"Ordered fr them for a Christmas party and decided to pay for expedited shipping for 12/12. 12/12 came, nothing was delivered.
Checked tracking and showed 12/13. Then tracking showed out for delivery at 1009am on 12/13. By 8pm, 12/13, nothing. Called n Oriental trading Customer Svc basically tells u, “thank u for yr money but ultimately, it’s not their problem, they are not the carrier for delivery”. You paid for expedited shipping? That means nothing, it’s on their site as a joke! Customer disappointed or upset? Oh, d mighty Oriental Trading Customer Svc will refund you the shipping cost or they will issue a $25 store certificate?!?!
First, save the $25 crap, never buying from them again. Then suggested I go call UPS?
Fine, called them. UPS said Xmas Season, drivers work late, stay up till midnight and wait pls n call back again if nothing is delivered. Of course, nothing was delivered and tracking miraculously changed from “out for delivery” on 12/13, to “in transit” on 12/13, to now, “Monday, end of day 12/16, cos UPS San Jose Hub opens 5 days a week?!
This is a nightmare. Unless you don’t care much about whatever you are purchasing from them, else, NEVER trust them as a supplier for parties or important events.
Even when Oriental Trading doesn’t deliver even if you pay for expedited shipping, no worries, they have a just as inefficient carrier who doubles down, and ensures whatever you have planned IS a failure! "
"I got everything that I ordered with no problems I got them in a really reasonable amount of time. I think it was 5 to 7 days I was getting deliveries. I made 3 purchases and when I realized how good the quality of the things I was purchasing were I made another large purchase for our pirate themed birthday party for our 5 year old. they have things I couldn't find anywhere else the prices that you couldn't beat and the only problem that I had was a tabletop photo cut out the top of the head came bent and slightly torn, so it had to be repaired and that was just maybe a slight error on their packing because they didn't pack it very well so when of course being shipped from one truck to the other it got crushed. The treasure chest toys weren't as extravagant as I would have liked or the picture captured but again for the price I really got my money's worth and I really was pleased. I'm just waiting for my last package so I hope this review doesn't jinx the review LOL but so far I gave them an a five stars. "
"Oriental Trading company re-delivered my stolen package free of charge (overnight express) just in time for Halloween!!! Thank you oriental Trading Company!!! Great customer service, highly recommend this company."
"My package was taken from my mailbox and Oriental Trading replaced order free of charge! AWESOME customer service!!"
"I wasn’t happy with an item received & customer service handled it so well! Because of customer service I can’t wait to order again!"
"Due to the negligence of this company, we were restricted on any purchase made. They send the wrong product and it was always late. Dishonest people work for this company."
"The Halloween season is here!
Although they advertise costumes - the fulfilling of their orders are TERRIBLE. They drop ship from other warehouses.
After 7 phone calls and 5 goofed orders that they couldn't handle... they said they could get my costume shipped out. 3Days later, yeah - I got the costume! Somebody's costume that lives in NY.
"Hey D. Fuentes - of New York, NY I have your outfit!" - Funny part is she ordered from TARGET!
I called Oriental Trading again, - NOW they tell me it has been out of stock for several weeks. Goofy Deal -> it still shows in-stock on their WEBSITE.
DO NOT ORDER from ORIENTAL TRADING - we are very disappointed!
"
"I ordered 4 bags of Pastel Pink Sparkle Chocolate-Covered Almonds @ $10 each. Received quickly however when I opened it 75% of each bag was crushed and sum melted. I called up and explained what the problem was. They apologized and said we'll ship out 4 more bags to replace them. I thought great. Got those 4 bags..... same thing. I went to leave review on website and it would not allow me to leave negative review. They won't let you leave any negative but truthful review. You can only leave a good review. Well my experience was not good so why can I not leave an honest review. That is very dishonest to me. How many other packages of candy have they sold and wouldn't allow people to leave honest reviews. They are pretty much lying to customers by with holding truthful feedback. I would not have ordered them had I read reviews like that but of course they know that."
"Whatever you might find on this site do yourself a favor and find it somewhere else. "
"First, we got half of our lollipop custom photo order and the other half was purple hockey masks (instead of Lime swirl lollipops.) I called and they were apologetic and sent the correct lollipops out the next week. We put the baby sonogram stickers on the 150 lollipops this weekend for the baby shower next month. over half of them have cracks in them even though they were packaged and individually wrapped in bubble wrap sleeves. We are so disappointed in the quality and accuracy from Oriental Trading. We paid for 6 packages $70-$80. I can only hope that not as many people show up so that we do not have to distribute the damaged lollipops."
"Placed an order 3 days ago and was told they don't know when it was going to ship. How can a copy just say sorry we took your money and but don't expect your products "
"Great customer service. My order came in with a missing part. Contacted them and got the issue resolved on the spot.
They also have great quality products at good price. I will definitly order from them again.
"
"I ordered candy for my daughter's themed birthday party from Oriental Trading Company. When I received my order I was disappointed that 2 of the large swirl lollipops, and 2 unicorn lollipops had broke in shipping. I contacted OTC right away. They said it was no problem to send replacements to me. Upon receiving my package today, to my surprise I find a dozen large swirl, and a dozen unicorn lollipops. That was more than what I asked for. Incredibly great customer service! I will definitely be ordering from OTC again!"
"I was very scared to order from Oriental Trading due to reading reviews of items getting lost in the mail or not receiving them on time. I on the other hand was extremely early in planning my 1st and only son's 1st birthday party. About 3 months early to be exact. So I decided to take the chance to order items and if it happens to get lost I still had time to buy somewhere else. 1st package did get mailed to the wrong apartment not sure why cause it clearly said 5 but they decided to give it to apartment 15. I was lucky that I knew her and we got along so she dropped it off to my unit. I was still happy with items so deciding to keep buy because of the quality the items are and how affordable they were. Luckily it was mailed correctly the 2nd time. I am so satisfied that I would definitely recommend them. I will recommend buying items within at least two months before you expect to receive just to be safe. "
"I will never ever order another thing from this company. Complete nightmare. Ordered a Halloween costume on 9/16 - they sent the wrong one. I had to return it and pay for shipping material and drive to ups.
They say they will send another. They do, and it is the wrong costume again. They tell me to send it back - I do and pay for shipping material and driving to ups). No compensation whatsoever.
Fast forward to today 10/16 - Still haven't received credit from credit card company. I have wasted over 2 hrs of my life dealing with this completely inept company trying to get ONE costume. So far, I am out of 43.03. and it has been over a month since the original order.
No apologies, no trying to fix it, no discount or compensation - just total bs customer service.
NEVER AGAIN."