- STORE REVIEWS
- PRODUCT REVIEWS
2014-10-01
4/5
"The parts were ordered 20140918, and delivered 20141001, so just under two weeks: Not bad.
Good points:
-intelligent web site. I can't remember the details, but it had a more logical interaction for data input than many other sites out there.
-Some of the delicate gaskets were put in their own separate box *inside* the shipping container to keep them from getting damaged/bent from the shipping process. I have had damaged gaskets delivered from *other* suppliers who weren't so careful.
Needs work:
-It listed the wrong vehicle for each part number on the packing list. I don't know if this affected their part number/ vehicle verification process at all, but the vehicle listed was definitely not the one that corresponded to the VIN I gave
-Not all of the parts shipped were packaged with their part number. This is a book keeping issue when I take delivery on the parts, and it also makes it easier to keep parts on the shelf for spares."
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2013-06-19
3/5
"I was making an order through their site on line, but their
braided nylon rope was listed with no price, and no way to order
it. I called to ask about it, and Jim said he could take the order
over the phone. I requested an email order summary, but I never
got it. When I got the order, I received 3 lay twist rope instead
of braided rope. This is a much cheaper substitute. When I called and
asked about it, Jim said it was 3 lay twist all along.
First, there is no way I told him I wanted 3 lay twist instead of
braid, since that is the only kind of rope I was looking for that day,
and all price comparisons were made against other full braided rope
with no false core. Now it is possible he slipped in something about
a three lay twist in the conversation that I did not hear after
I asked specifically for the braided rope listed on their web site,
but this is just plain sloppy. Phone connections are not always perfect,
there can be noise on either side of the line, and sometimes it
is difficult to understand other people's accents. Anything done
over the phone needs to be done with confirmation. "So you don't
need the braid, you are okay with 3 lay twist?", for example.
An order confirmation email would have cleared up the whole thing, and
I would have changed the order, but he never sent such an email.
He did offer to send out a shipping slip to mail the item back, but
I didn't think it was worth the hassle. These things really need to
work the first time."
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