"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Didn't have any personal experience with this particular product so I checked the reviews and feedback to make the purchase. I am not disappointed. The 5.11 Flex Stryke pants are great. Fit, function and quality are better than I expected. I was fortunate enough to be able to get them on a great sale which was a huge plus. "
"This is the best speed loader available! I do USPSA and have to reload mags between stages. It it fast, easy to use and built to last many years! "
"Very good service. Shipping is relatively fast. Only complaint is that one of the items ordered showed it was in stock only to find out it was backordered. Overall a decent shopping experience. "
"The price was slashed roughly 50% and then shipping cost was almost $11 for a package that was less than 1#.
Shipping took a full 7 days.
I would be hesitant of a "deal" on the OP website as it seems that this last one was a bait and switch. I paid almost full price for the items and got free shipping."
"Smart design! Great Product, will retrofit existing AR Platforms and use on all future builds. "
"Fake sales on everything. They post some inflated price and h TV me act like you’re getting a deal. Shipping takes days to even leave the warehouse. Similar store ship same day. "
"It took up to a week to get most of the items. The complete order was not complete and some item were on back order. I made a mistake on two items and it was supper easy for the return. They supply the shipping labels and paid for the shipping. They also did a price match on one of the items that I order that I found for less on another website. I will keep buying from OpticsPlanet. "
"Great customer service and well knowledge."
"I like the app: good user interface and search functions. Pricing was competitive on most things. About the only detractor from the experience was the slow shipping to the Dallas, TX area. Slower than all other gun parts websites I’ve used so far. It was free shipping, so I guess you get what you pay for, but this day in age waiting over a week is sub par. "
"Optics planet always has what I need at great prices and it ships fast."
"The product was as advertised however it spent 4 days in processing before it even shipped. I ordered other items from Primary Arms website the same day and received my order from them before this one was shipped. I love OpticsPlanet.com but you really need to step up your processing times."
"Awesome products fast reliable shipping. I haven’t had an issue with anything received. Number one site I frequent looking for what I need. "
"Atn 4k day night scope great product, works as expected, and shipping was fast."
"I've placed a few orders with Optics Planet, and they are always delivered quickly and with no issues. They do a great job of keeping you informed when your item ships and providing tracking information. Also, their prices are always as good or better than most of the other places out there. "
"Love the fact of orders >49 ship free. Also that at some point your ordering status becomes VIP pricing status. Have seen a huge savings but very thing helps. On a lot of items the best price can be found here, not all you have to do your price comparing. But, don’t forget to add in shipping costs. "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
To try and make our apology seem more tangible, a credit for your shipping cost was issued to your original form of payment. You should see it reflected on your statement shortly. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”