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Updated on: 2019-12-14
1/5
Never Again. Thank You. Lesson Learnt.
"Ordered fr them for a Christmas party and decided to pay for expedited shipping for 12/12. 12/12 came, nothing was delivered.
Checked tracking and showed 12/13. Then tracking showed out for delivery at 1009am on 12/13. By 8pm, 12/13, nothing. Called n Oriental trading Customer Svc basically tells u, “thank u for yr money but ultimately, it’s not their problem, they are not the carrier for delivery”. You paid for expedited shipping? That means nothing, it’s on their site as a joke! Customer disappointed or upset? Oh, d mighty Oriental Trading Customer Svc will refund you the shipping cost or they will issue a $25 store certificate?!?!
First, save the $25 crap, never buying from them again. Then suggested I go call UPS?
Fine, called them. UPS said Xmas Season, drivers work late, stay up till midnight and wait pls n call back again if nothing is delivered. Of course, nothing was delivered and tracking miraculously changed from “out for delivery” on 12/13, to “in transit” on 12/13, to now, “Monday, end of day 12/16, cos UPS San Jose Hub opens 5 days a week?!
This is a nightmare. Unless you don’t care much about whatever you are purchasing from them, else, NEVER trust them as a supplier for parties or important events.
Even when Oriental Trading doesn’t deliver even if you pay for expedited shipping, no worries, they have a just as inefficient carrier who doubles down, and ensures whatever you have planned IS a failure!"
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