"Ordered some prescription Oakley Swaybar glasses with Oakley lenses and Transistions because the lenses and frames were on sale.

Oakly took the order and then canceled it after they reviewed my prescription, which is not very strong.
OD -3, Cyl -.5, Axis 180
OS -2.75, Cyl -.75, Axis 074

I contacted support on chat and they said that the order was canceled because my prescription was too strong and that I needed to email their RX department to find out what frames I could order.

This is so wrong, they need to at least send an email or text to notify their clients so we can order from another company. Now I have lost two weeks of order time."

"I called in to speak to supervisor after making a really big purchase on sunglasses and products. I arrived home after buying products out of town, only to find all the products were not there. The supervisor told me he would give me a code via email to get items. It did not work so I called back and spoke to supervisor Brittney. She told me she was not honoring what Dan told me. She said she didn't have to and she would hang up if that was all I wanted. I couldn't believe she works in Customer ser. She was the most rude person I have talked to. I bought over $1,000 in items from them. I will be returning it all. I will not be supporting or wearing anything with oakley on it. I will stick with a much better company than this one!!! One that deserves and appreciates my business."

"Bed experience! Avoid Oakley "

"I am so very disappointment in the notable decline of customer service as of late. The Customer Service Reps (CSRs) that I spoke with on the phone and the second that I chatted with this morning was completely unwilling to assist me. We have been loyal to the Oakley brand because of their historically wonderful costumer service. I ordered a pair of very expensive sunglasses for my husband at 8:43 PM EST. The very next morning, I realized that I ordered the wrong sunglasses. I immediately reached out to Oakley. Without even attempting to try to assist me, I was simply told, " We can't help you and no returns because your glasses were "custom"." First off, these glasses were clearly not custom if they were able to ship them within 10 hours of which most of those hours were overnight. The sunglasses that I ordered were not engraved or anything that could not be returned, if Oakley truly want to help; as we order replacement parts all the time when we break our sunglasses so I know it is just a matter of disassembling the glasses. After speaking to someone on the phone, and chatting with the CSR (Both negative experiences), I decided to email at Oakley at the instruction of the CSR that I spoke with on the phone. I received an email stating "We are currently answering emails within 2 business days." That was super shady, along with the fact that the notice of shipping was email after I spoke with CRS #1. I fully admit that this was my mistake, but Oakley could have at least attempted to assist me provided the short time between ordering and "Supposedly Shipping." Also, I was told by the CSR that my item had not yet been shipped, so I am also confused on why I would have received an email stating that my order had shipped? I am so disappointed that Oakley failed to even assist a faithful customer in a minor way so that I could re-order an even more expensive pair of sunglasses. I will be spending my money at Prada going forward for sunglasses. "

"This review is for Mehrdad, who was amazing in his customer service. Mehrdad allowed us to try at least 15-20 pairs of glasses and brought so much more to the floor to help my wife and me to find the best fist for us. Mehrdad is very knowledgeable about Oakley products. He was patient and very polite. He made the shopping experience memorable on Mother's Day. He was the only associate that worked at the store on a busy day! And he handled all the guests very patiently, and we can't wait to come back for more stuff. Visit Mehrdad for the best shopping experience. He is a great gentleman. "

"I placed an order for an Oakley backpack on Aug 12, 2020 to be delivered in 5-7 days, in plenty of time for me to have for a road trip I was taking later in the month.
I did receive a notice from Oakley on August 18 saying that because of COVID there would be a 2-3 day delay in my order. This was understandable and some other companies I have ordered from have had similar challenges (although most were early on and have recovered at this point) but I was OK with that.

By Friday, August 21st I had head nothing and called Customer Service. I was told that my order had indeed not yet been shipped and that it would ship "shortly" which I assumed would be that day or Monday. It would miss my departure for my trip so I asked if I could just cancel the order. I was told that it was "too far along" in the process to which I asked how could it be "too far along" if it hadn't even left the shipping dock? Again I was told that it was in the process of shipping so I figured it would be waiting when I returned from my trip. Guess what - It was not on my doorstep when I returned.

Fearing that it might have been stolen off of my front porch I set up a chat with the Oakley "Care Team" (What a misnomer). This is now three weeks after placing the order. I was informed that it still had not shipped but would ship today or tomorrow (which I interpreted as the same as the "shortly" response I had been given on the 21st). I told him to please cancel the order and I again was told that it was "too far along" and was told that I could return it once I received it. As I was typing a response I received the message that my session was being closed due to inactivity (even tho I had to wait several minutes for each of his responses) and was cut off.

It is now two days after I was told that it would ship "today or tomorrow" and still no notice of shipment but my credit card has been charged. So...after all of this I still have no idea if or when this will be shipped and when (if) it finally does I'll have to go through the trouble of returning it which means taking time out of my day to do the paperwork and take it to the Post Office or UPS outlet.

I have always liked Oakley product and own Oakley sunglasses, ski goggles and several items of clothing. At this point I'll probably put them all into this backpack and send it back to them. I want no further association with Oakley.
"

"Oakley, without a doubt, has provided the worst customer service of any organization that I’ve ever dealt with. I placed an order with them for prescription glasses and they waited until the sale, that I had purchased the glasses as a part of, had concluded and immediately canceled my order blaming me for a computer error on their part. Upon cancellation they informed me that I could place a new order if I wanted the glasses. Of course, now that the sale was over, the glasses would cost $410 instead of the $160. They blamed me stating that I “never selected a prescription lens” but yet required me to send me them the prescription to complete the order. They do not answer their customer service phone number and the one time I did reach them it required literally an hour wait to do so. Via email I repeatedly asked for a supervisor to contact me and the requests were simply ignored. I would strongly advise you to consider alternatives if you prefer doing business with an organization that values your business and provides the service that is commensurate of that value. There is a reason that they do not allow reviews and they are regularly accused of similar bait and switch tactics. "

"Bought Oakley frameless prescription glasses from LansCrafters. Two weeks later they told me "Oakley" can't put the lenses on those frames. I had to choose half-frame glasses. Finally, a month an a half after paying ~1000 for the prescription glasses I could wear them.
I said, ok, it was an accident, it has to be the mix of Luxottica got bringing together many brands and retailers.
I bought a pair of sunglasses based on the fact they are RX-able. Lenscrafters can't make it happen as they are turn down by the Luxottica sales rep which is claiming the frame is not RX-able. Checking the Luxottica system, I see my frames labeled as RX-able. With this info and with written confirmation from Oakley Customer service, I went back to Lenscrafters, but now, Luxottica sales rep changed the story: yes, my frame it is RX-able, but discontinued. Well, they are supposed to make lenses for discontinued frames for another 3 yrs (info I got from inside company).
Oakley customer service told me over the phone that I have to deal with Lenscrafters. Lenscrafters is telling me that cannot send the frame to Oakley without a confirmation number, otherwise the frame will be returned. Oakley is denying that. Oakley doe not want to establish a direct communication with Lenscrafter and/or Luxottica sales rep, despite the fact they are all Luxottica. On emails, they are telling me they feel sorry for the eventual inconvenience, but it's nothing that they can do. So, they have created this issue, but they are not willing to work towards fixing it.
For me it's a clear sign that this once a great company is going bad after being acquired by Luxottica. It's similar with Microsoft and Nokia story.
"

"I bought a pair of Conductor 8 glasses on 4/29/2018. I needed a replacement for my Whiskers, which aren't being made for whatever reason. I was going to let my son use my old ones, and would have been using my new ones. The shipping was fine, they came in on a Friday, but I was out of town during the weekend, and had to wait till I got back, before I could check out my new glasses.

Upon returning home early morning, I opened my glasses, and off the bat, I noticed that the glasses were smudged. That seemed odd to me. One would think that if you are shipping something to your customers, you would clean the glasses, so that they are presentable. That was not the case. After using the provided cloth carry case to clean the lenses, I noticed a scratch on the lower part of the right lense. Having paid for new glasses, and receiving the glasses dirty and scratched, I was not very happy. I figured that I paid a reduced price, so maybe I could live with the scratch. I could not.

I called customer service the first time, on May 7th, to express my unhappiness. I was advised to go through Luxottica and file a claim, in order to get them fixed in a timely manner. Needless to say, they were not willing to help, but instead, suggested I pay $136.50, in order to get a new pair. That would be a grand total of $307.02, for a $243 pair of glasses.

I emailed Oakley SI customer service on May 12th, and explained the situation. I sent them a copy of what Luxottica had emailed me, and rightfully declared, that I would not be paying for a warehouse workers mistake.

I received a reply from their customer service, along with a return label, on May 14th. To summarize the email: We are very sorry, send them back and we will RESHIP a new pair when we see they are on the way. No big deal right? I waited, and no updated shipping information from them. I tracked the package, and they received it. I called today 5/21/2018, and found out that they quit doing reships six months ago and had issued a credit return, unbeknownst to me. I asked why I wasn't told this, and of course, no answer could be provided.

Recap: Glasses shipped and received on time, dirty, scratched, sent to Luxottica knowing they weren't going to help, was told to send in old and get new, no follow up, and had to call to find out nothing was coming except a credit, which I could use to buy another pair, hope they are good, and if not, rinse and repeat. To add icing to the cake, the glasses distorted my vision, and the lenses seem to be of a very cheap quality. Not sure what happened to Oakley since Luxottica bought them, but they are no good.


That was my experience, and I will never buy a single item from them again. When my hoodie comes in, I'm sure there will be something wrong with it, and I will be sharing this review everywhere I can. I don't think anyone should risk buying anything from this site. They seem to be offloading second hand items on the veterans and govt employees. Seems like a big middle finger to those who have served, and those who currently serve, in any capacity. "

"I am a new online customer of Oakley and did purchase few items recently. My last purchase was a backpack (Order No H00147502170) on April 10th. After waiting for a fair amount of time, I have communicated Oakley through “Live Chat” with no luck. Surprisingly, the agent had no idea what happened to my order. The I have tried contacting customer care. After checking (which took a while), the gentleman informed that it is out of stock, I can either wait for an unknown amount of time or cancel my order.
I thought I would get this sort of information automatically, not after trying to contact few places, at least not for Oakley.
I did purchase the item on sale and spent a fair amount of time browsing. I could use that time for some other offers instead of browsing Oakley.com and get it from somewhere who would deliver on time.
Online its showing - Delivery within 5-7 days...
Its already a month, not sure how long I need to wait......... "

" I wish I could give 0 stars!!!! Oakley deserves to be OUT OF BUSINESS!!! I have NEVER in my life have dealt with such INCOHERENT and SENSELESS people!!!! I paid almost $200 on snowboarding goggles that I needed as a present. I paid for "2 business day shipping." ALMOST A WEEK LATER AND THE GOGGLES ARE STILL NOT HERE. I called customer service and they told me my 2 options were "cancel the order or wait it out." What???!! I asked "why would I pay for 2 day shipping if that is not accurate and I am not getting reimbursed?" The answer was "the estimated delivery dates are never accurate." Are you serious???!!! I am FUMING angry. I now bought a very expensive present that I was not able to give on the birthday!!!!! Whoever works here needs to be fired. HORRIFIC customer service. I can not believe such a high-end and expensive company holds the dumbest staff I have ever come across. Take it from me and every review on here --- DO NOT ORDER ONLINE. I hope to see Oakley's website shut down one day. Despicable!!!!!!!!"

"I ordered online for Carbon Prime and the estimated delivery day was approximately 2 days and i called customer service just to be sure and they told me that it will arrive within 7-14days but the website says 2-4 business days.. "

"Oakley brand was the proud of be made in USA before and that why people pay top dollars without notice that proud is not in there anymore every thing is made and labeled made in China and you get the famous Chinese drywall quality. Their customer service is terrible, once I have to send my brand new Oakley watch because stop working after 2 weeks never been wear but just stop working so we send the watch back for service the removed all the original clear protection and they scratch the back of the watch when they replace the battery , send it back to me like that and when I contact and complained about what they did they just told me they don't have my watch on stock so I have to life with that. Later brand new pair of 300 glasses , lense coating star peeling from lenses and they give similar story sorry our lenses are manufactured with high quality standards but we don't care keep your pair since we don't have the parts to service the warranty on your glasses . You are welcome to buy another pair if the first one fail. Literally was their answer."

"My Husband's nose piece came off his prescription sunglasses , I called to get a replacement since they are still under warranty, they told me they didn't have any nose pieces in stock ( really? ) so I went to local eyeglass stores but couldn't find any that carry oakley parts.
I called Oakley back and told them this is unacceptable, they need to honor their warranty so they said they would send a new pair of frames. They did not send a new pair of frames, they won't give me any answers when I call to inquire about the frame replacement. It's been 2 months since my Husband lost his nose piece and hasn't been able to wear his prescription sunglasses. Not a fan of Oakley anymore and their customer service is horrible. "

"Called 10 times, "press one for English..." What a PITA! It just **** that Luxottica destroyed this once great company."