"I have been trying for over 8 months to get a refund for a product that is NEVER going to be available. When I call there is always some excuse for why my money has not been returned. If you value your money DO NOT deal with this company."

"Cancelled my order with no follow up email or phone call. I provided my phone number in their Notes upon checkout. My husband needs this product to live a normal life and OTC Retail put us in a very bad situation having cancelled and not follow up with us which would have allowed us to order else where in a timely manner!"

"The Web site is a little ghetto and the seach function is pretty much useless. I found this site using Google as I was looking for a particular medicated shampoo. The price was good and shipping is fairly priced (USPS Priority flat rate). My stuff showed up, everything was great, and I'd buy from them again.

I did get two email order confirmations from them on two different different days, and that freaked me out a little but I was only billed once.

Overall, I felt like I was taking a risk but everything went well!"