"I bought a motherboard from Novatech which turned out to be incompatible with my RAM. They had me return it to them at my own expense pointlessly since they then told me they would not accept returns if a box has been opened. So it's very risky buying pc components from them unless you are 100% sure it will be compatible with the rest of your system and I won't be ordering from them again."

"Bought two identical PCs for my son and nephew Christmas before last.
The nephew's failed completely after a couple of months. Had to find my own packaging and send it back to them.

Once it was returned it crashed regularly. Unfortunately the teenager in question was to desperate to play GTA to let me know this until it again failed completely. By that time it was out of warranty.

A couple of weeks after that my son's pc also failed completely.

By way of comparison: i have a pc in my music studio that i built ten years ago and it is still working just fine under considerable load.

I contacted Novatech but as with all the other stories here was met with a rigid adherence to the party line and a surprising level of technical ignorance.

I have dealt with other companies that are quite happy to help -- even when an item is out of warranty -- so it's not unreasonable to expect some sort of compensatory or placatory offer under these circumstances. Two expensive PCs failed completely in just over a year? Very poor.

So I've decided to just fix them myself and go back to buying components and building my own PCs.

P.S. It's the Novatech power supplies that have failed on both PCs. I'm guessing that's what the problem was when we had the first complete failure too.
"

"Poor customer service and return policy , The product did not work when trying to return it after 2 hours the flatly refused on the bases that the box was slightly ripped , tried to tell the manger this was how it was delivered but was having none of it , a complete seconded rate company that sell poor quality products , best avoid and buy somewhere else.... or good luck in trying to return or get a replacement if the product is faulty. "

"I bought a mobo from novatech online and it would not work, I returned it to novatech who rang me a few days later saying the pins for the cpu were damaged, they said they can return it to me of they could send it back to asus at a cost of £50 so i asked them to return it so i could see for myself, I explained that i had already checked the pins with a magnifying glass and they looked fine, but as I am new to all this i figured i could have missed something, as soon as i received the mobo back the pin that was damaged was obvious, I explained to them that it was not like that when i sent it back and they said it must have been so no refund, I told them i took photo's of it before and you can clearly see it is fine, they requested to see them, they then wanted a photo which showed the cpu pins and the mobo serial number to prove i hadn't taken a pic of a different board, which luckily i had and proceeded to send to them, today i called them, and they are trying to say that the pictures could have been taken before i installed it and therefore before i had apparently damaged it, I said why would I take photo's of it and also if that was the case then when was one of the pins sticking bolt upright above the others, surely a cpu would crush the pin. She was having none of it. Upon looking online it seems there have been quite a few people who they have done this too."

"Didn't accept return of an item because the outside packaging of a video card had a minor bend in the flap.

This is their understanding of "customer service" in 2018! "

"Ordered 4x 1070ti for 430 GBP each. Websites clearly stated that they had 0 in stock and they will only order more when ordered. So I put my order for 4 of those in for 1750 GBP. They charged my paypal the moment I put my order in but then 3 weeks nothing happened. I patiently waited, knowing they are trying to order those cards for me. Today, somebody from Novatech called me and told me that the price for those increased and that my order is not binding to them (even after they charged me right away and kept my money for 3+ weeks) until they got the goods.. So I refused and they deleted my order. Checked my paypal and since money were still not refunded I opened a case and requested full refund from paypal.

These people are a bunch of jokes. Don't waste your time on them... they are dishonest on their website, they will not honour the price stated even when you pay right away in full. I've never used them before and I certainly won't in the future."

"I paid for a card 232.79£ ea
I'v got e-mail price change,
copy of e-mail
"Unfortunately with this information they have advised that the price has been adjusted and we would not be able to offer the graphics cards at the price originally stated. The new price for this card is £269.99 including VAT (£249.99 excluding VAT), this would be a £68.40 including VAT (£57.00 excluding VAT) price increase per card."
269.99-232.79= 37.20£ ("this would be a £68.40 including VAT")
can someone explain me this, because they are experts on math apparently....
Customer service is 1 out of 10"

"One of the most disappointing experiences I have ever had. Ordered a gift for my son's birthday which is tomorrow 1st November. As the item is still not here I have just called them to chase and was advised it isn't expected to be delivered before end of November!!? I have ordered well in advance, paid increased delivery cost, just to make sure it arrives on time, and all I got was rude, unprofessional, not even apologetic attitude from their customer service saying that's it, nothing they can do. What a shocking service. I won't just voice my opinion here. I will make sure as many people as possible are aware and avoid becoming customer to this company. Absolute joke!"

"Same experience as MrStam1988 on Google Reviews. I purchased a monitor from them and, upon trying to use it, found it really strained my eyes and gave me a headache. Never had that before so tried every possible connection method and every possible setting before deciding to return it, the next day, as not being fit for purpose.

Novatech made everything very difficult, was rude and obstructive and, like MrStam1988, claimed I had scratched the monitor - which I absolutely refuse. But, get this, they told me it's impossible to set one of these up without scratching it!? But when I told them that their technician had obviously scratched it whilst setting it up for testing, that was impossible. Well you can't have it both ways!!!

I was told that the headache issue was due to my eyes and, when I said my eyes are fine, got told 'well you are wearing glasses'. Absolutely gobsmacked at the insult. But, later in the discussion, I was essentially called a liar as they apparently didn't say that to me. They also wouldn't accept that the monitor caused me headaches - kept saying it wasn't faulty (I never said it was?!) and kept saying that it looks fine to their staff. Well, that's great. Doesn't change the fact that, for some reason, I got headaches with it. Probably the high DPI with a 4K resolution on 27 inches and an LED panel. Who knows. Either way it is not fit for the purpose I bought it with - *I* cannot use it as a monitor. But they don't seem to understand the Consumer Rights Act at Novatech.

Spoke with the 'Customer Services' Director and what an experience that was - utterly useless, charmless and god knows how she ended up in customer services or as a Director for that matter. Couldn't speak the English language (didn't know what the word 'paraphrasing' means), was dismissive and didn't give a damn about my experience with the monitor - just stayed focussed on their bottom line. Offered a refund with a 20% (£70) reduction due to the 'damage' which, after an hour and a half of banging my head against the wall, I accepted under protest. Originally she miscalculated the figure, I told her the correct one and she got grumpy and stormed off to get a calculator. Came back and, with no apology whatsoever, told me she'd been given the wrong figures and I was right after all. Stupid thing is, of course, that she probably spent more in wasted time than the small amount she was trying to save their company in reducing my refund. And think of all the money I would've spent there if they helped me resolve my problem easily with this my first purchase. Short-sightedness or what.

By far the worst customer experience of my life. Will be reporting them to Trading Standards for non-compliance with the Consumer Rights Act. I'm not going to stop there either Novatech - only because of how rude and unhelpful you were. Seems you have form for this kind of thing too - lots of very similar stories in this review section. Let's see what a court thinks about this. Bet you'll love the publicity over a £70 dispute. Unbelievable. First and last purchase with Novatech - I don't usually have time to write reviews but, like MrStam, I'm gobsmacked at how badly they treat customers."

"A good marker of a company is how they deal with a problem ,my experience with nova tech is that they were rude unhelpful and ultimately failed to deal with a faulty graphics card even suggesting that the games i was trying to play on it were incompatible with the card .
i have sent the card back twice the second time with the evidence they asked for both times their technical staff were rude and unhelpful.
The card i bought was a rx460 powercolor which if you google you will find lots of other people with the same crash , it will only run stable with a 12% underclock and more and it crashes on every game i tried to play.
in my experience very poor customer service avoid"

"Been a loyal customer for years, until I purchased 2 sticks of Crucial 8 GiG RAM. Caused page file and memory management errors in win10, i returned the item with an explanation of the problem. I received an email saying that the memory works (been tested 13 times!) and that I had scratched the flanges (there are lumps of aluminium stuck to the RAM (for cooling i presume) Got nowhere with customer service except "cant issue a refund, look at the pictures we sent you you damaged the items) received the pictures could see nothing and even the technicians own admission says its hard to see.

I have received the RAM back today. I see no scratches whatsoever on the RAM. Tried explaining to Customer service without much joy. Even fired an email off to the customer service director with no response.

Seems they will go to any length not to issue a refund. I wouldn't mind I was happy to accept a credit note so I could purchase another brand from them.

Shame they lost a good customer who for the last 15 years has given nothing but loyalty to this customer. "

"I chose this company over amazon because I thought things would go smoother in case of problem. I was wrong.
To be short : ordered a whole pc in parts, everything seemed to work, excepted when a driver for the video card was installed : video card would just stop, no more video input. After a dozen hours of testing, I returned (5 days after the order) on their advice the graphics card asking for a refund. I bought another GC from them in the meanwhile. Their offered the free collection, but the guy never showed up. I sent the GC back myself, and went on a business trip in the US since i had to. Now here is the problem : After testing the card, they replied that it did not seem faulty, and refused the refund. Ok now I have 2 cards, not great, but still. I went back home, talked with the support, was told that the motherboard may be faulty, and that I should return it. Which I did. 8 days later, I get an answer saying the MB has a problem, and that they will return it to the manufacturer for him to repair it. I should have an answer within 28 days. Wait, what? 28 more days? I asked if they could just exchange it, and their answer was No, because now 28 days have passed since the order. And now 2 months have passed since the original order, and I still don't have a solution for the PC. They refuse to hear anything, no gesture of goodwill. This is honestly the worst experience I ever had."

"Their customer support are terrible liers.
I accidentely ordered a graphic card and shipped it back without opening it hours after recieving it.
The customer support charged me an extra fee because a scratch had misteriously found its way on the heatshield. Considering the package wasn't even opened and label were still on, that is quite an unaceptable behavior that will surely cost them a customer."

"
excellent company and cs..
would use anytime
v cheap prices 2..

10/10"

"was spoken well to staff on phone.
very good service. very very happy.
i got the e8400 processor. intels core 2 duo, it was hard to find this processor. but novatech got this item the next day. and delivered nice and quick.
iam happy."