"We have had multiple problems over the same order. We have spoken to customer service several times and they will not let us speak to a manager. Please have a manager call me to take care of this. Office Max keeps sending our chairs to the incorrect address, and keep charging us. At this point I just want my money back and never do business with Office Max again. Customer service will put you on hold for 10 to 20 minutes every time. Why can't I have one person there do their job correctly. My next step is to do a charge back. Can anyone at office max do their job right. So far I have spoken to at least 5 different customer service rep."

"In store. Schererville, Indiana office. I bought a computer at 11a. the computer was to be set up with the software I purchased. I was told it would be ready by 3:30p. I was called at 1:30p and told it was ready for pickup. I get to the store and was told it was not ready because they were having problems downloading Microsoft Office and their technical support could not understand why. The salesman could not tell me who was installing and uninstalling the software--just that it was technical support somewhere. At 4p he gave me a card to download Microsoft Office at my home. I told him I have downloaded Microsoft office on my other computer and it was installed within a half hour and that I have had other computers setup, picked them up and had no problem. that I had never experienced such customer service. The salesman shrugged his shoulders, laughed and spread his arms as if to say what do you want me to do. I got home and tried to download the software on my computer and it wouldn't take. Come to find out the computer had not been set up. The programs were all put on stopped including the program that allows all programs on the computer to run. During the time from 11a to 4p the salesman said he was working on it and couldn't understand why nothing was working when all along the computer had not been set up. I had to have someone else set up my computer. I didn't want to return it to OfficeMax to check it out seeing they were not above board on setting up my computer in the first place. I would never recommend OfficeMax to anyone and I do not intend on going back to OfficeMax."

"I recently purchased a new LED computer monitor from Office Depot/Office Max. The site promises next day delivery free and I chose this over paying for Amazon next day. When my order was to arrive it didn't, I checked the tracking information and the order says "shipper rejected". I called a day later and spoke to customer service, i was outside the shippers service area so they rejected my order and issued my card a refund. I asked why i was never notified of this and the typical response of "were really sorry". She then said if id like to reorder the monitor she can have UPS next day it at no charge and made a note on the order information to have it shipped UPS, so i gave her all of my card information and proceeded with the reorder. Again the order never arrived, tracking says "shipper rejected" I called CS again and got the same run around about the service area and she could do another order and ship UPS. I quickly rejected the offer and noted that was already have supposed to happened. I ordered from Amazon and like usual, it was here the following day. I will not be using Office Depot or Office Max again if i can help it!!"

"I have been using Office Max for may years, both in my private life and in business. Up until recently all has been satisfactory however In the last 3-4 months I have noticed that when an item goes on sale through thier add paper that a lot of product is "out of stock". Today I ran a test of 54 stores in the Chicago area for a special deal on paper, out of those 54 stores 27 were out of stock both 2 days after the sale started and 4 days as well. This is totally unacceptable. I would call it bait and switch or at the best, very poor communication between purchasing and marketing. OFFICE MAS/DEPOT GET YOUR ACT TOGETHER OR GO THE WAY OF KMART!"

"I had ordered an office desk that was on sale. Was to have been delivered 12/31/14 I work from home and have 2 dogs so any car/ truck noise my boxer hears it. The day went and no delivery. Called on 1/5/15 to get status. Said the delivery co. tried to deliver but business was closed? Advised them it's a residence and I work from home and worked that day and was home all day/night no attempt was made. Rep said will have it delivered again. The next day I get a call back saying they couldn't find the desk but they could reorder or refund. At first I said refund but then I really need the desk so I said reorder. Well now they are on back order....ALL 3 colors!! and will cost me the full price as they won't honor the sale price. I asked them if they attempted said delivery where is that item now? They did not know can't get ahold of delivery company. Took my refund. Won't be ordering anything from them again. Oh and this item was not available to deliver to store. "

"Came in for Shipping Supplies. Durham NC new hope commons. Only one size box left 6x6 Bought some tape and Bubble Wrap. At checkout told clerk shelves empty no boxes. Crickets from Clerk. (No response). Tape and Bubble Wrap on counter. He only rang up bubble wrap. We had swiped our Debit Card already. Then he notice he had not scanned the tape. Therefore the next total was to be a double charge. He surly he had to wipe out the 1st transaction. Then he stood there didn't bag. We asked for a bag. He said they were short of big bags "this time of year". Adding insult to injury. Office Max has no place to write a review to them. They claim they do. Try it. Goes straight to an AD for Products"

"Bought an Item which apparently was on sale. After a few days I got an email that there was an error and my order is canceled!!!! What ?!!!! That's not my problem, even if it was a mistake you should honor the customers who bought that item. That's what a reliable retailer should do and OfficeMax is definitely not one!"

"I want to write about my experience at Office Max in South Jordan, Utah. I have an HP color laserjet which requires toner. About a year ago, I began switching the HP brand toner out for Office Max brand toner to save money. Because I switched them out one at a time, I didn't realize that the Office Max brand toner was gradually causing problems for the print quality of my printer. The toner gradually became more and more prominently streaked across the page, until the printer was useless to me. When my brother came to visit, he recognized the problem right away. He told me how to clean the printer and let me know that only HP toner would work in my printer. I knew I would need to buy new toner, but at $100 per cartridge (and I needed 4), the expense was prohibitive. I opted to print my documents at the local UPS store, and had my kids print their assignments at school. After 6 more months, I finally decided I needed to either make the printer work or get a new printer. I no longer had the packaging or receipt for the old Office Max toner cartridges. I couldn't remember how much I had paid for them, and I didn't know how to log in to my Office Max account. I grabbed all four toner cartridges out of my printer, stuck them in a sack, and drove them down to Office Max. I explained the problem to the store manager, including all I have related here. I showed him a sample print page that showed how poorly it was printing, and a page that indicated the cartridge toner supply levels. I wanted to be honest, and in case they were willing to give a partial refund I wanted them to know they had been used. I told him I didn't expect a refund, but I wanted to communicate the problem and let them know that the cartridges were faulty and the company should be informed. I planned to look at new printers. Quietly, he took the cartridges from my sack and looked them up on his system. Within a couple of minutes, he asked me to sign the electronic pad for a cash return of $325.84. I was flabbergasted. With no receipt or original packaging, I returned used cartridges and received a full refund. I decided to use the credit toward a new set of HP toner cartridges, and he showed me to them, helped me do the exchange, and had me on my way within a few minutes. I cannot fully express how grateful I was to receive this treatment. Office Max did not solicit this review. I felt it was the least I could do in return."

"I had a horrible experience when Office Max worked on my computer. I took it in 2-14-14. After speaking with the district manager, when the store manager returned from corporate meetings he refunded all of the charges on 2-28-14. "

"If you are partial to shady dealings, by all means shop at OfficeMax! Purchased a Kindle Fire tablet 6/14/2012. Naturally I was offered and purchased a protection plan. I used the plan on 12/27/2013 and was elated to learn I would be getting the full price of the Kindle plus the tax on it. BEWARE: Their sick idea of a refund is a plastic card for that amount redeemable only at OfficeMax! Never said a word about that in the contract, nor did the sales employee bother to tell me the means of reimbursement. Worse, I had already purchased another tablet (Kindle Fire HDX) online from Amazon and needed that money to help offset the cost. There is no recourse except to be forced to shop at OfficeMax for $218.40 worth of paper, pencils and ink. It will really burn my rear- end the many trips it will take to get my money back as I do not use much of those supplies. I'll never forget I was "tricked" into forced shopping at OfficeMax!"

"Horrible. They were out of stock and wanted to charge additional 15% to deliver the item TO THE STORE!!!! for pickup. Wasted 30 minutes inputting the data at the counter with a line of people waiting. "

"Probably the worst experience online reseller ever. Bought a router that was on sale then they kept my order in limbo for over a week and then told me they will be canceling it. Was looking forward to getting it on time for Christmas and this happen. Wonderful.. never again with officemax! DON'T SHOP HERE REGARDLESS OF SALES.. SINCE THEY WILL NEVER HONOR IT. BAIT AND SWITCH!"

"Fase adver, item not in stock but listed it in stock. Called to cancel and never get it handle at the first time, called again and they said, waited 24 hrs...etc...to update but same thing the next date."

"Horrible experience, customer service on a corporate level is absolute crap.

I ordered a printer online on Sept. 18th, and never got a shipping estimate update, despite two email inquiries in which I emphasized that it was a time-sensitive order and I needed to know when to expect delivery.

The following Monday, Sept. 23rd, I phoned their customer service number at the end of the business day to find out when the printer would ship. The woman I talked to was very nice, and told me that the printer was back-ordered until October 18th. I requested that the order be canceled, since it couldn't ship in time for the project I needed it for, and she went through the process of canceling the order. Later that day I ordered the printer directly from HP.

Two days later--Wednesday, Sept. 25th--I got an email from OfficeMax that they couldn't cancel my order because the printer had already shipped (on Monday, before I'd called), and a few hours later a second printer was delivered to my house.

I took the printer to the local OfficeMax store, where the manager was very nice and called the 800-number on my behalf. He was told that I would be sent a return authorization number (RMA), and I should call him when I got that number so that he could send the printer back to stock on the regularly scheduled FedEx route.

On Sept. 30th, I finally got an email confirming my return of the printer and the RMA. However, by the 9th of October, no refund had yet been issued to my credit card.

I emailed their customer service to find out when to expect a refund of the $800, and on Oct. 10th I was told that I'd been issued a refund--of $679. It turns out I was automatically charged a 15% restocking fee, which they charge for technology items returned opened, despite the fact that I returned the printer completely intact and sealed.

I launched a campaign that day, posting to their Facebook page, tagging them on Twitter, emails and messages on Facebook from me and my husband, and finally filing a complaint through the BBB. The only response I got was through my BBB complaint, where I finally found out that the $120 was a restocking fee, and where I rejected the company's proposed resolution (the partial refund) and restated my desire for a full refund as the item was returned sealed and accepted for full refund by the store manager.

Today (Oct. 14th), the remainder of the refund has been posted to my credit card, and I can put this whole mess behind me.

Bottom line: Never got a response to an email in less than 24 hours, if at ALL. Never got accurate information from people on the phone or in person, despite their niceness and desire to help. Never shopping there again. If you do patronize them, though, and run into trouble, I highly recommend the Chicago BBB as effective resolution."

"just purchased 206$ & im going to recieve a complementary gift for spending over $150 i "