"Absolutely terrible. They sold me a case knowing it was flawed as the manufacturer recalled and reissued the model (Antec 900.) I was told to cut a chunk out of the back with a hacksaw even when there is now a rectified model available without the flaw. Admitted they knew about it at the time but their wonderful customer service person told me to basically get lost.
Thankfully Antec seem to care a bit more but if you have any sense you will avoid those !!!!!!! at overclockers.co.uk like the plague."

"Componant failed. Overclockers have agreed item is faulty but still refuse to replace or refund 11 weeks later. Fobbed off with pathetic excuses on telephone and by email. I would be ashamed to offer service so bad.

desparately poor service."

"Good prices, but they really don't want to sell. After putting my order, I receive a e-mail next day: "In order to comply with credit and debit card regulations, we need to verify your identity. To allow us process this and subsequent orders please post or fax (details below) copies of 2 of the following documents.

1 - Bank statement showing address and within last 3 months.
2 - Credit card statement showing address and within last 3 months.
3 - Utlity bill showing address and within last 3 months .
4 - Driving licence."

Well, that's ackward, because the shipping address was the same as the credit card holder (me). Anyway, I'm a patient person, so I understood their need to check up for fraud, especially when ordering for another country. So I faxed them (as requested) an utitily bill and a copy of my driver´s licence; well, it still wasn't good enough. I faxed a copy of another document, but it still "failed to check the security clearance" - is this an online shop or is it the CIA??? Meanwhile MY CREDIT CARD WAS CHARGED, even without my order being processed!!! So they got the money, they got the requested documents and still trey weren't willing to dispacth the order??? I imediatly cancelled the order and demanded for a credit card refund, wich did happened. So I spent time and money attending their requests I 2 weeks later I ended with no video card.

Worse online shopping I did on my life, EVER. overclockers.co.uk? No thanks. Never again. "

"Ordered Goods and received someone's else's order.
Contacted OCuk on their expensive telephone number and inform them about the problem. They assured me that it was some kind of mix up and that they will come to pick up the goods and send my order strait away. Few days passed nobody came to pick the parcel so I called back again and I needed to explain everything again. They informed me that they located my parcel and will send it same day.
Few days past again and I decided to call them but now it seems that my parcel is not found and that I need to wait until they investigate where the parcel is, but they picked up the parcel that was wrongly delivered. I just couldn't take it any more so I asked for full refund as I didn't received stuff I ordered for more than a week. They refused to give me refund until they locate the parcel that I never received. I just lost my patience and contacted my credit card vendor that will deal with OCuk.
People don't order from them they take your money and they think they are above law.

I am so disappointed and I don't recommend OCuk to anyone.
Shame on you OCuk."

"Website claimed goods were in stock. Ordered on Friday morning specifying (and paying) for next day / Saturday delivery. Waited all day on Saturday and no goods delivered. Credit card was debited. When I called on Monday they said they did not have that item in stock and had been waiting for it for weeks!!! If they can't provide the goods, they should not charge for them!!!
"

"If you buy something from this store and it works, then fine. If you buy something and it's faulty, welcome to the worst shopping experience of your life.

I bought the bits for a new PC, all from Overclockers at the same time, after putting them all together, the PC came on but did not boot. I suspected a fault motherboard.

First of all, to report a faulty item you need a RMA number from them. To obtain an RMA number, you have to call a premium rate phone line - the normal shop line will not help.

It then takes them ten days to test the component, after which I had to call them (on the premium rate line again) to find out what was going on.

Then, they returned the component back to me, as no fault found. "It could be another component that's faulty, but you have to work out which one it is". This is despite the fact that I bought all the other components for the PC from them. I explained that I did not have spare CPUs and memory of this type. Their reply : "You need to get hold of them, you can always buy some parts from us". Seriously!

So basically, there was a problem with one of the components they had sold me, but I had to find out what the component was myself, with no spare parts, and they suggested that I buy more spare parts from them to test with. Great.

So I'm now a few hundred quid poorer with a duff PC, Overclockers have made another £5 or so off me from phone calls to their premium rate number, and I've also noticed that the receipt from the motherboard test says that they're going to charge me £10 for testing the motherboard.

I'm going to report them to each and every government department I can find, as I'm sure there must be something in my rights somewhere, especially about the calling a premium rate line to report a faulty part...

Basically, AVOID AVOID AVOID and LOOK ELSEWHERE"

"poor customer service-products neither particularly cheap and after sales support rubbish-i won't use them again"

"I bought a Gainward 7800+ 512MB AGP Graphics card from Overclockers UK www.overclockers.co.uk

Before purchasing I ensured that my PC met the system requirements which it more than did.

Infact my PC exceeded the rtequirements so I was sure it would run with no problems.

It turned out the graphics card would not run because I have a SCSI card and the SCSI was taking all the available bandwidth from the AGP slot.

I emailed Overclockers and they are refusing to allow me a refund or an exchange for something else. They won't even offer a credit note.

The graphics card was in my PC less than 8 hours where I tested different configurations but nothing stopped the graphics card crashing during game play.

Overclockers told me that it is my fault that it won't work properly due to the SCSI.

They say they don't recommend SCSI for gamers but they sell SCSI cards and drives on their website along with everything else recommended for gamers and overclocking.

I bought my SCSI card from them a while back and I argued the fact and still they won't allow a refund/exchange on the graphics card.

I am now stuck with a graphics card that is no use to me that cost nearly £300.

Really dissapointed in this company. Look around the net and you will find loads of complaints.

The problems with them only occur if you want to send something back. They don't like to refund or exchange.

If you buy something that is not compatible with your PC then Overclockers will say that is tuff...Evd of story.

You been warned.

"

"I wish that I had discovered this site before I had the misfortune of ordering goods from "Overclockers"!

I originally ordered an Aopen XC Cube that was showing an availability of 1-3 days, however nothing turned up and after 3 weeks of waiting and being told it was on order and difficult to source I opted for changing my order for an alternate item that was showing availability! The item was dispatched and i received it very quickly. Unfortunately when received it was quickly evident that this wasn't a "new" item as advertised but a returned item which by the look of it had been returned several times (Previous RMA details on box! and various items missing!).

I contacted Overclockers who issued me with an RMA number, I then returned the item at £18.50 of my own expense! 19 June 06 they received my return and informed me that a new case was on order and shouldn't take long. 03 Jul 06 I e-mail them to inform them of my dissatisfaction with their level of service and get the reply "We are still currently awaiting a shipment of the case sir. We apologise for the delay and it will be shipped out as soon as possible". I then go back into patient mode and await fulfillment of my order. Two days later i receive an e-mail stating that my order had been cancelled and that i would receive a full refund.

It is now one week further on and I have no refund in the bank and no goods that were originally ordered 20 May 06!

Take my advise and steer well clear of this shoddy outfit at all cost!!!!!!!

UPDATE: Shortly after e-mailing them and threatening legal action I receive a phone call from Overclockers, they stated there had been some confusion and that they weren't aware that they had cancelled the order! They informed me that I would now receive a refund but it would be in 3 payments? So far I have received £10 and £9.70 somewhat short of £138.95 + £18.50 p&p! They did assure me that I would receive a further £129 soon? (That would still leave me approx £10 out of pocket!!)

Amazing efficiency and customer care this company possess - absolutely none!!!
"

"Unfortunately my first (and definitely last!) experience with OcUK is a very unsatisfactory and frustrating tale.

I bought 2 sticks of 3200 DDR RAM from Overclockers.co.uk in January of 2006. I got the order very quickly and without any hitches. Very nice. Very happy.

Towards the end of May one of the sticks failed so I contacted OcUK who swiftly gave me an RMA number. I was bit dismayed to find that they wanted both sticks back, as this would leave me with no RAM for that PC. However, their view was that the transaction was for two sticks and that they wanted them both back. I could understand this, even if it meant not being able to use my main PC for a bit.

I sent the RAM back by Special Delivery on the Thursday, the tracking showed that it was delivered to OcUK the next day (Friday). I didn't hear anything from them so I contacted them the following Tuesday (after May BH).

I got an automated reply stating that the RAM was being returned to the manufacturers for replacement. I assumed from this that the RAM must have definitely been faulty, although OcUK never did confirm that. The email finished by saying that replacements would take 7-10 days to arrive.

After 10 days had passed no RAM had been sent to me so I contacted OcUK via their webnotes system. They sent me a reply saying that I may have to wait up to 28 days from date of testing (26th May according to this guy) for the suppliers to send them the replacements. They would then send them on to me.

"OK" I thought to myself, not quite the 7-10 days as originally stated, but 28 days was a reasonable period to have to wait I suppose. Besides, it was almost 28 days by now anyway!

Those 28 days duly passed, I waited a further 7 days before contacting OcUK again, to give them time to send on the replacements.

With FIVE WEEKS now having passed by, I again contacted OcUK via webnotes to find out what had happened to my RAM. I got a reply stating that they were still waiting for the manufacturers to send replacements and that as soon as they did that, they would send them on to me. They finished by asking me to be patient!

So, I wait a further two weeks (being a good patient customer as requested) until a total of SEVEN WEEKS had passed from the date that they received (and apparently tested) the RAM.

By now I'm quite fed up with the wait, but I remain extremely polite and courteous as I once again contact them by webnotes.

This time I get an answer saying that I might have to wait up to NINETY days for the manufacturers to send them replacements, before they can send them to me!

I just don't understand their approach to this. They're still advertising and selling the same RAM on their website, so it's not as if it's a discontinued line that they can't get hold of.

I'm so frustrated by this episode, they just don't seem to care about how long I'm having to wait. Their emails are courteous, yet robotic and seemingly disinterested. No apologies for the delay, nothing. If I never bothered to contact them, I would just never hear from them and be none the wiser as to what's happening

I have a ton of manufacturing and retail experience. One of the golden rules is that you *never* pass on problems with suppliers to your customers.

So, here I am, minus £99, with no RAM and an unusable PC sat on my desk which I am sure is gloating over my grey mood. I have no idea when I will get my RAM. I may have at least another 40 days to wait yet!

To summarise my opinion of OcUK from my one experience with them:

1.) They don't communicate at all well with their customers.

2.) They don't seem to be able to be truthful with their customers. First of all I was told 7-10 days, then 28 days and now "up to 90 days"!

3.) They come across as disinterested and uncaring about their customer needs and the chance of repeat custom.

All in all a bad experience. I could never recommend Overclockers.co.uk to anybody, which is a shame because their prices seem very competitive.

They could so easily fix this side of their business. Very sad indeed."

"They pulled a bait and switch scam after the item was ordered.

They listed a Leadtek 7800GS (GX-085-LT) as being a 20 pipe card, when I e-mailed them before proceeding with the purchase, they confirmed that it was a 20 pipe card.

A few days after my order was shipped, they changed the description on their website to remove all mention of that card having 20 pipes.

Do not thrust them, they are liars and crooks !"

"I unfortunately had a dead hard drive arrive, but once I sent it off (I requested the RMA number about 2 weeks after my order was placed because I was slow, then it was another 2 weeks before I sent off the dead hard drive - nothing to do with overclockers), it took 1 week from me sending it to them for the replacement to arrive at my home.
I have been very pleased with prices and service recieved, and their RMA turn around time was great IMO."

"I don't realy know where to start, well in December I bought most of my components on various sites and waited till January to buy a Sapphire X1800XL from OC(Overclockers). It had cost me £244.35. Happy to pay that money, card was briliant untill it started crashing in Call of Duty 2. I made a call to OC for a support where I was directed towards Sapphire support and to Activision as game vendor.
I had spent nearly 2 months coresponding with these companies without success. Final option left was to ask OC for RMA and return the card back to the shop for [QUOTE]Desired action: replacement/refund[/QUOTE]. Till this point everything was fine, I was happy to wait 7-10 days for their internal test results. My 10 days out, not a word from them. Well why not to be nice and just send them a webnote? I did so on Friday morning and got answer on Saturday just stating:
[QUOTE]We have tested the video card and it has been found to be faulty. It has now been sent off to our suppliers for a replacement under its
warranty. This can take up to 28 days, however in most cases we receive
something back within 2 or 3 weeks
[/QUOTE]

Because they already send the card back to manufacturer (without contacting me or giving me a notice that it make take up to 28 days to get it back)I lost my right to ask for a refund. I made a phone call to technical support to ask them why nobody contacted me to find out what do I wish to do: ask for a replacement or take refund. The person on the OC side could not cleary answer my questions and has been pointing towards company policy and terms and conditions. The other suggestion was to buy a temporary replacement for my PC (What do I do with it when I get my replacement ?)

So I went to the web site to check what is he trying to tell me about the policy and found only this posibilities:
-Within 28 Days of Purchase Date comapny will do this and that
-After 28 Days of Purchase Date

Nowhere is stated that once component is returned to manufacturer you can't get refund! And it also does not warn you that the replacement might take to a month to happen......

All I can do is wait (left without a PC for just about 6 weeks, right before my exams) to get the replacement and hope I will not be charged for post and packing.

Posted on their forum - deleted twice, nice job admin

What a BRILIANT SERVICE OVERCLOCKERS, CONGRATULATION "

"Fine... until something goes wrong, that is...

I have ordered several items on Overclockers.co.uk previously - their prices are often excellent, and items are normally delivered very quickly. HOWEVER, having recently had to RMA an item I have sadly come into contact with their Customer "support"...

My new GeForce 6800GS began to give up the ghost after a few weeks. First attempt for an RMA via their web notes system was ignored. A week later I called them up - they apologised and created an RMA. It was agreed that I would receive a refund for this item rather than a new one being dispatched.

I promptly returned the card (at my cost) and a few days later received an email confirming that they had received it back.

A further week passed - no refund. What follows is the most laughable, pitiful runaround you may ever encounter:

1) Called customer support number. Informed refund to my card had been attempted but had failed (?). Assured a cheque would be sent to me for full value.

2) 5 days later - no cheque. Called again. Told they had no record of ever having agreed to send me a cheque. Took my card details again and told request to refund had been passed to accounts.

3) Couple of days pass - again, no refund on my card. Call 'support once again, who inform me that this refund was never attempted. Card details taken once again. Informed that first attempt at refund had failed due to card number being incorrect on their system. Assured request would be processed that day.

4) Day later, still no refund. Called 'support' to ask why this still hadn't been done. Told the usual pack of lies (see above). Assured would be processed today, and please call back tomorrow to confirm has been done.

5) TODAY: Home from work early. Call 'support'. After several engaged tones, informed by 'manager' that he has just processed my refund on the spot. I then request an email confirming this has been done. 'Fine', he says. Wait ten mins - no email. Hmmm...! Log on to my credit card online services - no transactions pending! Call my credit card company - they confirm no credit is pending!

It is now become blatantly obvious to me what everyone else here has been complaining about. Overclockers support staff are rude & uncooperative, but what is far far worse is that they LIE TO, and DECEIVE their own customers. Pure contempt, and surely this sort of behaviour is also breaching trading standard and therefore illegal.

Be warned."

"Overall a good Internet store, prices are good. Didn't have any problem with my order that was shipped on time. Didn't need to contact customer support so no score on this."