"A good store with branded products and helpful staff. "

"I recently ordered from OuterSports and must say I was completely satisfied. There was an error with an item sent in my original order and after contacting Customer Service, they promptly sent out the corrected item and sent a free shipping label and package for the item needing to be returned. I would definitely order from them again and would recommend them as well."

"DO NOT BUY FROM THIS MERCHANT. Their customer service sucks and they are not honest.

I sent them a note:

Obviously you are having some problem, because I have not received any notice that you have shipped this. What's the hold up? If I don't hear something from you by tomorrow I'm doing a chargeback. I ordered last Wednesday, and it's Sunday now with no shipping confirmation from you.

They replied:

USPS xxxxxxxxxxxxxx. Shipped 11/4

No "I'm sorry we didn't send you shipping notice" or anything. Just the lack of personal attention means I won't buy any more.

I opened the package about a week later. They were thermals, same item number as I had ordered 3 or 4 months ago.

The quality compared to the first order was awful. It is not even the same product. It is made by a mfr in USA, the first was from China. the thermals were a LOT thinner, half the weight of the first ones I got. I couldn't believe it. They represent these as being some of the best polar thermals you can buy. Well they did a bait and switch and didn't even bother to put a different item number on them, they are representing them as the same. This to me constitutes FRAUD.

DO NOT BUY FROM THIS MERCHANT. Their customer service sucks and they are not honest."

"I had finally received my order days later, no big thing.
When contacting OuterSports via email about the situation, their reply was quite negative:
"We have no need for customers like you."

You be the judge... would you buy from them again?

David

Hello I have tried calling ***-***-**** and ***-***-****) all day without any success speaking with a live person regarding my order #993951.

I had sent a message via the form online this morning without receiving a response.

I had requested a 2 day delivery on Dec.17th which would have been delivered on Friday the 19th.

I see the FedEx Tracking which indicates delivery for Dec. 22nd 7pm.

I ordered numerous items from a competitor Cabela's after ordering from OuterSports and received delivery today. Seems that I will have to continue ordering from Cabela's since they can deliver on time even from the EastCoast/Canada, whereas OuterSports is in Utah... next state to Nevada.

My order was (Sub-Total: $108.89 (FedEx 2Day® ): $14.89 Total: $123.78

It is clearly written/posted at the top of your website that orders over $100.00 is FREE Shipping.

So not only do I not receive my order on time yet it cost me $x.xx for 2 day delivery and it will be delivered in 5 days.

Thank you,
Unsatisfied Customer

Who will Not reorder with OuterSports again.

David

The response that I received today Dec. 20th from OuterSports via email;

David,
You can't be serious. You placed your order at around 5:30PM on the 17th.
How would you expect us to ship it out that same day? Cabelas would be the place to shop if they can accomplish that. We shipped your order on the 18th and delivery is scheduled for today the 20th on a Weekend at that. What more do you want? Please do continue to shop Cabelas. We have no need for customers like you.

Darron

Geeez that was Professional... gr8 customer service. I think not. I give this store a rating of -10 poor customer service, delivery not as stated and being charged for 2 day fedex where it is clearly posted at top of website FREE shipping for orders over $100.00. Costco has same items for less than half the cost and is 1/4 mile from my door. Shame on me for being so stupid by shopping with OuterSports."

"The correct product arrived within a week. I'm satisfied and would shop here again."

"I recently purchased an LED impact light from Outersports.com. The service I received was professional and courteous. They delivered the flashlight within a couple of days of my order and did not charge me the hidden fees and costs I have experienced from other websites. The flashlight works great. I will purchase from this business again in the future. "