"I was making an order through their site on line, but their
braided nylon rope was listed with no price, and no way to order
it. I called to ask about it, and Jim said he could take the order
over the phone. I requested an email order summary, but I never
got it. When I got the order, I received 3 lay twist rope instead
of braided rope. This is a much cheaper substitute. When I called and
asked about it, Jim said it was 3 lay twist all along.

First, there is no way I told him I wanted 3 lay twist instead of
braid, since that is the only kind of rope I was looking for that day,
and all price comparisons were made against other full braided rope
with no false core. Now it is possible he slipped in something about
a three lay twist in the conversation that I did not hear after
I asked specifically for the braided rope listed on their web site,
but this is just plain sloppy. Phone connections are not always perfect,
there can be noise on either side of the line, and sometimes it
is difficult to understand other people's accents. Anything done
over the phone needs to be done with confirmation. "So you don't
need the braid, you are okay with 3 lay twist?", for example.
An order confirmation email would have cleared up the whole thing, and
I would have changed the order, but he never sent such an email.

He did offer to send out a shipping slip to mail the item back, but
I didn't think it was worth the hassle. These things really need to
work the first time.
"