ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.69/5
Chance of future purchase:
3.60/5
Shipping & packaging:
3.59/5
Customer service:
3.33/5
Return/Replacement policy:
3.33/5
Featured Review


Verified
2/5

2024-07-24

Wrong part

"I recently needed a AC condenser from my Silverado… I gave the online chat representative. My full Vin number and the part was still wrong. When I received it, it was deformed, and it looked like it was returned a couple times before as the box had torn off shipping labels from the past, Then when I returned the part, they only gave me my refund for the part only and not the return shipping… I had to eat $27
Waste of time, will not buy from this place again
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-24

Excellent place for parts

"Very good parts original and very good quality and excellent price and service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-24

transmission cooler valve

"Didn't come with everything shown, and I had to wait another week to finish the project. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-24

Merecedes C300 brakes

"I have ordered the brakes and rotors for my Mereced C300 and arrived on time. The quality is superior and no one can beat their prices. They are A+ in my book. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-07-24

return policy

"Terrible experience! Cost me time and money!! Then your return policy is insane, to keep hinting towards you won’t get your money back if this isn’t right or that… is stupid, when it’s clearly your fault!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-24

Substitute - Buyer beware

"Awful. Substituted lesser quality item yet charged the premium price. Trying to contact some is a nightmare."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-24

Part worked great

"Came on time and worked great"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-24

Bad made driveshaft

"Ordered driveshaft for 2005 dodge dakota 4x4. Received it it a few days, shipping was good. The flange on the end of driveshaft is made wrong as it will not bolt correctly to pinion. It is machined wrong. Returned it with no problem but partsgeek charged me a handling fee when there part is made wrong. Chinese part! Will not be ordering from parts geek again and would not recommend them. Ordered driveshaft from Amazon and it was the same bad made chinese drive shaft only cheaper and they didn't charge me a handling fee. Got a usa made one and it fit just right."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-24

Bad experience

"Erick Mina was the associate that helped me on the chat line. He had all the information of my car except Vin number. He was given the Vin to" insure that I received the right part." I did not receive the right part! When I called for return, I was put through many paces to try and get it returned. I was also accused of ordering the wrong part. I obviously did not order the wrong part, I was given the part I needed. I was also asked for the Vin again because I ordered the wrong part. I was hoping to continue using your service for all my needs. But I have lost any confidence in the ability of your parts associates. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-24

Wrong part shipped

"PartsGeek said “ This part fits 2011 BMW 535i xdrive. Well it’s the wrong part!"


Verified
3/5

2024-07-24

Ships at dial up speeds

"Although the part I ordered was an exact fit as described, it took a ridiculous amount of time to be shipped and delivered. With today’s shipping speeds, this was unacceptable. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2024-07-24

Poor packaging

"Severe damage to brake pads, multiple gouges on brake pads. Large denting and high ridges on the edges of the pad from being tossed around. Had to take them to a machine shop to have them decked before installation. So pads are already at 50%. So there's another $40 spent."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-07-24

Passenger mirror

"First delivery part (action crash) damaged and poorly packed and missing mounting screws. Spoke with parts geek and return of item establish but no return address ever given or how to ship back. Second purchase (Brock) came in well packed boxes and a perfect fit for truck. Would of received five stars if not for the first mishap. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-24

WRONG PART COMPLETELY

"YOU SENT ME HOOD STRUTS TO A LINCOLN AND I ORDERED A BENZ MIRROR. WHEN I TRIED TO RETURN I WAS TOLD THAT IF IT NOT THE RIGHT PART NUMBER ON THE ORDER THEN I WONT GET A RETURN. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
1/5

2024-07-24

Never received my part

"Ordered 3 weeks ago. They sent me an email saying I owed them 26 cents. Cause they could not find my physical address. I tried all my credit cards to pay that. Never received any word back.
I still do not have my truck part. Today is July 24th.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges