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Verified
5/5

2008-02-05

"I bought a ASUS W1N (a long time ago) from Proportable and the whole experience was really great. Good delivery time, awesome price, etc. Plus, when I had a problem w/the product, Proportable bent over backwards to help me get the manufacturer to honor their extra 1 year warranty promotion (they forgot about the promotion) and I got my laptop fixed for the cost of shipping. These guys rock."

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Verified
5/5

2007-04-12

"WOW! Proportable is by far the best company I have ever dealt with I chose them after I got a dead laptop from Cyberpower and the reviews on here that I read before really helped. They trully deserve the rating they have.
I ordered a Asus G1p laptop which by the way if freaking awesome. Best laptop I have ever used. I ordered on a sunday and recieved it by Wed. great customer support and very friendly.

I would buy from them again. If you have any doubts about buying from these guys kiss them out the door because they are awesome. They even replied to emails with questions about the laptop on a sunday at 9 at night. Thats high quality customer support unlike cyberpower who you can't get a hold of even during normal business hours.
"

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Verified
5/5

2007-02-23

"I'm very pleased with my Asus V1Jp order from ProPortable.com. The system came when advertised and everything that was expected arrived ok. I had one problem with the extra memory chip that I found was bad, but they helped me online through the removal process. After receiving the replacement chip in a few days, I returned the old one with no questions asked. The system works as
advertised and performs very well. I've had a few questions about the system which they have answered in a timely manner.
"

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Verified
5/5

2007-01-16

"I bought an Asus G1 laptop from PROPortable. I had problems with my credit card, since I was buying from abroad, and the company answered all my questions via e-mail wthin 10 minutes, on a Sunday, after 9pm. The laptop shipped two days later, and arrived in 2 days, as promised. The product is awesome! I highly recommend this store."

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Verified
5/5

2007-01-11

"I was referred to ProPortable by asking at Anandtech forums where I could buy an Asus R1F tablet. I spoke with Sean in November and he was extremely helpful with my questions. I placed the order 1/8 and received everything on 1/10. I make many computing purchases, and would have no reservations referring ProPortable to anyone. Tony"

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Verified
5/5

2007-01-05

"UP TO THIS POINT, THE ASUS RF1 PACKAGE HAS BEEN NOTHING SHORT OF A NUMBER 1 HIT. I THINK A LITTLE LUCK PLAYED WELL FOR ALL OF US TO GET THIS BY X-MAS. HOWEVER, YOUR SERVICE WAS HELPFUL, HONEST, COMFORTABLE, AND VERY INFORMATIVE.

THE PACKAGING AND ACCESSORIES ARE VERY SHARP. THE MACHINE ITSELF IS TIGHT. WE' VE ONLY HAD IT 2 WEEKS, SO WE'LL KEEP YOU POSTED FOR ANY ISSUES GOOD OR BAD.

THANK YOU.
"

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Verified
5/5

2006-11-27

"These guys are great. Excellent customer service. I spent a great deal of time with Sean, and he was very helpful in making my decision for the W3J.
We ran into problems with billing and my credit card, I wanted to use one that they didn't accept through the website, but the went the extra steps to help me purchase the laptop. They tried everything they could to help me use a credit card they don't usually accept, and when that did not work out, they were very flexible with my payment, and even rushed the order out that day to make sure I would get the machine before I had to leave for a business trip a few days later. And when it arrived, and the screen didn't work, they helped walk me through resolving the problem quickly. Rather than telling me to send it back to them, or to contact the manufacturer, they knew the machine very well, and Sean was able to diagnose the problem, and walked me through reseating the graphics card, so instead of waiting to send the machine back in and have it looked at, I was able to start using it right away! They went the distance to accommodate me. I would highly recommend them to anyone purchasing a laptop!
"

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Verified
5/5

2006-11-01

"Great store and Great customer service. Justin, CEO of Proportable, is very friendly and patient in helping buying my Asus W5F. If anyone consider buying a laptop online, proportable.com is the one to go."

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Verified
5/5

2006-10-25

"I pre-ordered a new ASUS tablet PC from proportable. I had never pre-ordered before and was a little concerned. ProPortable handle the process very well, with continued support from their sales team. The product was delivered when promised, and everything about the transaction went smoothly"

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Verified
5/5

2006-09-19

"I want to applaud ProPortable for the excellent customer service that they provided me on my recent purchase. I spent a lot of time on the phone with Sean and he was extremely patient and knowledgable. After much research and thought I decided on a W7J. I received it last week and after taking some time to get used to it, I can honestly say that the recommendations Sean made were right on. I love it and it is performing as I had hoped it would. The packaging was perfect and the shipping was fast. I ordered on a Monday afternoon and had the product in my hands on Thursday.

It's so rare to find exceptional service these days, and I highly recommend ProPortable as a reseller.
"

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Verified
5/5

2006-08-26

"Quick delivery, double boxed Asus W7J. Computer has been working fine and any and all questions posed were answered within a day. Would do business again. "

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Verified
5/5

2006-08-11

"I'm very pleased with the service I recieved. All emails were answered prompty, politely and very helpfully by Sean, the sales manager. Even my silly questions. Computer was shipped and recieved exactly in the time frame promised, and exactly in the condition promised. Hopefully I won't have to buy another computer anytime soon, but if I do I'll definately consider coming back to them."

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Is consumer focused
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Is committed to quality products and services
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Verified
5/5

2006-08-11

"Quick shipping.
Quality products.
Excellent Vendor.
"

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
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Overall web site
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Verified
5/5

2006-08-11

"Had no issues during my purchasing experience, Customer service was excellent during placing the order and following through the order was received, I will have no problems buying from this site/company. "

Detailed Review Benchmark + -
Overall quality of the company
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
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5/5

2006-07-15

"I am very satisfied with PROPortable and their service. I ordered my ASUS W3J on early Wednesday morning and it was shipped out on Wednesday noon and arrived on schedule at my place on Friday noon! The service was extremely fast. They kept me upto date with emails and tracking number. I'd highly recommend PROPortable to anybody who wants fast and efficient service. "

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Resolving problems
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Overall web site
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