"Cheapest price I could find on the web. Faster than expected delivery (probably due to UPS not OEHQ.COM) but still a pleasant surprise. Overall a very satisfying transaction."
"I have not received all of the items that were ordered. I only received 2 out of 5 items. Contacted oehq via email to enquire about the remainder of the order and have not received a response. So far the service has been extremely poor. Service from Rock Auto is much better and the prices are lower. If the problem is not resolved to my satisfaction I will not order from oehq again. "
"The site is easy to navigate, their pricing is great and I received the part in only a few days even though I went with standard shipping. Very happy with their service. As it turns out I ordered the wrong part and now have to return it. Their return process is easy to follow and I am am hopeful their customer service for returns is just as good as that for purchasing. Will see what happens, but I have a good feeling based on my experience thus far."
"it was great service and it fit like a glove and fast shipping and parts was just like the the org well use again thanks again for great service "
"Pro: Order arrived as described on the oehq.com website.
Con: Received a ups shipment notification saying that my package had been delivered and left at the front door. I looked around the front door and mailbox but no package had been received. I emailed oehq.com but did not receive a response (ever). I tried calling their number but was directed to leave a message. The package arrived the day after.
Summary: the item arrived quickly and the price was pretty good. Because I received the item I was pleased; however, if the item had been lost I'm not sure how oehq.com would have responded since they never got back to me (ever). So I have to base my overall opinion on the fact that I received the shipment in good condition and in a quick manner. Good transaction!"
"great job my part made it here on time. plan to put it on next week. thanks Dan Akins"
"I must admit doing business with OE parts has been a enjoyable transaction, and not like other on line parts supply companies. "
"I really appreciated the friendy customer service over the phone. The part I ordered took a little longer than I expected to arrive but it was okay. I will definately order from OE Parts in the future. "
"Everything was great! Parts were delivered super fast! Service and follow up was great as well."
"The transaction was very efficient and precise. The customer service rep named Gabriel was most efficient, kind , courteous. He was friendly and knowdgeable s well. Thanks to Gabriel I will most definitely be doing business here again."
"fast delivery I LOVE SHOP AT OEHQ"
"Super fast shipping. I was impressed.
Russ"
"The order placement, shipping/receiving, and tracking went ok. I had issues with the part. It was a Ford waterpump and the gasket that was mounted to the unit under the sealing plate prior to shipment was not installed properly. The water pump leaked and I had to purchase a new sealing plate gasket in order for the pump to seal. The job had to be done twice meaning I had to replace the pump to timing cover gasket a second time as well."
"I received the part I ordered from you yesterday, much quicker than anticipated. My initial delight was quickly removed as the part arrived via UPS rather than USPS as stipulated on your website and order confirmation.
The net result is that UPS charges an exhorbitant fee for customs clearance to Canada as well as local taxes.
My complaint is with the change in shipping mode which resulted in my having to pay COD a brokerage fee of 31.03 (including tax) as well as local taxes for a total of $39.11 CAD, all of which would have been included in the $20 shipping I was charged by your company if the package had shipped via USPS as indicated.
"
"Excellent customer service: the salesman I talked to on the phone was knowledgeable and helpful.
Prompt shipment, significant cost savings compared to a GM dealer. Overall, a good shopping experience.
RO
"