices."