"Entgegen aller Warnungen, die hier dargestellt sind, habe ich bei Onestop-Digital bestellt und wurde ausgesprochen erfreulich überrascht:
Hatte eine Nikon Z8 und ein Objektiv bestellt, die von deutschen Händlern nicht lieferbar waren. Bestellung am Donnerstag Abend, am Montag Mittag war der Body da, am Mittwoch das Objektiv. Keine Zollgebühren. Lieferung perfekt!!
Ich werde bei diesem Händler bleiben. Sie Ersparnis bei dieser Bestellung gegenüber deutschen Lieferanten betrug ca. EUR 2.000,00"

"Bought x2 insta 360 x3 cameras with motorcycle bundle for £938 and 1 item was faulty and they just said tough you will just to buy another. Very poor service. DO NOT USE THIS SELLER!!!!"

"I purchased a £259 TP-Link router after researching this router for some time.

It boasts a 3-year manufacturer's warranty, and my last TP-Link router was 6 years old and lacking some newer tech and speeds (But it still works).

Last week it had a number of issues and i contacted TP-Link support, after some testing and help they determined there is a hardware fault that is covered by the TP-Link warranty and advised me to contact seller which they provided a Case ID ready for a return.

Here is the response from OneStop Digital...

- Thank you for your email.
-
- We are sorry but all products covered 1-year warranty from our company only and we are sorry to let you know that the warranty has been expired.
-
-
- Should you have further questions, please feel free to contact us again.
- Thank you very much and have a great day!

I have reminded them of my statutory rights and also provided them with TP-Links diagnosis and the case ID which is their return authority.

This is the reply...

- For imported products, all manufacturers regarded it as a grey import so
local warranty will no longer covered.
- We are sorry to let you know that it only covers one year warranty from
our company.
-
- As we can see the router has been used over 1 year and 3 months.

The website does not alert to this being their stance at all. Not on the product description, FAQ's, Terms and Conditions or Warranty info pages.

At best, the warranty page states they cover "12 months "Return to Base" warranty for cameras, camcorders, lenses and flashguns"... of which the router is none of.

I would highly resist the pricing and seek a more reputable seller, because this company will do the best they can to get out of warranty work, even if the manufacturer admits an issue."

"The company never sent the order = Paypal complaint

Order made on 05/29/2022. Today is 06/13/2022 and the order has still not been shipped.
The seller gives false reasons such as the need to X-ray the packages before shipping.
Paypal complaint filing.
Avoid this seller.
the seller's answer about French customs is a lie. the tracking number provided proves that the package was never sent. this seller is a scammer.
Take a good look at the seller's response which mentions a UK warehouse.
Onestop Digital is a Chinese company based in Hong Kong: Onestop Digital, Room 7, 8/F., Hai Phong Mansion, 99-101 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong.
This company is not registered in the UK and does not have a UK or European VAT number.
Following their declaration concerning UK and French customs, we contact the authorities to file a complaint.
PLEASE PROVIDE YOUR UK VAT NUMBER AND ADRESS IN UK, IT WILL BE INTERRESTING FOR EVERYBODY"

"CAUTION! Not trustworthy, not transparent. Placed an order for $2500 end of December. Still nothing mid-Januari. "Customer support" responds repeatedly with "we are sooo sorry for the inconvenience". Looks very unprofessional to me, because I don't want your 10x sorry, just solve the problem. They send you a DHL shipping label with "track&trace" that is constantly pending for 3 weeks. They keep blaming DHL, or the holidays season, while the holidays season were already past and other companies had already delivered. I've contacted DHL, the shipment has not been transferred to them yet. You can't find the company's address and phone number on the website. Contact only by mail feels extremely frustrating. They ignore your request to cancel the order. My lawyer started to become suspicious. We contacted PayPal, and luckily I got my money back."

"I bought a camera from One stop Digital in March this year and within 6 months it has packed up and is not working at all. When I contacted them they wanted me to send it to Hong Kong from the UK. I took it to a shop here in the UK and was later informed that it would cost more than what I paid for it to repair it. The warranty that One stop digital gave me is not worth the paper its written on. Avoid this company at all costs"

"Skip this company! Camera took unrecognizable pictures & videos, lighting and focus problems. Return "policy" 5 days. Strap included was brown, camera was black/silver. Everything sent (camera, manual, warranty, invoice ..all) in Chinese or Japanese. Communication difficult. Warning!"

"This shop is from Honkong... don't TRUST them! "

"Order got cancelled due to out of stock
, but got a kind follow up email from the customer service. Hope they could improve the stock-check system in the future."

"I ordered an item. It took me two emails to get a status update before they replied (apparently my email went to their Junk folder?!). Finally, I heard back from them to say the item has been despatched and is on its way to Australia. I then check the delivery status days later. Despite reading that my item is on board with the courier and is to be delivered ‘today’ (since when does today stretch out over three days?). Then after placing a query with Fastway Couriers (OneStop Digital’s carrier) a few days ago I just received an email to say my item has been ‘deemed lost’ and to contact the supplier. I have sent both parties emails and eagerly await their respective responses. I will reserve judgement on OneStop pending their action and response to my email. If it is satisfactory this one star rating will most likely be elevated. If not, my experience will be published to a much wider audience than this feedback/review page.
Watch this space.

David, Melbourne, Australia "

"I have placed an order one month ago and i still havent heard anything from onestop digita about my order. DONT BUY anything from them. "

"O.K., I was skeptical. I'd never heard of Onestop Ditigal before, but it popped up on an internet search and it not only had the best price on the NISI Pro V6 filter system, it had a better price than the "big boys" were offering on V5! So, I took a chance. My NISI V6 100mm kit with the Landscape Circular Polarizing lens arrive in less than a week (to Ohio, USA). It was in perfect condition, well-wrapped, in the original, sealed packaging. While this is no guarantee that everyone will receive the same great price, free shipping, and service that I did, I can only state that this was a fantastic experience!"

"I will not order there again. They did not deliver and told me that they can not deliver because the weight is to high (a carbon tripod???). Wired that the price for the item changed and it was a lot more expensive compered to what I paid. Untrustworthy!"

"This is the first time we have used this company and we were amazed how quickly the goods were delivered and at a saving of over £200.00 ( over 20% of anything we could find in the UK ).
Delivery from order time was less than seven days and we were kept informed by e-mail of progress.
We would not hesitate to use them again or recommend them to friends !

Anthony Blount ,London, UK"

"Well what can I say. I must have been a pest to Onestop D,
with my constant e-mails, which were answered promptly and courteously.
I have no hesitation on recommending Onestop-Digital without reserve.
Item Ordered 19th Feb Delivered 22nd Feb.

I Will Be Back.
Richard
Glasgow Scotland"