"This guys are rip-off..they charge my account 3 times and reduced my months to less than half--but they said it was correct..when you pay them they will, never credit them..
They are very abusive their licence should be canceled to do business in usa..they are thugs,cheates,looters..PLEASE COMPLAINS TO FTC, ATTORNEYGENERAL OFFICE IF YOU HAVE SIMILAR ISSUES..

I AM ASKING THIS SITE TO CONTACT THEM AND ASK THEM TO REFUND MONEY..PLEASE!!"

"I made a purchase of $10 through paypal. 13 days later I still did not receive the credit. I have made three separate calls and every time I was told that the information will be forwarded to the credit departments for resolution. Nothing happens afterwards.


Buyer beware. Stay away before you do business with them. The onesuite is not a honest business. If there is a way to select 0 star, I would."

"Wow! I have used them 5 years ago, and the service was just fine, but they recently revamped their website, and I discovered that that I could use my account for so many different services such as email fax, call forwarding, and they even have iphone apps to make wifi calls! I love companies that keep improving, and help me save the most money! Their customer service is always very friendly. Never had a problem! "

"These guys are rip-off artists. Do not do business with them. Here is the long drawn out issue I have with them and they still have not done the refund.

1) I ordered service and could not log-in to the on-line account. It took them over 5-days (wow) to get that resolved. Since it took that long I went with another provider who gave me the instant service I needed.
2) I asked Onesuite to cancel my account. It is going on for about two weeks now and I constant need to send them the same information over and over that they are requesting. I just did it twice again today as the request came from two different CSRs.

It appears that this company's right hand does not know what the left hand is doing and therefore cannot provide even half decent service."

"my goodnes!!! such a bad service ! used it for 3 months ! customer service reps from vietnam! they arent flexible to customers needs rather read scripts for every problem! faxes would not come in because the main website service was jammed with faxes! couldnt get my all my money back since they take a 10 dlls upfront .. am not going to do this again with this company! "

"Cannot loggon to account, even after 2-3 hours of registration. Called the customer service, they said they need 24+1 hours to respond to the account activation. This is fishy and total BS, so I am raising dispute with Paypal and asking for refund."

"I don't believe I am actually writing a bad review for a company, but I do not want anyone to have to deal with what I have been going through. I should have read the other reviews before I made my purchase. It's almost two weeks since I made my purchase, and it still does not work. I am ready to switch to another service. Customer service is slow to get back, they do not read the problem, and they send the same reply each time. I do not even want to tell you how many emails I have sent them in the past week and a half. Customer service is horrible. In my last email, I requested my case be escalated, and the same tech (Mon Santiago) replied without escalation disregarding my request, and his repetitive suggestion still did not work (duh). Another tech I dealt with on the same issue (Arlene Rose Sevilla), also useless sending the same information.

In addition to ill-knowlegeable techs who do not take the time to truly help, it takes this company days to get back from an email request. And so the whole process of going nowhere takes a long time. By the way, I had an issue with this company upon opening my account as well. My account did not work, and customer service did not even call me back when promised. Although the problem of getting my account working was eventually resolved, the problem of their service working has not been resolved. What good is having an account if the service does not work?

My advice... avoid this company at all costs. Even if your service does work, trust me when I say you will not want to deal with their support team if you ever to need them.
"

"I installed their Fax software, went back and forth with support for two weeks trying to get it to work properly. It never worked, and they refused to give me a full refund."

"I try to get the service. Costomer service not very polite. The ads on the internet would not tell you that you pay today and need days to be able to use the fax service. Of course charges are r away. Then returning your mony back takes weeks. I needed the service the same day. So did not work for me. The costomer dervice phones are very bad quality (while talking to them you heear youe own voice like an echo. Think they use Voip, but a really bad one.

If you decide to take the risk, at least use a service like Pay Pal to be protected.

Jose L Lopez"

"Beware. You forfeit any minutes/funds you don't use within any given six month period. I signed up years ago and "fueled" my account with a $30 deposit. I found the all quality to be substandard so stopped using it. Recently decided to check back into it and see how much credit I had only to find my account had been disabled and the balance of my funds were gone."

"I totally agree with aili...I've been using OneSuite for a long time and I am happy with the services they provid. That 6 motnhs expiration policy was long time ago....they changed it so everytime you make a call or send a fax or even redeem your bonus credits, each action extends the expiration by 6 months. so essentially your account will never expire if it remains active."

"I've been using onesuite for 10 years, and they've saved me hundreds of dollars on my international calls and faxes with decent services. Since most people tend to vent their negative experiences and don't applaud the good ones as much, I figured I should share this one.

Recently, I also received a 15% bonus recharge coupon as part of their loyalty program. It was a bit confusing at first, but they cleared it up with a follow-up email. I don't think they're trying to pull any stunts or mislead customers on purpose.

After reading this email, I'd say onesuite is a good responsible company. This is part of the email:

Thank you for being a loyal customer with OneSuite. We truly value your business and hope to keep you satisfied with all OneSuite’s services.

We Appreciate!
The email advertisement you received on March 23, 2011 showed an offer for an extra 15% bonus with a recharge of $10 or more was meant to be a way to show our appreciation, not to cause any confusion or inconvenience.

We Listen!
With many feedbacks received on the OneSuite Bonus redemption rules in the past few days, and because we always listen to our customer and appreciate every input to help make OneSuite better, we’ve changed the minimum redemption amount of the OneSuite SuiteTreat Referral & Bonus Center from $2.00 to $1.00.

We Improve!
For customers who had recharged $10 with assigned coupon code between 3/23/2011 and 3/28/2011, the 15% bonus is now ready for redemption at your Referral & Bonus Center.

Just a kind reminder, OneSuite SuiteTreat Bonus credit accumulation and redemption concept was designed based on credit card reward programs, which most people are familiar with. Bonuses can be earned via SuiteTreat Referral Program, or the SuiteTreat Loyalty Program, where you will be receiving bonuses in your subscribed eNewsletter from time to time."

"One Suite offered a 15% bonus with min $ 10.00 purchase.
When you add the $10.00 it says min bonus they will post is $2.00. Complsained and they said they would honor the $10.00 min but their web site rejects my bonus only request.
I will start checking out other phone plans"

"Went to Onesuite site after reading many good reviews. Signed up for ten dollars. Filled in form, credit card info, etc. and clicked submit. Instead of a confirmation page I was told that my credit card was rejected.

I immediately called my cc company (Visa) and they told me that I had been charged ten dollars by onesuite. That was over 24 hours ago. I wrote their support department and told them my story. That was over 24 hours ago.

So far..no account...no reply to my email...nada..zip..nothing.

I am not impressed."

"OneSuite.com is a total scam. I have had nothing but problems for four years using their service. Half of the time they are down and the access numbers do not work. Finally, on 06/02/09, I cancelled my account. I was told by the the Representative Reggie ID # 068 I would receive a credit on my credit card of $43.93 within 8-10 business days. I did not. They only credited my account for $10 meaning I have lost $33.93 to these financial terrorists. I have attempted to discuss the issue with them via phone, but they just hang up. I have written them an email to no av avail.
Dean Seigneur
213 Timberlane Drive
Northfield Center, OH 44067-1932"